CommunityCare Coordinator, In-Home Support

2 weeks ago

Wagga Wagga, Australia LiveBette Full time
About the Role

The primary function of the Community Care Coordinator, In-Home Support is to provide support and guidance as part of a team that delivers services to customers in the community, in centres and in their homes. Under direction of the Area Manager, the role is responsible for overall service delivery of the relevant community and aged care programs including intake, allocation, referral, compliance, administration, and customer service. The role of Community Care Coordinator, In-Home Support provides coordination across many funded and non-funded programs, as follows:

  • Commonwealth Home Support Program including Home Modifications and Maintenance
  • Home Care Packages
  • Dementia Services
  • Veterans Home Care
  • NDIS in-home services

Some key accountabilities of the role include:

  • Provision of support and guidance to the In-Home Support team, supporting the delivery, administration, intake, and customer service of all our Programs.
  • Intake, referral, and customer allocation.
  • Management of individual customer budgets, ensuring required delivery of supports within allocated resources.
  • Ensuring the team maintain customer management record systems including accurate data entry, finance payments and supporting appropriate record keeping processes.
  • Development and management of services that provide meaningful and engaging experiences for our customers.
  • Supporting, coaching and coordination of team members to assist them in providing high quality, customer centred care
  • Proactively building and maintaining positive and professional relationships with customers through collaboration, participation, respect whilst supporting confidentiality and cultural sensitivity.

What LiveBetter needs from you

We would love to hear from you if you are an experienced, caring professional with qualifications or extensive experience in community services, health, business or administration. You will be passionate about providing services that enable our customers to remain independent and live their best lives.

It would also be required that you possess the following key skills and experiences:

  • The ability to effectively lead and support a diverse team across a large geographical area.
  • Demonstrated ability to manage the development of individualised plans and programs that support customer centred approaches.
  • Ability to meet identified targets and comply with program guidelines and budget.
  • High level verbal and written communication skills.
  • Ability to think critically and strategically around a person's care needs.
  • Demonstrated high level computer skills, including high level Microsoft excel and database skills.
  • Some travel will be involved in the role, so a current Australian driver's licence is a must.

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