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Member Services Representative
2 weeks ago
- Hybrid Working 2 days home & 3 days Office
This company has a welcoming and supportive office culture, with the Membership team also being positive and committed to ensuring everyone is feeling supported in their day to day role.
This role would suit someone who has a learning mindset, and isn't affraid to roll up their sleeves and help where needed.
The role is permanent full-time, working 3 days in the Melbourne CBD from an office with a friendly welcoming culture and amazing views of the city.
The Role
- Liaise with current and prospective members, answering enquiries they have about their membership.
- Provide highquality service to members in every interaction, whether on the phone or in written correspondence.
- Team player within a committed and positive team.
About you
- 2 Years of Customer Service experience.
- Experience working within a Call Centre desired, not essential.
- Strong communication skills, both written and verbal.
- Able to selfresource and motivated to learn.
- Understand Medical terminology desired, not essential.
Benefits
- Hybrid flexibility 3 Office/2 WFH
- Welcoming and supportive office culture
- EOM Social gatherings, Mental Health Day & Volunteer Day
- Retail discounts
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