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Senior Application Support Analyst
1 week ago
The Role:
The Senior Application Support Analyst will work as a member of the ICT Applications Team and works closely with the members of the Infrastructure Support team, this includes;
Provide expert-level support for a wide range of business applications, including troubleshooting, problem resolution, and root cause analysis. Ensure timely resolution of incidents and service requests according to defined SLAs.Possess in-depth knowledge of supported applications, their underlying technologies, and integration points. Stay up-to-date with the latest trends and best practices in application support and related technologies.Manage and prioritize incidents using established ITIL processes. Investigate and diagnose issues, escalating complex problems to appropriate teams when necessary. Coordinate with stakeholders to communicate incident status and resolution updates.We are excited about you because you have:
A degree level qualification and post graduate qualification.Minimum 5+ years of proven experience in application support or related roles, with a focus on enterprise-level applicationsStrong technical skills in troubleshooting, problem-solving, and incident management.In-depth knowledge of various operating systems, databases, programming languages, and web technologies.Azure & AWS Cloud experienceITIL Certified (desirable)We can offer you:
Attractive work-life balance and flexible work optionsFree onsite parking for most campusesProfessional development programsFitness Passport Program with exclusive access for you and your family to 230+ locations Australia wideCounselling support (EAP) and Health & Wellbeing initiatives throughout the yearMeaningful work that drives positive social impactThe opportunity to build a career in a world leading vocational education and training sector, with diverse and emerging career opportunities across Australia.Things we will require from you:
Relevant compliance documents including Working with Children Clearance (WWCC), current police check, certified right to work documentationCertified vocational qualifications and certified transcripts (as listed in resume and relevant to the position)-
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