Contact Centre Agent

2 weeks ago

Seaford, Victoria, Australia Jones Radiology Full time
Join a leading patient-focused Medical Imaging Practice

  • Permanent fulltime positions available
  • Receive extensive training and competitive remuneration
  • Employee benefits include additional paid parental leave, access to fitness facilities, wellbeing tools and discounted health insurance

About Us


Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs.

Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service.

At Jones Radiology, we invest in our people, and our commitment to care for others extends to our highly supported clinical teams.


About the Role


This is an exciting opportunity for people-focused and customer-centric individuals to play a fundamental role in upholding Jones Radiology's brand promise and delivering an outstanding patient and referrer experience.

This role is based in our Southern inbound Contact Centre at Seaford.

This is a full-time permanent position typically working Monday to Friday, with rotating shifts between the core hours of 7.30am and 6.30pm.

You will also be expected to contribute to Saturday shifts between 8am - 5pm once per month, applicable penalty rates apply.


Upon your commencement, you will attend a paid four-week training program to learn about Jones Radiology, scheduling medical imaging appointments and how to deliver our exceptional patient experience.


Your key responsibilities:

  • Delivering a highquality inbound call experience for Jones Radiology clinics.
  • Interacting with patients and referrers to schedule a range of medical imaging appointments.
  • Responding to calls & enquiries in a timely, professional and caring manner.
  • Providing care and an outstanding patient and referrer experience.
  • Developing and maintaining strong working relationships with patients, referrers, staff and managers.

To be successful in this role you will have:

  • Strong customer service skills, including active listening, objective questioning and enjoy helping people.
  • Demonstrated customer service experience and previous call centre experience will be highly regarded but not essential.
  • Demonstrated experience using multiple programs simultaneously and systems navigation.
  • Demonstrated initiative and willingness to learn.
  • Excellent problemsolving, interpersonal and communication skills.
  • Ability to work autonomously and in a team environment.
  • Strong attention to detail.

Working for Jones Radiology offers you:

  • A competitive remuneration package with flexible work options.
  • Jones Radiology acknowledges the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work.
  • The opportunity to join diverse and highperforming teams who specialise in what they do, and how they do it.
  • A culture of ongoing learning, opportunities for career advancement, continued growth and development.
  • A wellness program that includes access to fitness facilities, wellbeing tools and confidential counselling services.
  • Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
  • Practicewide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.

Next Steps
Respectfully, no recruitment agencies.

  • Junior Helpers Needed for Bear Building Event

    2 weeks ago

    Seaford, Victoria, Australia Stufflers Bear Building Full time

    We are looking to employ high school-aged juniors (boys and girls) to work at our mobile bear stuffing event that is coming to Seaford South Australia, these JULY SCHOOL HOLIDAYS.This is a great opportunity to work with our Beary lovely team and earn $15 per hour while receiving some great job experience. The event will be held at Seaford Central between...

  • Oshc Educators

    2 weeks ago

    Seaford, Victoria, Australia YMCA of South Australia Full time

    THE ROLEAre you passionate about making a positive impact on the lives of children? Do you dream of joining a dedicated team of professionals? Look no furtherThe Y is seeking passionate and keen Outside School Hours Care (OSHC) Educators (with or without qualifications) to join our new OSHC Sites at Moana Primary School and Hackham West Primary School. If...

  • Clinical Care Manager

    2 weeks ago

    Seaford, Victoria, Australia Eldercare Full time

    Welcome to Eldercare_ Eldercare is a leading notforprofit aged care provider in South Australia with in excess of 1600 employees working across 13 aged care homes. Our workplace culture embraces teamwork, innovation and a dedication to our purpose of delivering peace of mind with our care._ Permanent Full Time opportunity Easy Commute on Southern Express Way...

  • Programs Coordinator

    2 weeks ago

    Seaford, Victoria, Australia YMCA of South Australia Full time

    THE ROLEYMCA South Australia is seeking an Programs Coordinator to join us at the Seaford Gymnastics. We offer a variety of Gym Sport Programs, suitable for all ages, ability and abilities levels.As the Program Coordinator at YMCA South Australia, you will be committed to quality customer service, safety, and the pursuits of excellence in the Gym Sport...

