Service Delivery Lead

2 weeks ago

Richmond, Australia ED - Group Support Functions Full time

About Us
Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses.

With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.


United behind a common purpose of 'Creating a more sociable future together', we are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy's, BWS and ALH Hotels.


Endeavour Group has separated from Woolworths during the calendar year 2021 and is well-positioned as an ASX Top 50 Company.

Join the team at an exciting time in their evolution

Talent Service Delivery Lead | Part time

  • Sydney, Melbourne, Brisbane you choose, we offer true flexibility
  • Part time 3 days per week job share but lets talk, we are flexible
  • Be part of a fun, collaborative and passionate team

About the Role

Reporting to the Service Delivery Manager your key responsibilities include:

  • Responsible for delivering and presenting through story telling meaningful insights and dashboards to support the Talent team, People and business to develop a clear view of Talent measures of success to enable us to continuously improve
  • Establishing and building strong value creation partnerships with external & internal partners by building rhythms and ways of working playbooks for continuous improvement
  • Build strong planning foundations including capacity planning, training and building capability for the Talent Team and facilitating including onboarding or new team members using agile methodologies to align team to business trimester & strategic cycles developing measures of success
  • Supporting the budgeting process and maintaining invoicing and budgeting requirements
  • Responsible for leading and advocating with our leaders to build and implement diversity and inclusion plans and partnerships

What You'll Need to Succeed:

  • A data driven, flexible leader who is able to drive results and outcomes in an ambiguous, fast paced environment
  • Must be comfortable challenging the norm and accepted thinking to improve effectiveness.
  • Resultsoriented and demonstrates a high level of ownership and accountability in delivering outcomes.
  • A strong collaborative leadership style with ability to gain and hold the trust of senior level executives and management.
  • Able to articulate ideas and think laterally to overcome obstacles and solve problems.
  • Prior experience in managing external recruitment vendors to deliver work packages.
  • Proven experience in project management, experience in Talent, Strategic Workforce Planning and/or Talent Acquisition
  • Ability to be both strategic and practical
  • Facilitation of planning cycles and team programmatic plans
  • Analytical and able to interpret data and gain insight and present insights through storytelling
  • Passion for Culture and People and Talent
We are focused on inclusion and diversity as Ways of Working. If you meet a number of the requirements (and not all), we encourage you to apply.

The Perks

  • Everyday Rewards Card which gives you access to exclusive employee discounts across Woolworths, BIG W and Endeavour Group brands (BWS, Dan Murphy's, etc) including discounts at our ALH venues
  • Flexible working arrangements are encouraged and our norm
  • An attractive remuneration package + performance based bonus
  • Headspace days no meetings company wide
  • Training and development we pride ourselves in helping you realise your potential and give you the opportunity to be innovative
  • An exciting career as our business grows, so do the opportunities for our people

Grow with Endeavour Group


Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy's, ALH Hotels and Pinnacle Drinks.

We are focused on growing and transforming our businesses to meet the changing needs of customers and we're driven by a culture that puts our customers and team first.

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation.

At Endeavour Group we value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.


We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future - for our customers and for each other.

We'd love to hear from You

EDG #EGL #Li

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

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