Fraud and Scam Operation Analyst

2 weeks ago

Brisbane, Queensland, Australia Bank of Queensland Full time

About the Role

As Fraud and Scam Operations Analyst your primary purpose is to minimise the Bank's non-lending losses whilst reducing the Bank's exposure to fraud and Scams by providing a professional monitoring, detection, prevention, and recovery service for the BOQ Group through alert review and investigation including complex matters.


Key Responsibilities:

  • Monitor the Bank's fraud detection systems to identify and investigate potential fraud
  • Ensure fraud loss is minimised, or prevented where possible, by taking prompt and appropriate action, as determined by the individual case
  • Identify the perpetrator or the party responsibility for the loss and implement the most appropriate course of action for the recovery of fraud and Scam losses
  • Liaise with customers, addressing all issues, with the view of protecting the Bank's interests and meeting the customer's needs
  • Keep customers informed of progress throughout each case.
  • Maintain accurate, comprehensive, and timely records of all activities in line with Bank and regulatory expectations
  • Provide accurate metrics as required for management and external reporting
  • Collating Investigations including reports or written responses etc in an accurate and timely manner, ensuring appropriate stakeholders have been consulted where required
  • Maintaining files, ensuring accurate and current records kept at all times
  • Performing data entry to assist with the bank's financial crimes prevention initiatives.

About you
To be successful in this role you will demonstrate the following skills and experience:

  • Experience as a Branch teller or in a similar Banking Operations role.
  • Time management skills with the ability to meet deadlines and achieve objectives
  • Understanding of the banking codes of practice and other relevant legislation including AML/CTF Act, Privacy Act and Criminal Code
  • Sound knowledge of bank products, processes and procedures, including both front and back officer operations
  • Well developed communication and interpersonal skills
  • Ability to contribute as a team member and work collaboratively with others
  • Ability to work autonomously
  • Ability to liaise with and forge strong working relationships with internal and external stakeholders
  • Analytical skills and attention to detail
  • Report writing skills
While not mandatory, any training in Digital fraud or investigations would be highly regarded. Additionally, any study in criminology or cybercrime would also be advantageous.

About Us

BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.

Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference.

Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.


BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.


BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.

We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

Our Benefits

  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Paid volunteer days
  • Purchase annual leave
  • BUPA Corporate Plan
  • Employee Assistance Program (EAP)
  • A 'zero tolerance' to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
  • 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
  • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

How to Apply
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.


If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.

These checks may include, but are not limited to:
identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference:
BOQ01665

  • Fraud and Scam Operations Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Bank of Queensland Full time

    About the RoleAn exciting opportunity to join our Fraud & Scam Team on a 6-month Maximum Term Contract.As Fraud and Scam Operations Analyst your primary purpose is to minimise the Bank's non-lending losses whilst reducing the Bank's exposure to fraud and Scams by providing a professional monitoring, detection, prevention, and recovery service for the BOQ...

  • Fraud and Scam Operations Analyst

    1 week ago

    Brisbane, Queensland, Australia BOQ Full time

    About the Role As a Fraud and Scam Operations Analyst your primary purpose is to minimise the Bank's non-lending losses whilst reducing the Bank's exposure to fraud and Scams by providing a professional monitoring, detection, prevention, and recovery service for the BOQ Group through alert review and investigation including complex matters. Key...

  • Fraud and Scam Operations Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Bank of Queensland Full time

    About the RoleA great opportunity to join our Customer Verification team on a 6-month Maximum Term ContractAs Fraud and Scam Operations Analyst your primary purpose is to minimise the Bank's non-lending losses whilst reducing the Bank's exposure to fraud and Scams by providing a professional monitoring, detection, prevention, and recovery service for the BOQ...

  • Financial Crime Fraud Analyst

    1 week ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    As the Financial Crime Analyst, you will play an integral part in the prevention, detection and investigation of fraud impacting our customers. Reporting to the Manager, Financial Crime Fraud, you will be part of a collaborative and high performing team who have a genuine passion for helping our customers and the business with fraud events. You will work...

  • Fraud Analyst

    1 week ago

    Brisbane, Queensland, Australia Cubic Corporation Full time

    Business Unit:Cubic Transportation SystemsCompany Details:Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We're the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the...

  • Fraud Investigator

    1 week ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Fraud InvestigatorPermanent, full timeBrisbane based roleThe roleEffectively and efficiently investigate complex fraud and scams, in order to minimise fraud losses and maximise recovery.This role sits in our Fraud & Investigations department, who are responsible for supporting customers that have been targeted by fraud and scams. They detect suspicious...

  • Financial Crime Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    About the roleAs the Financial Crime Analyst - Fraud, you will play an integral part in the prevention, detection and investigation of fraud and scams impacting our customers. Reporting to the Manager, Financial Crime Fraud you will be part of a collaborative and high performing team who aim to mitigate fraud and scam risks to both our customers and the...

