Welcome Ambassador Team Leader

2 weeks ago

Melbourne, Victoria, Australia Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

About The Role

  • Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities.
  • Open doors and assist guests/visitors entering and leaving property.
  • Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area.
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
  • Supply guests with directions.
  • Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
  • Dispatch Welcome Ambassador or Wheels attendant as needed.
  • Communicate parking procedures to guests/visitors. Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Role Expectations

  • Serve as a departmental role model, and assist management in training, scheduling, evaluating, motivating and coaching talents.
  • Develop and maintain positive working relationships with others.
  • Follow all company policies and procedures; and report accidents, injuries, and unsafe work conditions to Talent Coach.
  • Ensure wardrobe and personal appearance are clean and professional and maintain confidentiality of proprietary information.
  • Perform other reasonable job duties as requested by Talent Coach.

Why Join W Melbourne?

  • Full time role flexible hours to fit YOUR life
  • Work for the Largest Hotel Network in the World
  • Advance your Career Globally
  • Join a Multi Award Winning Hotel with a Two Hatted Restaurant, Award Winning Event Spaces and Award Winning Bar Design
  • Competitive Salary and Exclusive Staff Benefits and Global Marriott Discounts


 Birthday Leave
  • Day in Lieu for your Birthday

Hotel Overview


W Melbourne is the rebel between the streets, taking its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city.

Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history.

There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space.

W Melbourne is set to be the place to see and be seen in.

  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set.

Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.

W guests soak it in and live each day with a mantra:
Detox.
Retox.
Repeat.

If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

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