Senior Application Support Analyst

2 weeks ago


Broadmeadows, Victoria, Australia Bendigo Kangan Institute Full time

Location: Broadmeadows

Role Type: Fulltime, ongoing

About our Organization:

Join the team at Bendigo Kangan Institute, a leading TAFE provider in Victoria. We pride ourselves on our modern training centers offering diverse courses in various fields. We foster a customer-centric culture, collaborate effectively, and strive to excel in a positive and supportive environment. If you are dedicated to customer satisfaction, enjoy being part of an inclusive team, please review the detailed position description to immerse yourself in our values and mission.

We are committed to creating a workforce that mirrors the vibrant and diverse communities in which we operate. We embrace individuals from all backgrounds, including First Nations people, individuals of different genders, ages, cultures, religions, abilities, sexual orientations, and family structures. Our organizational culture values diversity, prioritizes well-being, and promotes inclusivity to ensure the success and happiness of our team.

About The Role:

  • Offer expert-level support for various business applications, resolving issues promptly and conducting root cause analysis.
  • Possess extensive knowledge of supported applications, technologies, and integration points, staying informed about the latest industry trends and best practices.
  • Effectively manage and prioritize incidents following established ITIL procedures. Collaborate with stakeholders to communicate incident status and updates.

We are looking for someone who:

  • Holds a degree and post-graduate qualifications.
  • Has a minimum of 5 years of experience in application support or related roles, with a focus on enterprise-level applications.
  • Demonstrates strong technical skills in troubleshooting, problem-solving, and incident management.
  • Possesses in-depth knowledge of operating systems, databases, programming languages, and web technologies.
  • Has experience with Azure & AWS Cloud platforms.
  • Preferably ITIL Certified.

What we offer:

  • Work-life balance and flexible work arrangements.
  • Free onsite parking at most campuses.
  • Professional development opportunities.
  • Access to Fitness Passport Program for you and your family.
  • Support programs for counseling, health & well-being.
  • Fulfilling work that contributes to positive social impact.
  • Potential for a rewarding career in the vocational education sector with diverse opportunities across Australia.

Requirements:

  • Valid compliance documents including WWCC, police check, and right to work certification.
  • Relevant vocational qualifications and transcripts.

If you believe you are the right fit for this role, we encourage you to apply through the provided platform.

For accessibility needs during the application process or technical issues, please refer to the contact information.

Application deadline: Sunday 16th June at 11.59pm.

Please note that applications will be reviewed continuously, and interviews may be scheduled before the closing date.

Disclaimer: Bendigo Kangan Institute reserves the right to retract this job listing at any point.



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