HR Service Centre Lead, Australia-asia

2 weeks ago

Brisbane, Queensland, Australia Hatch Full time

Requisition ID:85510

Job Category:
Human Resources

Location:
Brisbane, Queensland, Australia

Join a company that is passionately committed to the pursuit of a better world through positive change.

With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate.

With practical solutions that are safe, innovative and sustainable, we think globally while acting locally.

Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.


As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business to achieve their goals through a range of strong technical capabilities.

We ensure delivery of services through the skills of our people, methodologies, and systems.


We are seeking a highly motivated and energetic
HR Service Centre Lead to join our HR Shared Services team in
Brisbane In this role, you will report to the Global HR Service Center Lead and collaborate with the broader Human Resources group to ensure that every employee experience at Hatch is exceptional.

The Human Resources Shared Services team is a client-focused team that works in partnership with employees, managers, and other HR functions to provide strategic, simple, and efficient solutions that drive operational excellence and business results.


  • Lead and develop a geographically dispersed HR Coordinator team
  • Be the Subject Matter Expert on the execution of all transactions and HR Service Centre processes across all stages of the employee lifecycle
  • Perform weekly data audits/validation; correct data errors and coach/train HR Coordinators to achieve high levels of accuracy
  • Measure and report on the performance and quality of work of the HR Service Centre team
  • Monitor HR support requests and intervene/escalate when necessary to ensure seamless HR service delivery
  • Work with Regional HRIS Analysts to analyze and resolve technical issues, as well as meeting new operational requirements (e.g., acquisitions, restructures, etc.)
  • Work collaboratively with our global HR Service Centre and broader HR team to deliver consistent, accurate and timely HR services.

You Bring to the Role:


Ideally you hold tertiary qualifications in human resources or a related field, combined with solid experience working in a generalist HR capacity.

You have strong attention to detail and are ready to take the next step in your career, leading a team of similarly qualified HR professionals to deliver a high level of service to our employees and business leaders alike.

You are have an exceptional administrative foundation, are highly organised and able to manage conflicting priorities, both as an individual as well as through your leadership.

As a skilled communicator, you are able to build and maintain supportive working relationships while demonstrating tact, respect and discretion.

Experience with SAP/Success Factors would be beneficial, along with a strong interest in HR Systems and processes.

Why join us?

  • Work with great people to make a difference
  • Collaborate on exciting projects to develop innovative solutions
  • Modern cityfringe office location

What we offer you?

  • Flexible work environment
  • Long term career development
  • Think globally, work locally


As an accredited Employer of Choice for Gender Equality (WGEA) and Equal Opportunity Employer, we are committed to fostering a workforce in each of our locations that reflects the diversity of the communities in which we operate.

Within Australia, this includes supporting and encouraging a flexible workplace and a comprehensive benefit offering.

If you have any special needs requirements, please discuss with us and we will do our utmost to accommodate your request.

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