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Technical Support Specialist
1 week ago
Technical Support Specialist:
- Organisation/Entity: Transport For NSW
- Job category: Information & Communication Technology
- Job location: Parramatta, NSW, AU, 2150
- Job reference number: Employment type: Fixed Term Full-Time
- Salary range: $ $ You're agile, keen and open to meaningful work and opportunities that come your way.
Working as part of a team responsible for providing exceptional customer support by addressing and resolving technical issues and inquiries promptly and professionally.
You will
- Implement best ITIL practices
- Coordinate small projects and initiatives, ensuring their successful implementation and completion within designated timelines and budget constraints
- Utilise ITSM tools to track, monitor, and document support requests, incidents, and changes, ensuring accurate and uptodate records.
You are someone who possesses strong technical knowledge: A solid understanding of various technologies, software, and systems would help you excel in the role
You possess troubleshooting skills:
Proficiency in diagnosing and resolving technical issues efficiently, utilising analytical and problem solving abilities.
Experience in handling complex database queries and troubleshooting database-related incidents alongwith familiarity with ITIL (IT Infrastructure Library) best practices and processes for effective IT service management will set you up for success.
Previous experience in providing exceptional customer support, addressing inquiries, and resolving technical issues promptly and professionally is an essential for the role.
Who we areTransport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.
Applications close: 11:59 pm Wednesday 1st May 2024.
People living with disability are supported throughout the recruitment process and at work.
Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
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