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IT Support Analyst

3 months ago

Sydney, New South Wales, Australia Salt Recruitment Full time

IT Support Analyst

  • Permanent opportunity
  • Hybrid work model
  • Attractive remuneration


You will report to the IT Service Deliver Manager, based in the UK, and work alongside IT colleagues in Europe and the USA to provide support for Infrastructure, Systems & Services teams.

As an IT Support Analyst, you will be responsible for 1st and 2nd support to global colleagues

Responsibilities:

  • Provide indepth technical support for infrastructure and user hardware, remote access, MS Office, MS 365 and manufacturing & production systems to the global teams
  • Gather vital information about issues and requests to log, assign and progress tickets, in line with our defined SLAs.
  • Manage the resolution of tickets, providing regular updates to our colleagues to manage expectation and tracking progress.
  • Identify, implement, document and communicate workarounds or resolutions to known errors.
  • Responsible for asset management recording covering new asset recording, updates, relocation and maintaining stock control.
  • Responsible for the asset disposal process in the region, ensuring environmental disposal and certified destruction of data, in line with requirements for our cyber security accreditations.
  • Responsible for creating and distributing communications for Major Incidents and planned maintenance to the IT Team and the rest of the organisation.
  • Ensure company's infrastructure is secure from internal and external threats and that these systems are proactively managed & compliant to enable the company to keep Cyber Security certifications.
  • Play a role in IT projects and take the lead in small projects, in line with the documented project lifecycle. Such projects would include but not limited to Implementation of IT systems & Services for new offices / manufacturing facilities, Managing the relocation of existing IT infrastructure to new premises, implementation of new or the upgrading of existing IT Infrastructure, Systems and Services across the Group.
  • Work as part of a team to complete software upgrades and user hardware refreshes, ensuring our build processes and procedures are followed and continuously improved.

Requirements:

  • 24 years proven technical experience of MS 365, MS Windows, MS Office, Active Directory, Skype for Business, MS Teams and print management.
  • Strong customer service skills
  • Good communicator who builds trust with colleagues and business partners
  • Logging and management of Service Desk tickets through an ITSM platform
Salt is acting as an Employment Agency in relation to this vacancy.

Job Information:

  • Job Reference: JO
  • Salary: AU$ AU$ per annum
  • Salary per: annum
  • Job Duration:
Job Start Date: 1/12/2023

  • Job Industries: Technology
  • Job Locations: Sydney
  • Job Types: Permanent