Agile Business Analyst

Are you ready to grow your career in Insurance?

Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs

As a Business Analyst within our strategic delivery function, you will play a pivotal role in translating our business objectives into delivery solutions to help drive outcomes that are core to our strategic ambition. This position sits within the business function, requiring a strong understanding of business processes and objectives, while operating comfortably within a technology-driven environment. You will collaborate closely with stakeholders across various departments to analyse, define and document business requirements, translate needs into delivery solutions and support execution.

So, what's the job?

Requirement Gathering and Analysis:

• You'll engage with business stakeholders to extract, analyse, and document business requirements for allocated projects.
• You'll conduct thorough requirement workshops and interviews to understand business processes, pain points, and objectives.
• You'll translate business needs into clear and comprehensive requirements documentation, including use cases, user stories, and process flows.

Project Support:

• You'll partner with cross-functional teams to ensure alignment between business requirements and solutions.
• You'll act as a liaison between business stakeholders and delivery teams throughout the project lifecycle.
• You'll drive outcomes by actively participating in project planning, sprint reviews, and retrospectives when required to ensure timely delivery of solutions.

Data Analysis and Reporting:

• You'll analyse data to identify trends, patterns, and insights that inform business decision-making and strategy.
• You'll develop reports and dashboards to communicate key performance indicators (KPIs) and metrics to stakeholders.
• You'll proactively identify areas for process improvement and optimization within the business.
• You'll drive outcomes by championing continuous improvement initiatives and leading cross-functional teams to implement changes effectively.

And what are we looking for?

• You'll have proven experience as a Business Analyst, preferably within the insurance or financial services industry.
• You'll be comfortable operating within a technology-driven environment, with mature knowledge of software development methodologies (e.g., Agile, Scrum).
• You'll have a strong understanding of business processes, operations, and objectives.
• You'll possess excellent analytical and problem-solving skills, with the ability to translate business needs into actionable requirements.
• You'll have effective communication and interpersonal skills, with the ability to build rapport and collaborate with stakeholders at all levels, including external partners as required.
• You'll be proficient in data analysis tools and techniques, with experience in SQL, Excel, or similar tools.
• You'll have certification in Business Analysis (e.g., CBAP) or Project Management (e.g., PMP) as a plus.

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you're sick), volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel start planning for your next trip today

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let's go great places together

#LI-Hybrid

Your application will include the following questions:

Are you legally entitled to work in this country? If you have a visa, please provide the name of your visa and expiry date.

What are your base salary expectations?

What is the notice period for your current employment?

Are you able to commit to a hybrid working model? This is 3 days/week in the office, 2 days/week working from home (or pro-rata for part time or condensed working week arrangements).

Have you, or a close relative, served (in the past or presently) as a government or public official? If YES, please provide details on the government position(s) held by you, or a close relative, and any post-employment restrictions of which you are aware. If NO, please type "no" or "n/a"

Do you work or have you worked previously for the Cover-More Group?

Cover-More is a global specialist and integrated travel insurance and medical assistance provider. We are the leading provider of travel insurance in Australia and we are in 13 other countries including the UK, New Zealand, China, India and the USA where we own Travelex Insurance Services.

Cover-More is part of Zurich Insurance Group and one of the top three travel insurance providers in the world—however, we aspire to be the number one.

Our distribution is diversified across retail travel, aviation, financial institutions and direct. In 2017, we became the official travel insurance partner of Arsenal Football Club and, in Australia, a major partner of the Gold Coast SUNS AFL club.

Cover-More is different and being different means we have something unique to offer the world. That difference comes from deep within our group—from the diversity of our people and their ideas that inspires the innovation that runs through what we do.

To find out more, follow us on Twitter: @CoverMore, like us on Facebook: Cover-More Travel Insurance, find us on LinkedIn @Cover-More Group, subscribe on YouTube: Cover-More Travel Insurance, follow us on Instagram: covermore or visit our Australian website:

Cover-More is a global specialist and integrated travel insurance and medical assistance provider. We are the leading provider of travel insurance in Australia and we are in 13 other countries including the UK, New Zealand, China, India and the USA where we own Travelex Insurance Services.

Cover-More is part of Zurich Insurance Group and one of the top three travel insurance providers in the world—however, we aspire to be the number one.

Our distribution is diversified across retail travel, aviation, financial institutions and direct. In 2017, we became the official travel insurance partner of Arsenal Football Club and, in Australia, a major partner of the Gold Coast SUNS AFL club.

Cover-More is different and being different means we have something unique to offer the world. That difference comes from deep within our group—from the diversity of our people and their ideas that inspires the innovation that runs through what we do.

To find out more, follow us on Twitter: @CoverMore, like us on Facebook: Cover-More Travel Insurance, find us on LinkedIn @Cover-More Group, subscribe on YouTube: Cover-More Travel Insurance, follow us on Instagram: covermore or visit our Australian website:

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What can I earn as an Agile Business Analyst