Australia

3 weeks ago

Sydney, New South Wales, Australia Capgemini Full time

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible.

Capgemini. Get the future you want.

Let's talk about the role and responsibilities

Strong Insurance Domain Experience

  • Experience in handling Insurance Projects and Budgeting
  • Expertise in managing Risk and Issues in Insurance
  • Overseeing the incident management process and team members involved in resolving the incident
  • Responding to a reported service incident, identifying the cause, and initiating the incident management process.
  • Prioritizing incidents according to their urgency and influence on the business.
  • Collaborating with the incident management team to ensure that all protocols are diligently followed.
  • Communicating with upper management if major issues are found in the IT system.
  • Managing the incident team members by reassigning workloads and rescheduling nonurgent tasks.
  • Help with event management
  • Understanding of Change Management and driving IT change management within the teams
  • Assist with Root cause analysis of incidents
Let's talk about the team


Our Cloud Infrastructure Services & Modern Work (CIS &MW) practice brings together the right technology, processes and culture to deliver business agility and cost reduction to our clients.

We provide cloud focused client advisory and delivery services on areas such as hybrid cloud, workplace services, security, service desk and cloud service management/delivery.


Capgemini has proven experience in building cloud strategies that have enabled our clients to adopt a cloud-first approach to achieving their business objectives.

Our Cloud Infrastructure Services enable enterprises to overcome the barriers to cloud adoption and manage the real business risks.

Let's talk about your capability and experience

  • Bachelor's degree in information technology, engineering, or a related field.
  • At least three year's experience working in IT service management, or a similar role.
  • Strong knowledge of IT service management software ServiceNow including ITIL
  • Experience working with IT systems and software such as AppDynamics, Splunk, Datanomics, Jira and Confluence
  • Experience of working in an Agile environment
  • Ability to analyze a high volume of technical data and work in a fastpaced environment.
  • Strong problem solving, analytical, and time management skills.[to be filled]
About Capgemini


At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.


Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ 'Employer of the Year' and 'Inclusion of Trans and Gender Diverse Employees' for the past two years.

We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment.

We are committed to being active allies for everyone.


We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients.

Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040.


Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities.

You'll be encouraged to gain at least 40 hours of training each year.

For over 50 years our values and ethics have been at heart of our identity.

From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World's Most Ethical Companies by the Ethisphere Institute 10 years in a row.

Our Commitment to Diversity & Inclusion

Information Security and Compliance

Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001.

We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.

LI-ML1

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