IT Service Manager
2 weeks ago
Title: IT Service Manager
Organisation:
Australian Medical Association (AMA) Federal
Location:
Barton, ACT
Are you an experienced ICT Service Management professional ready to lead technology operations and drive exceptional service in a dynamic and influential organisation? Talent have partnered with the Australian Medical Association (AMA) to find their next IT Service Manager.
About AMA:
The Australian Medical Association (AMA) is the leading membership organisation representing registered medical practitioners of Australia.
AMA are committed to promoting and protecting the professional interests of doctors, as well as the healthcare needs of patients and communities.
Role Overview:
As the IT Services Manager, you will play a pivotal role in defining and executing the AMA's technology service and operations.
You will collaborate closely with the Head of Technology, leveraging your expertise to drive service excellence, optimise processes, and deliver impactful outcomes.
This role is part of the AMA Corporate Services Department, providing internal and shared services to state and territory AMA entities and subsidiary partners.
In your role, you will oversee shared IT services, service desk and associated services for telephony, membership platforms and call centre functions.
You will play a crucial role in defining service standards, negotiating contracts and managing the performance of outsource partners and platform services in support of AMA's strategic enterprise objectives.
Responsibilities:
- Define and document IT service offerings in consultation with key stakeholders.
- Develop and implement IT service management policies and procedures.
- Manage the IT service desk and ensure timely resolution of all incidents.
- Monitor and report on the performance of IT services.
- Ensure all IT services are delivered in accordance with agreed service level agreements (SLAs).
- Manage relationships with internal and external stakeholders.
- Develop and maintain a knowledge base of IT service management best practices.
- Ensure compliance with relevant legislation and regulations.
- Train internal and external staff in key business technologies and service processes.
- Manage performance of key contracts relating to IT service functions.
- Lead continuous improvement of IT service delivery.
You will bring
- Strong stakeholder interactions: communication, negotiation & influencing
- Experience leading and managing a team
- Sound coordination skills to handle multiple concurrent assignments.
- Commercial acumen derived from contributing to the identification, definition and implementing of business solutions
- Awareness or experience with industry service management methodologies such as ITIL.
- Relevant qualifications or a combination of qualifications and experience relevant to the role.
- Proficiency in the use of data analysis, managing complex issues and maintaining accurate records.
- Excellent written and verbal communication skills.
- Demonstrated experience mapping, negotiating and improving IT services.
Additional Requirements:
The role requires flexibility to travel interstate occasionally and work outside of normal business hours. Participation in an out of hours support roster shared by the ICT team is also required.
-
El2 Technical Service Delivery Manager
2 weeks ago
Canberra, ACT, Australia IT Alliance Australia Full timeCanberra, Sydney, Brisbane, Adelaide and MelbourneServices AustraliaOne of our Federal Government clients is looking for EL2 Technical Service Delivery Manager in Canberra, Sydney, Brisbane, Adelaide and Melbourne.We are looking for the following Skills/Experience:Experience working with and influencing internal and external stakeholders and partners to...
-
Operations Manager
2 weeks ago
Canberra, ACT, Australia Kinetic IT Full timeOperations Manager (SIAM Release Management) Apply now Job no: WWREQ0026027 Employment type: Full Time Location: Canberra Categories: Leadership Ready to elevate your career to new heights as our Release Operations Manager ? This isn't just a job; it's a leadership opportunity within the Federal Government realm, right here at Kinetic IT. Join us...
-
Process Manager
2 weeks ago
Canberra, ACT, Australia Kinetic IT Full timeABOUT THE OPPORTUNITY We currently have a new Process Manager opportunity available in the SIAM Service Management team. This role will have a focus on integration and implementation of Change, Incident and Problem Management . This role will drive the continuous improvement, monitoring & reporting on articles and other documentation to provide...
-
Business Development Managers
2 weeks ago
Canberra, ACT, Australia Kinetic IT Full timeBusiness Development Managers Apply now Job no: WWREQ0025967 Employment type: Full Time Location: Canberra, Sydney, Melbourne, Perth Categories: Sales ABOUT THE ROLE These are pivotal roles within Kinetic IT, focusing on driving business development initiatives for our Professional Services offerings. Focused on seeking opportunities within your...
-
Business Development Managers
2 weeks ago
Canberra, ACT, Australia Kinetic IT Full timeBusiness Development Managers Apply now Job no: WWREQ0025967 Employment type: Full Time Location: Canberra, Sydney, Melbourne Categories: Sales ABOUT THE ROLE These are pivotal roles within Kinetic IT, focusing on driving business development initiatives for our Professional Services offerings. Focused on seeking opportunities within your primary...
-
Services Support Consultant
2 weeks ago
Canberra, ACT, Australia Clicks IT Recruitment Full timeLocation - CanberraSecurity Clearance: NV1 Mandatory.About the roleKey Responsibilities2nd Level telephone contact support.Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.Must be logged into the call system so that HHO's can be...
-
Project Manager
2 weeks ago
Canberra, ACT, Australia Exclaim IT Full timeLocation: Canberra Type: Contract Job #16651 About the role Our government client is seeking an experienced Scrum Masters to who will be required to facilitate Agile ceremonies, help to build a high performing team, support the Product Owner, and remove or mitigate delivery impediments, issues, and risks. Key responsibilities Leading Agile ceremonies...
