IT Service Management Specialist

1 week ago

Sydney, New South Wales, Australia Toll Transport Pty Ltd Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

The Opportunity:

Are you passionate about driving excellence in IT service delivery? Do you thrive in an environment where you can make a significant impact through data-driven insights and continuous improvement initiatives? If so, we have the perfect opportunity for you.

We're hiring a SIAM Governance Specialist to join us at Toll Group This is a full-time role based in Sydney Olympic Park with hybrid working flexibility. This is a brand new role in our organisation, which means you'll have the chance to shape and mold your role, making it uniquely yours. If you're ready to make an impact and drive change, apply now and become a part of Toll Technology

A Day in the Life of a SIAM Governance Specialist at Toll Group:

  • Lead the design and validation of performance measures reporting, ensuring accuracy and driving insights that shape our strategic direction.
  • Take ownership of tracking Toll service metrics, spearheading continuous improvement efforts that elevate our standards of excellence.
  • Collaborate closely with Value Stream Leads to enhance visibility into performance tracking for both IT and Toll Business Units, fostering a culture of accountability and achievement.
  • Forge dynamic partnerships with Service Partners to enable comprehensive governance reporting, empowering our teams to make data-driven decisions at every level.
  • Foster collaborative and productive relationships with Service Providers, leveraging their expertise to enhance service delivery and drive innovation.
  • Utilize cutting-edge tools and techniques to extract and analyze data, providing actionable insights and recommendations that propel our organization forward.

What You'll Need to Succeed:

  • Excellent stakeholder management skills, with the ability to engage effectively with senior stakeholders and build relationships
  • Demonstrated experience within a similar role.
  • Data-driven approach with an analytical mindset
  • Strong initiative, motivation, and organizational skills
  • Ability to prioritize tasks and work independently under strict deadlines

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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