Youth Guide

1 week ago

Browns Plains, Queensland, Australia Yourtown Full time

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

yourtown helps children and young people realise they have the ability to tackle whatever life throws at them. We help them to believe in their unique strengths, tenacity and self-determination. We recognise the courage and determination of children and young people when they reach out to yourtown for support.

Realise your potential at yourtown.

your opportunity

We have an exciting opportunity for an energetic, youthful, and dynamic Youth Guide to join our Browns Plains Transition to Work team to curate a positive and welcoming experience for anyone who walks through our doors As the first point of engagement, you will be required to provide a high level of customer service to greet our young clients and their families, and seamlessly direct them to relevant expert team members for further assistance.

Your key day to day tasks will include:

  • Be the heart and face of yourtown and warmly greet all staff, members, and visitors to our site
  • Provide relevant information and support regarding, transport, amenities, and areas of interest around the site
  • Proactively find opportunities to provide positive and friendly service to staff and clients
  • Provide administration and office support to the wider team and organise office supplies and catering as required

This is a full-time (Monday – Friday) position position located in Browns Plains

what we are looking for

You believe that optimism is infectious, and that with energy & dedication – anything is possible. You strive to do things well and take pride in your work. You embrace fresh ideas and ways of working, and never rest in growing, learning, and leaning into the 'new'.

You will be:

  • a natural problem solver and can connect with young people
  • someone who enjoys being busy and are proactive
  • have well-developed written and verbal communication skills including the ability to engage and deliver information to clients and team members
  • a friendly and self-aware team player with the ability to build strong relationships
  • tech savvy and enjoy learning

If you are looking for an opportunity to jump start your career in customer service then this is the role for you

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

  • salary sacrifice options to increase your take home pay
  • Monthly RDO's
  • opportunities for internal and external professional development
  • free access to LinkedIn Learning including over 16,000 learning modules
  • a genuine focus on employee health and wellbeing
  • yourWellness program includes free access to Calm & Centr Apps
  • access to free and confidential counselling sessions for you and members of your immediate family
  • access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
  • an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

how to apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

To apply, and for a full Position Description please visit:

If you have any questions regarding the role, please contact Marnie Elliot on

Applications will be reviewed as they are received so apply ASAP

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

"In our team we value diversity, inclusivity and people who want to make a difference"

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