Customer Reporting Analyst

2 weeks ago

Melbourne, Victoria, Australia Melbourne Water Full time

Job Number:

Work type:

  • Permanent Full Time

Location:

  • Melbourne
  • Docklands

Categories:

  • Administration & Support, Business Development, Communications, Education & Marketing

Our Organisation:

At Melbourne Water we love water and love life. What we do makes a vital contribution to Melbourne's famous lifestyle.

We achieve this by supplying high quality drinking water, providing outstanding sewerage services, integrating drainage systems, building resilience to flooding and by enhancing our waterway and land for greater community use.

At Melbourne Water we are in the 'Decade that Matters' and we've got some ambitious goals to achieve. It's a pride we share in helping to make greater Melbourne a fantastic place to live.

The Role:

At Melbourne Water, our customers, partners and the greater Melbourne community are at the centre of everything we do.

These include Water Retailers, State and Local Government, Developer customers and those who engage with us for services provided directly.


This new ongoing role has been created to support Melbourne Water's capacity to identify, locate, visualise, and report data and insights to help us better understand the experience of our customers and partners, and improve our services to them.

As a key part of the Customer Data and Insights Team, this new position is a key enabler of enhancing our granular understanding how we are performing against customer targets.

- translate complex data into clear, meaningful, and actionable insights to assist business decision-making.

  • Take data and information and make it tell a clear story for a variety of audiences, utilising your data visualisation skills
  • Support critical reporting activities throughout the year including statutory reporting requirements.

Your Skills and Experience:

You have strong demonstrated experience with customer data and reporting.

We want you to showcase your savvy Power BI Dashboard skills (or other formats) that shows creative and visually engaging data.


You have a proven ability to interpret and present findings from data in an engaging manner using storytelling and visualisation to convey meaning and insight.


You have a reputation for establishing and maintaining collaborative working relationships with internal and external stakeholders and the ability to interface with all levels of the business to establish trust and gather required data and information.

You will be a highly dynamic worker, flexible and an agile thinker, and an engaging communicator.

Your highly-developed communication and stakeholder engagement skills will be utilised as you navigate complex data, present insights and manage the expectations, demands and priorities of the role.


A qualification in Analytics or Business Analysis is required and you will have advanced Power BI and SQL expertise, as well as experience in using Survey Data.

Experience in Microsoft Dynamics and using Qualtrics will be beneficial and looked upon favourably.

For more information, please see the attached

Position Description:
Position_Description_-The starting salary for this role starts at a EA Level 7 $105, % Superannuation + Wellbeing Allowance

Culture at Melbourne Water:

We take enormous pride in cultivating a culture that holistically benefits our team and the wider Melbourne community. The pillars of our culture are based on Flexibility, Impact, Growth & Development, and People.

  • We are committed to flexible working in a variety of manners including hybrid work, varied start/finish times, purchased leave, part time work, and 9 day fortnights. We understand that Melbourne Water and our customers are benefitted by enabling balance in work and life.
  • Make an impact as part of a passionate team that raises the standard in delivering on Customer Satisfaction and which ccontributes to enhancing life and liveability in Melbourne.
  • We relish learning and challenging the status quo for continuous growth. Perpetual and varied opportunities for learning and development are offered in a variety of manners from formal development programs, digital learning content and lunch & learns; to visiting our sites and getting to see our initiatives and projects first hand.
  • People are the foundation for all that we do. Our people are warm, welcoming, and inclusive.

How to apply:

Closing date:
Sunday 19 February at 11:55pm AEST

Advertised:

10 Feb 2023 AUS Eastern Daylight Time

Closing:

19 Feb :55 PM AUS Eastern Daylight Time

  • Customer Reporting Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Crown Melbourne Full time

    Job Number: MEL15283)Customer Reporting AnalystCrown Melbourne - Full-TimeThis is your chance to join one of Australia's largest integrated luxury hotel, dining, and entertainment resorts Crown is on a journey to transform the way we operate and uplift our company culture, which makes right now an incredibly exciting time to be part of a team that is truly...

  • Reporting Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Frazer Tremble Executive Full time

    Reporting Analyst Position Working with PowerBI, Power Query, Tableau and Azure Experience in a similar sector such as FMCG, Retail or Logistics is requiredBuild and maintain reports for an international manufacturing company while enhancing the impact and integrity of reporting across the APAC region.Work with a range of modern reporting tools such as Power...

  • Reporting Analyst

    2 weeks ago

    Melbourne, Victoria, Australia ENGIE Group Full time

    New Opportunity: Reporting Analyst - Financial Planning & Analysis TeamThis role involves producing financial and business intelligence, identifying data patterns, and driving continuous improvement activities in ENGIE ANZ finance reporting tools and processes.Role Details:Position: Reporting AnalystDuration: Fixed-Term Contract (12 Months)Reporting to:...

  • Reporting Analyst

    2 weeks ago

    Melbourne, Victoria, Australia TAL Full time

    Company DescriptionWelcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence...

