Concession Manager

2 weeks ago

Brisbane, Queensland, Australia Country Road Group Full time

As a Concession Manager, you will be responsible for delivering the concession stores financial targets and company key performance indicators, focusing heavily on creating a warm and genuine customer service experience.

This role will also build a team that is empowered to exceed.

Key responsibilities
Drive a customer centric culture, creating a warm and meaningful instore experience

To drive sales, profit and productivity, by ensuring the achievement of all key performance indicators as set by the business

Ensure the team have an understanding of all business objectives, with a clear focus on commercial acumen

Inspire and empower your team through collaborative leadership, training and development

Work collaboratively with other Concession, Floor Managers and Cluster Managers

Embody our key cultural values of;

Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality.

Attributes you possess
A passion for the retail industry, exceptional service and a strong sense of personal style and presentation

Proven experience in managing a fast paced retail, hospitality or similar business

Ability to manage budgets, interpreting financial reports and generating efficient rosters

Experience managing the performance, productivity, training and development of a large team

Operational excellence, experience with stock control and visual merchandising

Ability to build strong relationships with stakeholders across the business.

Why work for us
A competitive remuneration package, including incentives


Seasonal product allowances and generous discounts for you and your immediate family on all Country Road, Trenery, Politix, Witchery and Mimco products.

Further offers and discounts available at David Jones

Excellent career progression involving regular training and on the job development

A genuine, open and high performing culture

Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships.

About us
For over 40 years now, POLITIX has helped men make their mark.

Getting to know the person behind the suit, the blazer, the shirt - and dressing them in garments that pair skilful design with time-honoured craftsmanship.

The end result? A wardrobe that offers the ultimate fit - and elevates his personal style too.

Today, we continue to set a higher standard for expert tailoring, sustainable garment-making and customer service.

And we see every occasion - no matter the dress code - as another opportunity to explore and express your unique style.

So you can leave a lasting impression on everyone you cross paths with.

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