Novated and Salary Packaging Education Manager

2 weeks ago

Brisbane, Queensland, Australia FleetPartners Full time

· ASX 300 listed financial services organisation

· Flexible & hybrid working arrangements

· Brisbane location

Do you want to:

· work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?

· understand the strategic direction of your organisation and how your effort contributes to success?

· work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?

· work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?

· be recognised and rewarded for your performance?

· work for an organisation where 'C-A-R-E' are their values?

· have career opportunities, a voice that's heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Who we're looking for:

The Education Manager – Novated and Salary Packaging is responsible for ensuring the efficient and quality execution of Novated Leasing and Salary Packaging Education and Awareness for key clients. This role plays a pivotal role in building the brand across our valued partners and ensuring lead opportunities for Novated Leasing and Salary Packaging are maximized.

The role is responsible for supporting the Relationship Management team in enhancing opportunities through key relationships and making themselves available for onsite and digital information sessions. The role requires a combination of onsite presence, either through sessions booked in conjunction with the Relationship Manager or directly with the Employer following advice from the relevant RM.

Key focus is on supporting the business in growing the number of Novated Leases and Salary Packages across the FleetPartners Client portfolio.

A key priority and focus in this role is supporting the Relationship Manager for the Queensland Government Arrangement and increasing our market share on the panel through the uptake of Novated Leases.

What you'll be doing:

Key Responsibilities:

1. Client Engagement and Relationship Management:

  • Actively engage with Relationship Managers and Team members
  • Build and maintain strong relationships with key client stakeholders
  • Identify clients' need and requirements and propose suitable solutions
  • Ensure client and customer satisfaction through excellent service delivery

2. Education and Awareness:

  • Build an education and activation plan aligned with specific client engagement strategy
  • Provide information to employees on the possible benefits of Novated Leasing and Salary packaging
  • Conduct a combination of physical onsite and digital information sessions and presentations, either in conjunction with the Relationship Manager or directly with the client following advice from the relevant RM.

3. Sales and Lead Generation

  • Increase Leads and Sales for Novated Leasing and Salary Packaging
  • Meet sales / revenue targets and KPIs set by the organisation
  • Upsell and cross-sell products to maximise revenue opportunities
  • Increase leads and sales specifically for Queensland Government Arrangement

4. Brand Awareness

  • Increase brand awareness for the FleetPartners Group across clients through effective communication and engagement strategies

5. Product Knowledge

  • Maintain a deep knowledge of company products and services to provide accurate and factual information to clients and customers

6. Issue Resolution and Complaint Management

  • Resolve complaint and issues efficiently and in a timely manner in collaboration with the relevant RM and Customer Experience (CX) Team

7. Client / Portfolio Management:

  • Manage an assigned client portfolio to ensure effective and strategic client management

Customer Engagement

  • Actively engage with Relationship Management Team members that are key to your Client Portfolio
  • Build Education sessions activity plan aligned to specific Client Engagement Strategy
  • Understand customer needs and develop plans to address them
  • Increase leads and sales for Novated Leasing and Salary Packaging
  • Increase brand awareness of Eclipx across Clients
  • Provide information to Employees on the possible benefits of Salary Packaging and Novated Leasing
  • Maintaining a deep knowledge of company products and services
  • Building and maintaining strong relationships with prospective and existing clients
  • Identifying clients' needs and requirements and proposing suitable solutions.
  • Providing employees with comprehensive information consultations and guiding their decision-making process
  • Upselling and cross-selling products Employees
  • Resolving complaints and issues efficiently and in a timely manner with CX Team
  • Meeting sales/revenue targets
  • Ensuring client and Employee satisfaction
  • Manage an assigned client portfolio

Requirements

  • Degree in management, marketing, communication, or a similar field.
  • Experience in sales or customer service is preferred
  • Strong relationship management skills with the ability to build and maintain strong client and business relationships
  • Proficiency in Microsoft Office and CRM software.
  • Aptitude for fostering positive relationships
  • Teamwork and leadership skills
  • Customer-oriented mindset
  • Excellent communication and presentation skills.
  • Good conflict resolution and problem-solving skills.
  • Ability to understand and address client needs effectively
  • Proven experience in a similar role within the financial services industry, preferably with exposure to Novated Leasing and Salary Packaging
  • Ability to work both independently and as part of a team
  • Demonstrated ability to manage multiple tasks and project simultaneously
  • Results-drive with a strong focus on achieving sales targets and KPIs
  • Self-Motivated in setting up an activity schedule and engaging with Clients to create access to their Employees.

Benefits

  • 7 additional days of annual leave per year.
  • 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
  • a 'Dress for your Day' policy.
  • flexible and hybrid working arrangements.
  • Rewards programme, including a range of discounts from a variety of retailers
  • an extensive range of other employee benefits.

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