Technology Officer

2 weeks ago

Caloundra, Australia Swtest Full time
Seeking a customer focused and self-motivated Technology Officers to work permanently within our Sunshine Coast Digital Partnership Team.

You will work across different locations on the Sunshine Coast, to provide support across different technical domains such as – End User Computing, Servers and Network and Unified Communications.


The role:

As the Technology Officer you will undertake a range of IT duties working within procedures to provide timely level 2 technical support both remote and on-site, incident management and request fulfilment.


The technical domains include:

End User Computing Servers Networks and Unified Communications The definitions of these domains can be found within the role description attached to this advertisement.

Configure/install/monitor/support/manage the ICT environments by applying sound technical expertise.

Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.

Provide excellent customer service by applying effective organisational and communication skills.
Assist in meeting enterprise service levels by applying e Health incident management processes.

Are you right for this role?The ideal Technology Officer will demonstrate their ability to deliver high quality support to clients while at the same time manage their own workload, they will prioritise work tasks and be able to identify and resolve ICT related work problems within defined service level agreements.

An important part of this role is to develop good working relationships and to enhance provision of quality client service within a team environment.

To do so the ideal candidates will demonstrate well developed interpersonal and communication skills which facilitate this.
Demonstrated experience or the ability to quickly learn Service Now and ITIL Service Management processes will be well regarded.

In return, you will be supported by a skilled and professional team headed up by a highly motivated leadership team.

About e

Health Queensland:
e Health Queensland is one of the largest Information Communication Technology operations in the state.

It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

Benefits of working with e

Health Queensland:

By joining e Health Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including: Competitive salary + generous superannuation and leave loading Flexible working arrangements Career training and development To apply for this exciting opportunity, submit your resume and a one-page cover letter online today.

Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

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