Order Handling Coordinator

1 week ago

Sydney, New South Wales, Australia talent focus Full time
Full time permanant

  • Based near parramatta
  • 80k base + super + incentive
Talent Focus Recruitment are seeking an

Order Handling Coordinator for an international organisation at the forefront of high tech mechanical and technology-based engineering solutions. They are a provider of cutting-edge engineering solutions with a range of disciplines, including renewable energy.

  • 7am3:30pm need to be flexible
  • 80k base + super + an incentive
  • Full time permanant

Job Summary:


Ensures efficient and timely processing of all job specific administration and order handling through the end to end service process.


Responsibilities & Duties:

  • Create service work orders.
  • Works with scheduler to ensure all service orders are processed and invoiced to customer in a timely manner.
  • Process parts requisitions and external supplier requests as per service order requirements.
  • Raise purchase orders as required.
  • Ensure 3 way matching is conducted during the invoice stage of service.
  • Enter, update and review resource hours posted to Voith maintenance management system.
  • Participates in WIP meetings (as required) and update invoicing status on a weekly basis.
  • Assists other Customer Service Centre team members as and when required to ensure cell runs smoothly and effectively. (Act as a backup for other CSC duties).
  • Liaises with customers in relation to all invoicing enquiries.
  • Provide support to other members of the order handling cell as and when required to ensure continuity of processes when absences within cell occur.
  • Complete end of month tasks and in accordance with the companies reporting schedule to summarize monthly sales figures.
  • Maintain archives of the NSW service files and documentation in accordance with Voith procedures.
  • All administration duties as required by the CSC Workshop Manager

Relationships and Authority:

  • Reports to the Workshop Manager.
  • Builds a sound working relationship with Scheduler/planner, the CSC team and Team leaders to ensure all relevant information for jobs is available.
  • Maintains sound working relationships with Customers internal/external, Suppliers, Sales team, and other staff within the company.

Qualifications and Experience:

  • HSC or equivalent.
  • Prior spare parts / service centre knowledge would be an advantage.
  • Prior Customer Service experience essential.

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