Automotive Sales Team Leader

2 weeks ago

Mulgrave, Victoria, Australia Veritas Recruitment Pty Ltd Full time

Work Type:

  • Fixed Term Contract
  • Full Time
    Work Mode:
  • Onsite
    Industry:
  • Call Centre & Customer Service
    Location:
  • Mulgrave
  • Victoria
    Salary:
Join a world-leading premium manufacturer and be part of shaping the future of excellence.

Reference:

  • BH
    Key Responsibilities:
  • Oversee the daily operations of the team, ensuring optimal performance in handling inbound customer contacts and team productivity.
  • Manage compliance and governance activities, including data confidentiality, privacy requirements, and Financial Services obligations.
  • Develop and maintain inbound and outbound contact processes to ensure a premium customer experience aligned with a luxury brand.
  • Facilitate training sessions for associates to enhance their skills and knowledge in meeting customer needs.
  • Ensure accurate recording of all customer interactions in CRM systems and tools.
  • Provide regular reporting on contact activity, sales results, and customer feedback to inform strategic decisions.

Customer Interaction:

  • Deliver professional and customercentric support to inbound customers and prospects, leading by example in premium service standards.
  • Implement effective followup processes to manage enquiries and opportunities at a premium level of service.
  • Collaborate with key stakeholders to ensure comprehensive product and service knowledge is available to customers and prospects.
  • Drive continuous improvement initiatives to enhance the customer and dealer experience.

Qualifications and Experience:

  • Previous experience in customer contact, product, or sales roles.
  • Stakeholder management experience.
  • Experience in Financial Services and/or OEM Automotive environment desirable.
  • Tertiary Qualification/Degree in Commerce/ Business or equivalent (preferred).

Additional Skills:

  • Excellent communication skills, both verbal and written.
  • Strong analytical capability to identify customer insights and drive lead generation.
  • Proficiency in presentation skills to senior audiences.
  • Proven ability to work crossfunctionally and influence change at both leadership and operational levels.

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