Optimisation Specialist

1 week ago

Brisbane, Queensland, Australia Virgin Australia Airlines Full time

We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.

Like any good mission, this one starts with our people.

Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.

Hello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

The role:

The objective of the Web Optimization Specialist role is to help coordinate the end-to-end digital optimisation process for the website, ensuring commercial targets are realised alongside test velocity, whilst ensuring tests solve customer pain points and improve NPS. Working closely with the Web Squad but sitting in the Virgin Australia Test and learn program, this role will identify commercial test areas, ideation of test backlogs, prioritisation of roadmap (commercial and digital) and sequencing through to commercial analysis, insight generation, EBIT impact, presentation of results to exec leadership and codifying results centrally.

In addition, you will:

Develop and update a sequenced roadmap collaboratively, including ideation and prioritization.

Coordinate with key stakeholders, like the Web PO, to manage the sequenced plan in the squad backlog.

Review feasibility of tests in the backlog with stakeholders.

Create and manage test tickets in Jira, including detailed test briefs.

Conduct thorough pre-launch QA testing.

Troubleshoot and resolve design, legal, or technical challenges during experiments.

Manage the scaling and graduation of experiments.

Organize and facilitate workshops and weekly meetings.

What you need to be successful:

Graduate qualification in business, marketing, digital, technology or related disciplines.

Proven experience in building, measuring, and implementing a digital optimization roadmap.

Knowledge of testing methods for web development, including functional and unit testing.

Skilled in using digital analytics tools (Google Analytics, Adobe Analytics, Target).

Experience collaborating with customer insight and research teams to understand customer needs and behaviours.

Background in user experience design and ability to coordinate with UX/UI and Product Teams to bring test ideas to life.

Basic statistical skills for conducting A/B tests and understanding revenue and conversion models.

Advanced proficiency in Excel and ability to create impactful presentations using Microsoft PowerPoint, based on data insights.

Excellent written and verbal communication skills.

Keen attention to detail in data quality and reporting.

Desirable but not essential:

Post-graduate qualification or industry-relevant certifications in marketing, digital, design or technology.

Familiarity with agile, lean, and design-led methodologies.

Understanding of project management principles and methods.

Proven knowledge of business process management.

Experience with CSS pre-processors like Sass and LESS.

Competence in version control, preferably with Git.

Experience in multivariate testing (MVT) for optimization.

We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)

One of Brisbane's most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road

Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide

Cheaper hospitality, retail, technology, beauty and wellness services

A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial

'Dress for Your Day' – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We're ready to hear from you. Apply now.

The objective of the Web Optimization Specialist role is to help coordinate the end-to-end digital optimisation process for the website, ensuring commercial targets are realised alongside test velocity, whilst ensuring tests solve customer pain points and improve NPS.

Join a team that looks out for one another, where no two days are the same.

Help guests at the very beginning of their journey with outstanding customer service.

Recruiting now for commercial pilots who value balance, lifestyle and flexibility.

The objective of the Web Optimization Specialist role is to help coordinate the end-to-end digital optimisation process for the website, ensuring commercial targets are realised alongside test velocity, whilst ensuring tests solve customer pain points and improve NPS.

#J-18808-Ljbffr

  • Optimisation Specialist

    1 week ago

    Brisbane, Queensland, Australia Virgin Australia Full time

    Work type:Max TermLocation:BrisbaneJob type:ITApplications close:Optimisation Specialist:About Virgin Australia GroupHello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate...

  • Conversion Rate Optimisation Specialist

    1 week ago

    Brisbane, Queensland, Australia Console Full time

    Rapidly growing group of companies WFH Balance Career AdvancementAbout the companyReapit, consisting ofAgentbox, Agentpoint, Console and now also incorporatingInspect Real Estate is Australia's #1 Real Estate software. We offer agencies a complete cloud-based software solution for Sales and Property Management teams. We work closely with Australia's highest...

  • Optimisation Specialist

    1 week ago

    Brisbane, Queensland, Australia Virgin Australia Full time

    About Virgin Australia Group Hello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in...

  • Workforce Optimisation Analyst

    1 week ago

    Brisbane, Queensland, Australia Queensland Rail Full time

    Workforce Optimisation Analyst: ReqId: 7558- Date: 26 Apr 2024- Location: Brisbane, QLD, AU, 4000- Company: Queensland RailThe Workforce Optimisation team is seeking a Workforce Optimisation Analyst to join the team. This will be a full-time fixed-term opportunity until December 2025 with scope for extension based at our Brisbane CBD office.About the...

  • Principal Value Optimisation

    1 week ago

    Brisbane, Queensland, Australia BHP Full time

    About BHPAt BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and...

  • Workforce Optimisation Analyst

    1 week ago

    Brisbane, Queensland, Australia Queensland Rail Full time

    Workforce Optimisation Analyst: ReqId:4893- Date: 15-Mar-2023- Location: Brisbane, QLD, AU, 4000- Company: Queensland RailAbout The Workforce Optimisation Team*:The Workforce Optimisation team is responsible for developing job cards (Rail Traffic Crew daily activities) to support changes to Queensland Rail's SEQ Master Train Plan, Concept Modelling, special...