  • Team Leader Digital Fraud

    2 weeks ago

    Brisbane, Queensland, Australia Bank of Queensland Full time

    About the RoleAn exciting opportunity to join BOQ Group as Digital Fraud Team Leader Supporting Group Operations, your team plays a key part in Fraud and Scam prevention by providing a professional monitoring, detection and prevention service.Your key responsibilities will include: The Team Leader position is responsible for the compliant operations of the...

  • Fraud Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Macquarie Group Limited Full time

    Take on a new challenge within our Fraud Support Team who are passionate about reviewing, analysing and verifying transactions with a key focus on fraud prevention and detection. You will make a difference in creating positive customer experiences and protecting customers from fraud risk.At Macquarie, we are working to create lasting value for our...

  • Financial Crime Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    As the Financial Crime Analyst, you will play an integral part in the prevention, detection and investigation of fraud and scams impacting our customers. Reporting to the Manager, Financial Crime Scams you will be part of a collaborative and high performing team who have a genuine passion for helping our customers and the business with fraud or scam events....

  • Fraud Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Macquarie Group Limited Full time

    Take on a new challenge within our Fraud Prevention Team (FPT) who are passionate about reviewing, analysing and verifying transactions with a key focus on fraud prevention and detection. As a member of our Fraud Prevention Team you will be responsible for protecting client funds across our Banking and Financial Services products and providing a seamless...

  • Head of Fraud Risk Management

    1 week ago

    Brisbane, Queensland, Australia Bank of Queensland Full time

    About the RoleAs our Head of Fraud Risk Management, you'll join at team that is the cornerstone of our commitment to safeguarding our customers and communities. In this newly created role, you will lead the charge in the fight against fraud, scams, and financial crime. You will establish and lead the Fraud Centre of Excellence, including internal fraud,...

  • Fraud Operations Officer

    2 weeks ago

    Brisbane, Queensland, Australia Entain Full time

    About the opportunity:We have 2 exciting opportunities to fill within the fraud team here at Entain. This role offers you the chance to learn about Fraud trends within the wagering space, working collaboratively in a fast-paced and dynamic environment.The role requires an analytical thinker with an eye for anomalies, fraud trends, and patterns. You are...

  • Fraud and Corruption Control Officer

    1 week ago

    Brisbane, Queensland, Australia Queensland Rural and Industry Development Authority Full time

    As the Fraud and Corruption Control Officer, you will manage a range of operational functions to support the Fraud and Corruption Control Plan (the Plan) and Procedures for the management, review and reporting of fraud and corruption matters.Key responsibilities include: To supervise the daytoday operations of the Senior Administration Officer Fraud...

  • Fraud Advisor

    1 week ago

    Brisbane, Queensland, Australia WorkCover Queensland Full time

    Apply now Job no: Work type: Permanent - Full Time Location: Brisbane CBD Categories: Risk and Assurance Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you're someone with a strong...

  • Fraud Advisor

    2 weeks ago

    Brisbane, Queensland, Australia WorkCover Queensland Full time

    Job no: 493377Work type: Permanent - Full TimeLocation: Brisbane CBDCategories: Risk and AssuranceAt WorkCover Queensland our vision is to be the best worker's compensation insurer, to make a positive difference to people's lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big...

  • Fraud and Corruption Prevention Officer

    2 weeks ago

    Brisbane, Queensland, Australia Australian Government Department of Social Services Full time

    Canberra - Adelaide - BrisbanePosition Description:The APS6 Fraud and Corruption Prevention Officer is in the Fraud Prevention and Intelligence section within the Audit and Assurance Branch of the Department of Social Services.- support fraud and corruption risk owners to develop targeted Fraud and Corruption Risk Assessments (and control plans) for high...

  • Fraud and Corruption Prevention Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Australian Government Department of Social Services Full time

    Canberra - Adelaide - BrisbanePosition Description:The APS5 Fraud and Corruption Support Officer is in the Fraud Prevention and Intelligence section within the Audit and Assurance Branch of the Department of Social Services.- support policy, program and corporate areas to develop targeted fraud and corruption risk assessments for high-risk programs, schemes...

  • Data Analyst

    2 weeks ago

    Brisbane, Queensland, Australia TROOCOO Pty Ltd Full time

    Collaborative and customer focussed role Permanent position with lots of benefits Brisbane CBD office with hybrid workingTroocoo is proud to partner with this leading organisation within the Financial Services sector, to bring to market this permanent Data Analyst opportunity.Reporting to the Manager - Financial Crime Detection, this role will give you the...

  • Data Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Empire Careers Full time

    Location : BrisbaneJob Type : PermanentJob Salary : $ $100000 per annumForensic Data Analyst - Forensic Services TeamBrisbane CBD, QLD | Permanent - Full TimeAbout Our ClientThey are a trusted adviser to clients looking for audit, tax and advisory services. As one of the world's leading audit and accounting organisations, they have clients of all types and...