-
Service Delivery Lead
2 weeks ago
Canberra, ACT, Australia IT Alliance Australia Full timeCanberraDepartment of Agriculture, Fisheries and ForestryOne of our Federal Government clients is looking for Service Delivery Lead in Canberra.**We are looking for the following Skills/Experience: Demonstrated experience in leading and managing technology vendor partners, including product strategy and roadmapping, release management, upgrades, and ongoing...
-
Service Designer
2 weeks ago
Canberra, ACT, Australia IT Alliance Australia Full timeOne of our Federal Government clients is looking for Service Designer in Canberra.**We are looking for the following Skills/Experience: Two plus years' experience as a UX Designer, Business Analyst, Service Designer or experience in Design/Strategy/Research. Demonstrated experience in the development and implementation of strategic service design. Strong...
-
Ict Service Desk Officer
2 weeks ago
Canberra, ACT, Australia Clicks IT Recruitment Full timeUnder direction of the Service Desk Team Leader, Service Desk Officers have a range of responsibilities including, but not limited to:Providing effective Service Desk support for IT Services' clients.Recording incidents, service requests, status and resolution information using the IT Service Management System, escalating incidents and service requests...
-
Service Designer
2 weeks ago
Canberra, ACT, Australia IT Alliance Australia Full timeCanberraAustralian Trade and Investment CommissionOne of our Federal Government clients is looking for Service Designer in Canberra.**We are looking for the following Skills/Experience: Experience working with various disciplines to solve problems, identify opportunities for improvement and progress shared deliverables. Demonstrated experience working in a...
-
Product Manager
2 weeks ago
Canberra, ACT, Australia Ressam IT Recruitment Full timeInitial contract of 6 months with 1 x 6 months extension Based in ACT Requires the ability to obtain Baseline security clearanceWho We Are?Security**What We Are Looking ForProduct ManagerOverviewThe Product Manager will: Develop and maintain a product strategy Ensure the digital marketplace 2.0 product is meeting and aligns with Digital sourcing branch...
-
Development Manager
2 weeks ago
Canberra, ACT, Australia IT Alliance Australia Full timeCanberra, Brisbane, Adelaide and MelbourneServices AustraliaOne of our Federal Government clients is looking for Development Manager in Canberra, Brisbane, Adelaide and Melbourne.We are looking for the following Skills/Experience:Undertake objective, systematic analysis and draw accurate conclusions based on evidence. Work highly independently under broad...
-
Test Manager
2 weeks ago
Canberra, ACT, Australia IT Alliance Australia Full timeCanberra, Brisbane, Adelaide and MelbourneServices AustraliaOne of our Federal Government clients is looking for Test Manager in Canberra, Brisbane, Adelaide and Melbourne.We are looking for the following Skills/Experience:Develop and manage team improvement initiatives and projects, including team tools and process changes. Proactively share knowledge and...
-
Service Designer
2 weeks ago
Canberra, ACT, Australia Genesis IT&T Pty Ltd Full timeA government agency is actively recruiting a Service Designer who will work closely with the Program Manager and Solutions Architect in delivering contemporary ICT solution to complex business problems.The Service Designer will be responsible for identifying and mapping different business capabilities that enable delivery of agency services e.g., licensing...
-
Change Manager
2 weeks ago
Canberra, ACT, Australia Zone IT Solutions Full timeWe are currently seeking a skilled and experienced Change Manager to ensure the smooth and effective management of changes. As a Change Manager, you will be responsible for overseeing and coordinating all aspects of the change management process, including the assessment, planning, scheduling, and implementation of changes.RequirementsProven experience in...
-
Product Manager
2 weeks ago
Canberra, ACT, Australia IT Alliance Australia Full timeCanberraDigital Transformation AgencyOne of our Federal Government clients is looking for Product Manager in Canberra.**We are looking for the following Skills/Experience: Ensure the digital marketplace 2.0 product is meeting and aligns with Digital sourcing branch strategic vision. Create a strategic vision for a digital product or service and convert this...
-
DevOps Manager
2 weeks ago
Canberra, ACT, Australia Clicks IT Recruitment Full timeDescription:DevOps Manager with a proven track record in managing AWS workloads and infrastructure. You will lead our DevOps team in building and optimizing our cloud infrastructure, ensuring maximum uptime, security, and opex is managed.Key Responsibilities:Oversee and manage the design, development, and deployment of scalable solutions through management...
-
Test Manager
2 weeks ago
Canberra, ACT, Australia IT Alliance Australia Full timeCanberra and Remote WorkingDepartment of Agriculture, Fisheries and ForestryOne of our Federal Government clients is looking for Test Manager in Canberra and Remote Working.**We are looking for the following Skills/Experience: Experience in use automation tools such as Tosca, SonarQube and penetration testing (security) tools. Ability to understand and...
-
Surge Incident Manager
2 weeks ago
Canberra, ACT, Australia IT Alliance Australia Full timeCanberraAustralian Electoral CommissionOne of our Federal Government clients is looking for Surge Incident Manager in Canberra.**We are looking for the following Skills/Experience: Minimum 3 years experience working in IT service management or similar role. Strong knowledge of ITIL frameworks and their relationship with service management. Demonstrated...