Customer Service Advisor

2 weeks ago


Maroochydore, Queensland, Australia Epos Now Full time
Ready to start a career with a market-leading international company?

Job title:
Customer Service Advisor.

Location:
UK, Norwich.

Company:
Epos Now.

Salary:
Starting at £21,750 (and scaling to £25,000) with uncapped commission.

Working hours:
See shift patterns below.

About the job:


To ensure staff coverage to help all our customers across different countries (including USA), we have a rotating shift pattern for this role (which changes weekly), and you will be working from our Norwich office.

The hours for these two shift patterns are 8.45am to 5.45pm, and 10am to 7pm, and you will be required to work one in every four Saturdays, and one in every eight Sundays.


What will you do?

  • Achieve your targets for revenue and customer satisfaction.
  • Nurture meaningful customer relationships.
  • Accurately record all information in the CRM.
  • Deliver exceptional customer service

What do you get in return?

  • Earn uncapped commission pay on top of your salary.
  • Career progression opportunities our philosophy is to promote internally.
  • Company bonus scheme.
  • 24/7 access to a health and wellbeing online centre, with private medical and dental schemes.
  • Exclusive retail, restaurants and travel discounts.
  • Collaborative company culture with regular team building events.
  • Company pension.
  • 20 days annual leave (increasing a day each year), plus bank holidays.
  • Free onsite parking at Norwich office.

What do you need to apply?

  • Be proactive you must be driven to succeed and hit your targets _(Essential)_
  • Great organisation and attention to detail to manage your phone, diary and data systems. _(Essential)_
  • Excellent communication skills across all mediums. _(Essential)_
  • Resilience to bounce back from unhappy customers. _(Essential)_
  • Empathy for customers and the ability to remain calm and professional. _(Essential)_
  • Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. _(Desirable)_
  • At least 1 year's experience in hospitality, retail or contact centre work. _(Desirable)_

Why EposNow
Epos Now is a market-leading fintech business with an international presence (71 countries and counting).

As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive.

In fact, our company mission is to make commerce accessible to everyone.


We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.

Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it's an exciting time to join us

What are the next steps?
Interviews for this role are starting immediately.

Ready to begin your career with us?

Job Types:
Full-time, Permanent

Salary:
$48,276.80 per year

Benefits:

  • Referral program

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Annual bonus
  • Bonus
  • Commission

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Reference ID:
UKServ
  • Service Advisor

    2 weeks ago


    Maroochydore, Queensland, Australia AUTOrecruit Full time

    Full-time, Monday to Friday role Sunshine Coast location Negotiable remuneration packageAre you a motivated and experienced Service Advisor looking for your next opportunity? If you answered yes, then this is for youThis role, based on the beautiful Sunshine Coast, is with a dealer that is part of a larger dealership group. You will be joining a successful...


  • Maroochydore, Queensland, Australia Vodafone Full time

    Build a career in one of Australia's leading telecommunication companies Work towards realistic targets with uncapped commissions Work in a fun, dynamic and supportive teamWhat will you be doing?You'll be working as part of a friendly and high performing, supportive team whilst interacting directly with our customers. With the ability to earn commission on...


  • Maroochydore, Queensland, Australia St Full time

    Join a supportive team in our Maroochydore branch:- Permanent Full Time position:- **Customer service role working with the local communityHow will I help?You'll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and delivering a...

  • Youth Advisor

    2 weeks ago


    Maroochydore, Queensland, Australia Enterprise & Training Company Limited Full time

    Do you want to work for an organisation with a positive work culture where you will be part of a team supporting and inspiring you to achieve your best? Do you want to help young people in our community and be rewarded with more than just your pay?At ETC we take care of our people and offer training and progression opportunities PLUS a huge range of staff...

  • Youth Advisor

    2 weeks ago


    Maroochydore, Queensland, Australia Enterprise & Training Company Limited Full time

    Do you want to work for an organisation with a positive work culture where you will be part of a team supporting and inspiring you to achieve your best? Do you want to help young people in our community and be rewarded with more than just your pay?At ETC we take care of our people and offer training and progression opportunities PLUS a huge range of staff...


  • Maroochydore, Queensland, Australia Unitywater Full time

    About us:At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland's population. Our customers are at the heart of everything we do, and we are proud to service our...


