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Casual Library IT Officer
1 week ago
About This Opportunity
As a Casual Library IT Officer, you'll provide expert support to clients on both personal devices and UQ systems. You'll collaborate across Library services, contribute to service improvements and projects, and liaise with other university departments like ITS, ITaLI, and Student Services.
Duties and responsibilities include, but are not limited to:
Provide expert support to students with UQ systems and personal devices, resolving technical issues, developing digital skills, and collaborating with internal teams to find optimal solutions. Analyse complex technology scenarios, troubleshoot problems, and offer effective solutions (in person, remotely, or by referral) to meet client needs. This includes creating and maintaining documentation, identifying process improvements, and supporting staff training initiatives. Advise on technology implementation, collaborate on IT projects, and maintain up-to-date technical knowledge to diagnose, advise, and recommend best practices for UQ systems and software. Effectively manage enquiries, maintain accurate records, and actively participate in team activities while fostering a strong collaborative environment.Please note:
About You
Hold a bachelor's degree with a strong computing focus (or equivalent experience/training). Possess significant experience supporting various operating systems (Windows, Unix/Linux, Macintosh, mobile). Demonstrate excellent interpersonal and communication skills, collaborating effectively with colleagues across the university. Exhibit strong problem-solving skills for complex issues, utilizing an organized and detail-oriented approach. Possess a proven ability to deliver exceptional customer service in an IT environment, maintaining composure under pressure. Demonstrate the ability to work independently, collaboratively, and manage projects effectively, including self-motivation, prioritization, and workload management skills. Progress towards an industry qualification program in hardware, network, or operating systems management Experience in the university or tertiary education sector.You must have unrestricted work rights in Australia for the duration of this appointment and may be required to complete background checks including, criminal history and education checks.
Want to Apply?
All applicants must upload the following documents in order for your application to be considered:
Cover letter addressing the 'About You' section. ResumeFor more information about this opportunity, please contact Kofi at . For application queries, please contact stating the job reference number in the subject line.
If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.
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