Services Optimisation Manager

2 weeks ago

Melbourne, Victoria, Australia HESTA Super Fund Full time

Be inspired everyday - let your work make a difference


At HESTA we're a leading national superannuation fund dedicated to people working in health and community services - a growing sector of ordinary people doing extraordinary things, day in day out, right across Australia.

More than 1 million Australians trust HESTA with their money.

So together, we invest billions of their savings globally, striving to generate strong investment returns and make a real difference to their financial futures.

Our focus is on helping our members enjoy the retirement they've worked hard for.

The opportunity - 'Do what you love, and you'll never work a day in your life' #careerswithimpact

Bring your authentic & passionate self to this exceptional role.


This critical leadership role will be responsible for managing two key partners to continually improve operational performance and services to deliver high value digital first member experiences that are compliant with regulatory obligations.

This is a 12 month maximum term contract.

As an experienced leader, you will be leading the Service Optimisation team within the Member Services & Operations function including:

  • Delivering the MSO Roadmap & Change
  • Analytics and reporting
  • Overseeing the administration and continual improvement of accumulation and retirement products and services, including First Line Risk and Compliance
  • Managing the partnership with our two administrators, including a key leadership role as part of our program to transition from one to the other

You will have:

  • Significant experience in a similar role or highly relevant experience within the Financial Services/Superannuation industry.
  • Previously lead teams
  • Managed vendors & stakeholders in complex environments
  • Experience in identifying and executing opportunities to uplift business process and ways of working.


You will be proactive, empathetic, curious, motivated, and able to work effectively with a diverse team of peers; you are someone who can amplify the positive & inclusive team culture we've been building.


What's in it for you?
We will leave all the 'work you'll be doing' stuff in the PD but here's a few things that you'll get to enjoy working at HESTA:

  • Your leave and time off matters, up to 6 days paid volunteer leave, up to an additional 5 days of leave over the end of year and new year period, access your LSL after 3 years Take AL at half pay, and purchase up to 2 weeks additional leave
  • Your professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools
  • Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/
  • Your financial wellbeing matters, 15% super, financial planning support, end of year payment for all Enterprise Agreementcovered employees, incentivised Employee Referral Program and novated lease options


HESTA is a great place to work but don't take our word for it, we were named (again) Employer of Choice for Gender Equality 2022.


Please note:
Applications via recruitment agencies will not be accepted for this position.

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