  • Reporting Analyst

    2 weeks ago

    Melbourne, Victoria, Australia UGL Limited Full time

    We believe success and value are driven by real teams where everyone has a role to play.About the role:With a significant pipeline of opportunities identified across the Transport and Technology sectors, UGL are seeking to appoint an experienced Reporting Analyst to support the Project Controls Manager, ensuring the timely management of project reportable...

  • Reporting Analyst

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Transurban Full time

    Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.About the roleWe're seeking a Reporting Analyst to focus on...

  • Improvement and Reporting Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Whitehorse City Council Full time

    Whitehorse City Council is on a mission to enhance our community's life through outstanding customer service. We're looking for an Improvement and Reporting Analyst who thrives on using data-driven insights to foster service improvements and support business initiatives aimed at elevating our customer experience. If you're passionate about making a...

  • Marketing Reporting Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Betfair Full time

    Are you looking for the next big step in your Marketing Analytics career? Something that's equally as fresh as it is exciting? Somewhere you can see your contributions come to life? We may have the answer you have been looking for.We are now on the lookout for a Marketing Reporting Analyst to join our progressive Marketing TeamThis awesome role is...

  • Marketing Reporting Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Betfair Full time

    Are you looking for the next big step in your Marketing Analytics career? Something that's equally as fresh as it is exciting? Somewhere you can see your contributions come to life? We may have the answer you have been looking for.We are now on the lookout for a Marketing Reporting Analyst to join our progressive Marketing TeamThis awesome role is...

  • Reporting Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Roy Morgan Research Full time

    About Roy MorganRoy Morgan is Australia's most well-known and trusted market and social research company. Over the last 80 years, we have built a reputation for providing accurate, meaningful, insightful information to help our clients make better, more informed decisions. We work with leading organisations in the public and private sphere, successfully...

  • Reconciliation and Reporting Analyst

    2 weeks ago

    Melbourne, Victoria, Australia AGL Energy Full time

    Powering Australian Life.At AGL, we believe energy makes life better. That's why we're passionate about powering the way Australians live, work and move.Like you, we believe that the world is going through extraordinary challenges. We don't shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and...

  • Reporting Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Wesfarmers OneDigital Full time

    The purpose of Customer Insights and Reporting team is to support the entire OnePass business by enabling more sophisticated uses of data across OnePass and our partnering Divisions. This team is responsible for establishing a self-service reporting capability within the business, for designing, building and maintaining reports to support management and...

  • Statutory Reporting Analyst

    2 weeks ago

    Melbourne, Victoria, Australia The Royal Melbourne Hospital Full time

    Reference Number Position Title- Statutory Reporting Analyst- Location- The Royal Melbourne Hospital - City Campus, Parkville- Award- Health Professionals [1]- Advertisement textStatutory Reporting AnalystThe Royal Melbourne Hospital- Join an award winning health care service within the Parkville Precinct:Support RMH to capture clinical activity...

  • Strategy & Reporting Analyst

    2 weeks ago

    Melbourne, Victoria, Australia AGL Energy Full time

    Powering Australian Life.At AGL, we believe energy makes life better. That's why we're passionate about powering the way Australians live, work and move.Like you, we believe that the world is going through extraordinary challenges. We don't shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and...

  • Analyst, Performance Reporting

    2 weeks ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeLocation: NSW- Sydney CBD, VIC- Melbourne CBD- Exciting opportunity to develop your analysis skills:Integral role in the overall performance of NAB's Customer Contact Centres:- Permanent full time opportunityAbout the roleReporting to the senior analyst of performance management, this team plays an integral role in the overall...

  • Emr Report Analyst

    2 weeks ago

    Melbourne, Victoria, Australia The Royal Melbourne Hospital Full time

    Reference Number Position Title- EMR Report Analyst- Location- The Royal Melbourne Hospital - RMH Elizabeth Street- Award- Admin Officers [10]- Advertisement textEMR Report Analyst- Work collaboratively with the Health Intelligence Team, EMR team (RMH & central) and key stakeholders to understand reporting needs and deliver solutions using tools within...

  • Remuneration & Reporting Analyst

    2 weeks ago

    Melbourne, Victoria, Australia RACV Full time

    Melbourne, Victoria | RACV Head Office:New Opportunity | Permanent Full Time:- Competitive Salary | Discount on RACV ProductsGreat things start hereJoin our team of business professionals doing meaningful work in an organisation that's ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With...

  • Reporting Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Maddocks Full time

    About usWe are a modern Australian law firm with a leading reputation. We focus on exceptional service, operational excellence and being at the forefront of employee experience. We work closely with Australian and international businesses, organisations and governments.About the roleWe have an exciting opportunity for a Reporting Analyst to join our Finance...

  • Data & Reporting Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Hostplus Full time

    Data & Reporting AnalystHow will you make an impact?Are you driven by the desire to create a positive difference in the lives of our members?In this role, you will play a significant role in providing our stakeholders with high quality data analysis and reporting to empower and guide strategic business decisions, ultimately fostering better retirement...

  • Data & Reporting Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Hostplus Full time

    How will you make an impact?Do you have a strong desire to make a positive difference in the lives of our members?The Opportunity:The role of Data and Reporting Analyst is crucial in providing stakeholders with top-notch data analysis and reporting to guide strategic business decisions, ultimately leading to better retirement outcomes for everyday...