  • Support Coordinator

    2 weeks ago

    Seaford, Victoria, Australia Statewide Autistic Services (SASI) Full time

    Jan 19, 2024 | Job Vacancy_SASI is looking for a Support Coordinator to provide exceptional service and support clients that have an NDIS funding plan._Statewide Autistic Services (SASI) is part of the Independence Australia Group (IAG) which is a social enterprise that provides choices for people living with a disability or other personal needs, enabling...

  • Administration Officer

    2 weeks ago

    Seaford, Victoria, Australia Monash Health Full time

    Reference Number 6491 Employment Type Full Time Ongoing Entity Monash Health Department Monash Health Location SECASA Seaford Position Summary Administration Officer SECASA (Monash Health) Seaford MDC An exciting opportunity to be part of a dynamic Administration team Making a difference to our Community Provide a friendly and supportive response to all...

  • Administration Officer

    2 weeks ago

    Seaford, Victoria, Australia Monash Health Full time

    Reference Number 5772 Employment Type Fixed Term Full Time Entity Monash Health Department Secasa Location SECASA Seaford Position Summary Administration Officer SECASA Monash Health An exciting opportunity to be part of a dynamic Administration team? Provide a friendly and supportive response to all telephone callers and clients including retaining...

  • Contact Centre Agent

    2 weeks ago

    Seaford, Australia Jones Radiology Full time

    Join a leading patient-focused medical imaging practice - Provide quality service to patients and specialist referrers - Permanent full-time positions available - Work with highly skilled teams in a busy contact centre environment - Receive extensive training, competitive remuneration and a range of employee benefits including additional paid parental leave,...

  • Contact Centre Agent

    2 weeks ago

    Seaford, Australia Jones Radiology Full time

    Join a leading patient-focused Medical Imaging Practice - Permanent full-time positions available - Receive extensive training and competitive remuneration - Employee benefits include additional paid parental leave, access to fitness facilities, well-being tools and discounted health insurance! **About Us** Jones Radiology is a doctor-owned and operated...

  • Allied Health Team Leader

    3 weeks ago

    Seaford, Australia Everyday Independence Full time

    Be supported to develop or enhance your leadership skills - Champion the delivery of therapy under a social model of allied health - Be a trailblazer - help us evolve & deliver greater impacts for our participants **Allied Health Team Leader** **Employment Term - Full time - Ongoing** **Total Remuneration Package - $99,453 - $114,924 includes Annual Leave...

  • Disability Support Worker

    3 weeks ago

    Seaford, Australia Lifestyle Centred Services Full time

    **Disability Support Workers - Seaford DS23072501** **About Us**: Lifestyle Centred Services is an NDIS and TAC registered provider of supports for people with disability and mental health support needs throughout Victoria, we provide services for people of all ages and backgrounds with a wide range of abilities and support needs. Our person-centred...

  • Disability Support Worker

    1 week ago

    Seaford, Australia Lifestyle Centred Services Full time

    **Disability Support Workers - Seaford DS23072501** **About Us**: Lifestyle Centred Services is an NDIS and TAC registered provider of supports for people with disability and mental health support needs throughout Victoria, we provide services for people of all ages and backgrounds with a wide range of abilities and support needs. Our person-centred...

  • Mental Health Support Worker

    4 weeks ago

    Seaford, Australia Lifestyle Centred Services Full time

    **Mental Health Support Workers - Seaford DM23031602** **About Us**: Lifestyle Centred Services is an NDIS and TAC registered provider of supports for people with disability and mental health support needs throughout Victoria, we specialise in psycho-social disability and those faced with minor or major mental health issues providing services for people of...

  • Junior Helpers Needed for Bear Building Event

    3 weeks ago

    Seaford, Australia Stufflers Bear Building Full time

    We are looking to employ high school-aged juniors (boys and girls) to work at our mobile bear stuffing event that is coming to **Seaford South Australia, **these JULY SCHOOL HOLIDAYS. This is a great opportunity to work with our Beary lovely team and earn $15 per hour while receiving some great job experience. The event will be held at **Seaford Central...

