Technical Support Specialist

1 week ago


Parramatta, New South Wales, Australia Transport For NSW Full time

Technical Support Specialist:

  • Organisation/Entity: Transport For NSW
  • Job category: Information & Communication Technology
  • Job location: Parramatta, NSW, AU, 2150
  • Job reference number: Employment type: Fixed Term Full-Time
  • Salary range: $ $ You're agile, keen and open to meaningful work and opportunities that come your way.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.


Working as part of a team responsible for providing exceptional customer support by addressing and resolving technical issues and inquiries promptly and professionally.

This role will see you customer support, resolving complex database queries, ensuring adherence to ITIL principals, writing operational reports, maintaining technical governance, coordination of small projects and working in alignment with industry standards such as PCI-DSS, SOC2, and Essential 8

You will

  • Implement best ITIL practices
  • Coordinate small projects and initiatives, ensuring their successful implementation and completion within designated timelines and budget constraints
  • Utilise ITSM tools to track, monitor, and document support requests, incidents, and changes, ensuring accurate and uptodate records.
For more information please view a copy of the role description

You are someone who possesses strong technical knowledge: A solid understanding of various technologies, software, and systems would help you excel in the role

You possess troubleshooting skills:
Proficiency in diagnosing and resolving technical issues efficiently, utilising analytical and problem solving abilities.

Experience in handling complex database queries and troubleshooting database-related incidents alongwith familiarity with ITIL (IT Infrastructure Library) best practices and processes for effective IT service management will set you up for success.

Previous experience in providing exceptional customer support, addressing inquiries, and resolving technical issues promptly and professionally is an essential for the role.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

Applications close: 11:59 pm Wednesday 1st May 2024.

People living with disability are supported throughout the recruitment process and at work.

Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.


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