IT Tech Assist
1 week ago
As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience.
At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability.You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.
What role will you play?
As the Tech Assist member, you will provide support at a walk-up and remote based Service Desk function for technology-based queries and provide local hardware support for our various businesses.
The walk-up Service Desk is an information point used to provide local technology training and as a hub to provide loan equipment, a repair service, and promotion of IT products.
As a first point of contact for all staff who require help or information regarding technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology.
What you offer
- Technical knowledge on Microsoft 365, including but not limited to:
Office, 036
- Windows 10 Pro
- Mac OS
- Active Directory
- Microsoft Server Platforms including SCCM
- Apple IOS/Mac and Android
- Proven experience specifically in providing desktop support to end users utilising a computerised service management ticketing system.
- Superior customer service skills and solid interpersonal, written, and oral communication skills
- Diligence to adhere to security and regulatory and compliance processes.
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
Benefits
Macquarie employees can access from a wide range of benefits which, depending on eligibility criteria and location, include:
- Hybrid and flexible working arrangements
- Wellbeing and service bonus leave
- Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
About the Corporate Operations Group
The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Corporate Strategy & Solutions, and the Macquarie Group Foundation.
We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.
Our commitment to Diversity, Equity and Inclusion
The diversity of our people is one of our greatest strengths.
An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities.
From day one, you'll be encouraged to be yourself and supported to perform at your best.If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply.
With the right technology, support and resources, our people can work in a range of flexible ways.About Macquarie:
A career at Macquarie means you'll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure.
Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 19,200+ employees and offices in 34 markets around the world, we're a truly global organisation.
You'll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued.
Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.
Job no:
COG-973398
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Work type: Permanent
- Full time
Location: Sydney
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Category: Junior, Technology
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Group: Corporate Operations Group
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Division: Technology
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Recruiter: Nicky Bell
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Opening Date: 29/6/2023
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