  • Clinical Care Manager

    3 weeks ago

    Seaford, Australia Eldercare Full time

    Welcome to Eldercare!_ - Eldercare is a leading not-for-profit aged care provider in South Australia with in excess of 1600 employees working across 13 aged care homes. Our workplace culture embraces teamwork, innovation and a dedication to our purpose of delivering peace of mind with our care._ - Permanent Full Time opportunity - Easy Commute on Southern...

  • Support Coordinator

    3 weeks ago

    Seaford, Australia Statewide Autistic Services (SASI) Full time

    Jan 19, 2024 | Job Vacancy **_SASI is looking for a Support Coordinator to provide exceptional service and support clients that have an NDIS funding plan._** Statewide Autistic Services (SASI) is part of the Independence Australia Group (IAG) which is a social enterprise that provides choices for people living with a disability or other personal needs,...

  • Programs Coordinator

    4 weeks ago

    Seaford, Australia YMCA of South Australia Full time

    **THE ROLE** YMCA South Australia is seeking an Programs Coordinator to join us at the Seaford Gymnastics. We offer a variety of Gym Sport Programs, suitable for all ages, ability and abilities levels. As the Program Coordinator at YMCA South Australia, you will be committed to quality customer service, safety, and the pursuits of excellence in the Gym...

  • Oshc Educators

    2 weeks ago

    Seaford, Australia YMCA of South Australia Full time

    **THE ROLE** Are you passionate about making a positive impact on the lives of children? Do you dream of joining a dedicated team of professionals? Look no further! The Y is seeking passionate and keen Outside School Hours Care (OSHC) Educators (with or without qualifications) to join our new OSHC Sites at Moana Primary School and Hackham West Primary...

  • Administration Officer

    2 weeks ago

    Seaford, Australia Monash Health Full time

    Reference Number - 64912 - Employment Type - Full Time Ongoing - Entity - Monash Health - Department - Monash Health - Location - SECASA Seaford - Position Summary - Administration Officer - SECASA (Monash Health) Seaford MDC - An exciting opportunity to be part of a dynamic Administration team - Making a difference to our Community - Provide a friendly and...

  • Tyre Technician Passenger

    3 weeks ago

    Seaford, Australia Beaurepaires Full time

    **Beaurepaires. More driven.** Beaurepaires is a recognized and trusted national retail brand that is part of the Global Goodyear business. We have a network of retail stores where you will feel supported & recognized by your leaders and peers for the work that you do. Many of our associates say that this is one of the main reasons they choose to stay with...

  • Business Support Officer Access

    3 weeks ago

    Seaford, Australia Frankston City Council Full time

    **Job no**: 493107 **Work type**: Temp Part Time **Location**: Seaford **Categories**: Administrative Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula. We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts...

  • Disability Support Worker

    4 weeks ago

    Seaford, Australia My Supports Full time

    **Disability Support Worker** Disability Support Work involves assisting a range of clients with a variety of needs in a number of different ways. **The Organisation** My Supports is a well-established NDIS support provider with over 500 staff across five states. With a new CEO and ambitions to double our reach, we seek a talented Disability Support...

  • Early Childhood Teacher

    2 weeks ago

    Seaford Rise, South Australia Goodstart Early Learning Full time

    Role: Early Childhood Teacher Location: Seaford Centre: Goodstart Seaford Rise Employment Type: Permanent Full Time - Will also review those seeking Part Time Pay: Ranges from $37.02 to $56.99 per hour – qualification and experience dependentHelp provide the best start to a child's life. Make a lasting impact while growing an incredible career Competitive...

  • Casual Educator

    2 weeks ago

    Seaford Rise, South Australia Goodstart Early Learning Full time

    Role: Casual Educator Centre: Goodstart Seaford Rise Suburb: Seaford Rise SA Employment Type: Casual shifts Monday to Friday (must be flexible with shifts) Receive a casual leave loading allowance Get the flexibility and support you need to live a balanced life As a Casual Educator at Goodstart, you will be a team player, who is flexible and...