Chapter Lead

1 week ago

Melbourne, Victoria, Australia ANZ Banking Group Full time
About the role

At ANZ our purpose is to shape a world where people and communities thrive.

We're making this happen by improving our customers' financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.

Responsible for building world class capability for the Technology Product Owner area, developing chapter members, improving the way we work at ANZ and the way we interact with our vendor partners and be a key member of the tribe leadership team, contributing to the accomplishment of the Tribe's mission


In this role you'll be a promoter and ambassador of the new culture and ways of working as well as operationalising the running of our technology "run shop".

As a Chapter Lead, you will bring domain knowledge or deep expertise on a specific topic and develop this expertise and T-shaped capability in your chapter members.

Along with Product Owners and coaches, Chapter Leads care for and nurture the growth of their chapter members to ensure they are inspired by a sense of purpose and are continually building their mastery and autonomy.


Role Location: 833 Collins Street, Docklands VIC

Role Type:
Permanent Full-Time

What will your day look like

Chapter Leads are responsible for building world class capability for the Chapter area, developing squad members in the Chapter, improving the way we work at ANZ and, as a Squad member, contributing to the accomplishment of the Squad's/Tribe's mission

Counsel & Guidance - Providing advice, recommendations and thought leadership, based on expertise and experience, to address needs
Team Building - Helping to foster a healthy working culture.

Enabling and facilitating a safe and supportive work or team environment, where our people are inspired and motivated to grow, thrive and deliver value.

Strategy Development - Creating a purpose, mission and/or plan to achieve long term goals and objectives.

This might include strategy relating to:
customers, workforce, segments, brand etc
Own the standards within your area of expertise and ensure alignment with other Chapter Leads across Tribes
Share insights and knowledge of own expertise with Chapter members and other Chapters
Seek expertise and insights from others to grow own thinking and capability.
Create a vision for the expertise of the Chapter and monitors and drives capability development towards this
What will you bring?


We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work.

Some of the skills we are looking for are below, but don't worry if you don't have all of these as learning on the job is the way we work.

But back to some of the skills

  • Deep expertise in running technology with regards to asset/service health, risk and delivery management, vulnerability and security management combined with broad capability and a proven ability to innovate and adapt to the latest developments
Exceptional interpersonal skills, including the ability to inspire, mentor, coach and develop others
Ability to quickly grasp new content and the ability to translate this to your Chapter
Proven analytical skills and data-driven decision maker
Ability to ask for and give feedback
Strong drive to keep up to date and continuously develop and broaden your expertise
Ability to impart knowledge to others generously and constructively
So, why join us?


This is an exciting time to be a leader within one of Australia's biggest banks as we take advantage of the rapid change and disruption of traditional banking business models.


Our culture is critical to making this happen so that we can adapt, evolve, and to flourish over the long term.

That's why ask our people to focus on three key things:
Creating Opportunities, Delivering What matters and Succeeding Together.


We support our leaders with tools, tips and online coaching so that they can help their teams focus on these things too, helping them to grow and succeed in their roles.

Job Posting End Date

25 January, 11.59pm, (Melbourne Australia)

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