  • Search Engine Optimisation

    1 week ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    A fantastic opportunity exists to join our Brand & Growth Marketing team as a Search Engine Optimisation (SEO) Specialist We now have a full time permanent vacancy.Why join us? State of the Art brand new office overlooking Southbank with end of trip facilities, yoga and multi faith room, barista coffee on the workfloor, indoor gardens and much more to...

  • Workforce Optimisation Analyst

    1 week ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    Be part of an inclusive and high-performing team Enjoy a rewarding career move with opportunities for development Make a difference with a fund that puts members firstAbout usWhen you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.Australian Retirement Trust is the super...

  • Business Optimisation and Insights Manager

    1 week ago

    Brisbane, Queensland, Australia Downer Group Full time

    About DT InfrastructureIf you're not familiar with DT Infrastructure (DTI), let us introduce ourselves. We are the result of the acquisition of Downer's Transport Projects division by Gamuda Berhad. We take great pride in maintaining the outstanding brand equity and reputation that we've diligently built over the past eight years.As a part of Gamuda Holdings...

  • Team Leader, Workforce Optimisation

    1 week ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    Be part of an inclusive and high-performing team Enjoy a rewarding career move with opportunities for development Make a difference with a fund that puts members firstAbout usWhen you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.Australian Retirement Trust is the super...

  • Paid Ad Specialist

    1 week ago

    Brisbane, Queensland, Australia Just Digital People Full time

    Our client is seeking a talented and experienced Paid Ads Specialist to join their team. As a Paid Ads Specialist, you will be responsible for managing and optimising Amazon Paid Ad campaigns for our client's products. You will collaborate closely with their marketing team to develop effective strategies, execute campaigns, and analyse performance metrics to...

  • Finops Specialist

    1 week ago

    Brisbane, Queensland, Australia PRA Full time

    Our client is a large Insurance Provider based in Brisbane CBD. The team is hunting for a gun FinOps Specialist to help support a large transformation project. This is an initial 6-month contract with a view to extend.Responsibilities: Collaborate with crossfunctional teams to assess business needs, identify opportunities for improvement, and develop...

  • Ecommerce Merchandising Specialist

    1 week ago

    Brisbane, Queensland, Australia Relier Group Full time

    Hybrid working schedule Fashion label scaling rapid global growth Competitive remuneration packageThe RoleOur Australian Design client is looking for a creative Ecommerce Merchandising Specialist to join their growing team in their beautiful Brisbane support office location.Renowned for its feminine silhouettes, the brand effortlessly translates designer...

  • Digital Performance Specialist

    1 week ago

    Brisbane, Queensland, Australia TROOCOO Pty Ltd Full time

    Newly created role due to company growth Drive performance and optimisation for paid search channels Experienced, supportive and collaborative values led team cultureOpportunityWe have an exciting opportunity for an experienced Digital Performance Specialist to a well established marketing and digital team with a highly respected financial services...

  • Procurement Transformation Specialist

    1 week ago

    Brisbane, Queensland, Australia Kingston Human Capital Full time

    Competitive compensation package Join an ASXlisted marketleading organisation with strong growth agenda Drive procurement and supply chain improvement initiativesAbout the OpportunityWe are partnering with an ASX-listed organisation, a market leader known for its strong growth agenda, in search of exceptional individuals for the role ofProcurement...

  • Marketing Specialist

    1 week ago

    Brisbane, Queensland, Australia Mansell Taylor Consulting Pty Ltd Full time

    Are you a Marketing Specialist looking for your next big challenge? If so, we have the perfect opportunity for you to join a collaborative and innovative marketing team where you will have creative input into promotional campaigns and use customer insights to drive customer acquisition across online channels. You will be supported by the broader marketing...

  • Specialist Plant Advisor

    1 week ago

    Brisbane, Queensland, Australia Golding Contractors Full time

    Ref:2282Specialist Plant Advisor (Tyres)Golding is currently seeking a Specialist Plant Advisor (Tyres) to support our various mining operations located primarily in QueenslandGolding is a successful mining, urban and civil infrastructure project management services business with projects and operations across Queensland and South Australia. We are reliable...

  • CRM Specialist

    1 week ago

    Brisbane, Queensland, Australia Michael Hill Full time

    Senior CRM Specialist Join Michael Hill as a Senior CRM Specialist, and work within a team of direct marketing specialists to develop and deliver our customer lifecycle program, focusing on enhancing retention rates and maximizing lifetime value. More about the Opportunity:Drive strategy and execution of customer lifecycle programs aligned with business...

  • Payroll Specialist

    1 week ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Payroll Specialist:- Bring your passion for payroll management and an accurate and efficient payroll to Suncorp:12-Month contract, flexible working arrangements (WFH), Brisbane location:- Great mixture of BAU work and project work across both Suncorp Australia and New ZealandWe are looking for a best-in-class Payroll Specialist to work with on-shore and...

  • CRM Specialist

    1 week ago

    Brisbane, Queensland, Australia Gybe Consulting Pty Ltd Full time

    Newly created role focused on CRM with a test, analyse and optimise approach. Ongoing support and career development pathways Obtain exposure working for a global brandThe Client:Gybe Consulting is recruiting for a global powerhouse within their industry and a brand name envied by their competitors. This business is a true embracer of digital and continually...