On Site Customer Representative

2 weeks ago

Sydney, New South Wales, Australia Toll Group Full time
About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years.

Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries.

We are proudly part of Japan Post —


New opportunity for a highly motivated and customer focused On Site Customer Representative to join our Toll Global Forwarding (TGF) team.

Based from our customer site at Mascot, you will act as the daily interface between TGF and our Customer to ensure seamless and professional service to meet KPI's & required expectations delivering maximum excellence through profitability and innovation.


You will join Toll's top 3 retail customer (a global big brand retailer, who provide a variety of designer and high quality fashion apparel and home wares), where you will be in charge of inbound shipments into Australia while working closely with the customer logistic team.


Key responsibilities include:

  • Deliver exceptional customer service, first class advice, assistance, advocacy and escalation resolution.
  • Monitor shipments and provide customers with status updates and delivery confirmations.
  • Provide timely and accurate processing of all shipments to meet Toll, legislative, client requirements and best practice.
  • Prepare and process documentation related to shipping, customs clearance, and other logistics activities.
  • Assist in developing and implementing customer service policies and procedures.
  • Manage regular business reviews.

To ensure you success, you will possess:

  • 5 years+ of customer service experience across freight forwarding, logistics, import/export operations.
  • Strong customer engagement, communication and problem solving skills
  • Strong attention to detail, numerical, data analysis, reporting and presentation skills.
  • Sounds MS Office knowledge
  • Outlook, Work, Excel and PowerPoint
  • Knowledge across CargoWise1 highly advantageous
What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress.

We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact.

Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.


You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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