Order Management

2 weeks ago

Sydney, New South Wales, Australia NTT Full time

Order Management & Billing Administrator


NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever.

By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.


With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Want to be a part of our team?


NTT is looking for an Order Management & Billing Administrator to join our sales operations team on a permanent position.

The Order Management & Billing Administrator will provide operational support to the National Sales teams.

As a part of our team, you will work closely with the Sales Support and Purchasing Teams to upload priority and complex orders into SAP, manage backorder reports, sales order management, forecast management and assist with client queries and escalation management.


Working at NTT

The role will have varied responsibilities:

  • Accurately upload priority and complex client Purchase Orders ensuring all details are matching between client PO and internal sales order.
  • Escalate & expedite urgent orders with NTT Purchasing Team and Sales/Project Teams to ensure delivery time frames are met.
  • Work with NTT Purchasing Team to ensure any order issues are resolved in an efficient and professional manner.
  • Ensure all vendor requirements are met prior to order upload to enable order to be processed by the vendor correctly the first time.
  • Manage all aspects of the Sales Order Cycle

This includes:

monitoring ETA's against client and project schedules, manage stock on hand, order amendments, sourcing alternate suppliers, releasing product deliveries, co-ordinating project hardware billings, sourcing proof of delivery confirmation and forecasting.


  • Liaise with clients and any relevant internal staff to carry out logístical functions for project sales orders, includes raising staging requests, internal stock transfers, deliveries and handling of third party stock, forward stock movements to vendors in advance and provide advanced notification for all equipment to be staged.
  • Access Power BI dashboard daily to monitor key metrics like: stock on hand, ETA dates, ETA status, not billed orders and order issues.
  • Review automated SAP ETA report in Power BI daily and review open orders. Update sales order notes with project status for large value orders
  • Perform periodical billing forecasts throughout the current billing month
  • Maintain a high level of initiative and enthusiasm and ensure a professional and helpful manner at all times.
  • Build and maintain relationships with internal client contacts on an ongoing basis.

What will make you a good fit for the role?

  • Experience in End to End order processing in a B2B sales environment.
  • Ability to work under pressure and manage competing priorities.
  • Strong attention to detail.
  • Strong stakeholder management and communication skills.
  • Proficiency in Microsoft Excel, Word.
  • Experience with SAP will be highly regarded.
  • Some knowledge of IT products and vendors.
For more information about this or other opportunities, please contact Dennis Anderson. Please quote our job reference number

About us
NTT Ltd.

is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions.

We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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