  • Maroochydore, Queensland, Australia Chandler Macleod Full time

    The Company:As a leading provider of insurance products, this client with a household name is seeking talented and experienced customer service officers to operate their call centre. The brand has a reputation for understanding their customers better than anyone else, therefore, are seeking those with a passion for delivering excellent service and for going...


  • Maroochydore, Queensland, Australia Chandler Macleod Full time

    The Company:As a leading provider of insurance products, this client with a household name is seeking talented and experienced customer service officers to operate their call centre. The brand has a reputation for understanding their customers better than anyone else, therefore, are seeking those with a passion for delivering excellent service and for going...


  • Maroochydore, Queensland, Australia Lendlease Full time

    Lendlease is one of the world's leading property and infrastructure groups. Our vision is to create the best places not just for our clients and communities, but especially for our employees._ In Australia, we have over 40 years' experience in constructing, developing and managing Australian shopping centres, Lendlease is a retail industry leader. Our fully...


  • Maroochydore, Queensland, Australia Lendlease Full time

    Lendlease is a globally integrated real estate group with core expertise in shaping cities and creating strong and connected communities. Our purpose is to create places where communities thrive not only for our clients, but importantly for our employees.Based at our Sunshine Plaza Shopping Centre in Maroochydore, we are looking for a Customer Service...


  • Maroochydore, Queensland, Australia Unitywater Full time

    Be pat of one of the largest employers in our region Exciting opportunity to help our customers each day Ongoing career development and training opportunities availableAbout us:At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay,...


  • Maroochydore, Queensland, Australia Great Southern Bank Full time

    At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support.Our Customer Service Specialist role is pivotal to supporting our purpose. Based in our Maroochydore...


  • Maroochydore, Queensland, Australia Zarraffas Coffee Full time

    Zarraffa's Coffee Maroochydore has positions available for experienced Baristas and junior staff (school aged) to join their enthusiastic team.Zarraffa's Coffee focuses on training employees and providing the necessary tools to effectively carry out their roles. Zarraffa's Coffee employees are encouraged to carry out their duties with diligence and...

  • HSE Advisor

    2 weeks ago


    Maroochydore, Queensland, Australia Mcnab Constructions Full time

    Health, Safety & Environment (Construction)Full timeAdd expected salary to your profile for insightsMcNab Group is one of Australia's largest construction, development and property groups with additional group businesses in supply chain and hoist operations. McNab has a very strong pipeline of residential, commercial and industrial projects ranging from $10m...

  • Hse Advisor

    2 weeks ago


    Maroochydore, Queensland, Australia Mcnab Constructions Full time

    Health, Safety & Environment (Construction)Full timeAdd expected salary to your profile for insightsMc Nab Group is one of Australia's largest construction, development and property groups with additional group businesses in supply chain and hoist operations.Mc Nab has a very strong pipeline of residential, commercial and industrial projects ranging from...


  • Maroochydore, Queensland, Australia Falls of Sound Hearing Solutions Full time

    for our Hearing Clinic at the Sunshine Coast: 100% Australian, Unbiased and Independent Hearing Clinic serving since 200 Create and inspire our customers with outstanding service and products. Permanent Full-Time five days a week.Falls of Sound is an unbiased independent hearing clinic specialising in the latest technology in hearing. We are currently...


  • Maroochydore, Queensland, Australia Australia Post Full time

    Help us deliver like never beforeAustralia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.About the opportunityAs our...


  • Maroochydore, Queensland, Australia Australia Post Full time

    Job no:Brand: Australia PostCategories: Retail & Customer ServiceWork type: Fixed Term Part TimeState:QLDLocation: MaroochydoreWe're Australia Post. You might think you know us, but we're transformingWhen you join Australia Post, the chance to make an impact is yours. You'll join a welcoming bunch of people who care deeply about our purpose of connecting...


  • Maroochydore, Queensland, Australia Epos Now Full time

    Ready to start a career with a market-leading international company?Are you a recent graduate who is ready to start a career with a market-leading international technology company?All great companies start with great customer service and at Epos Now we are no different. We are doing some exciting things and can offer you an exciting career. You will start...


  • Maroochydore, Queensland, Australia Cash Converters Full time

    Thinking of a role where every day is different? Thinking of working with a dynamic team that enjoys coming to work every day? Thinking of a company where the opportunity for career progression is a real possibility?We are industry leaders that possess dedicated customer focused team members that love the diversity our stores have to offer. We are not your...