Team Leader, Member Services

2 weeks ago


Melbourne, Victoria, Australia UniSuper Full time

17% super / 26 days leave / personal development budget and more:


  • Lead one of our dynamic and engaging Member Services teams:
- **Great Place to Work certified

About US
UniSuper is a place for people who want to make a difference in their work and the world.

As one of Australia's largest super funds you will join an inclusive team of passionate people focused on creating a great retirement outcome for our members.


You will be empowered to grow your career and contribute from day one in an organisation that supports your mental, physical, and financial wellbeing.


We offer an impressive range of benefits including:

  • 3 days over Christmas and 3 days 'Community and Culture' leave allowing you to celebrate and contribute to things that are important to you outside of work
  • The opportunity to choose between 17% and 11% superannuation
- $1,500 personal development budget

  • Exceptional parental leave

The opportunity

Within this diverse and fast paced environment this role will see you responsible for the day-to-day operations and people management of the team.

As an experienced Team Leader within superannuation, you will focus on consultant development, quality service provision, as well as maintaining a genuine care culture for our employees and members.


To be successful in this role as an exceptional leader you are focused on engaging your team to ensure they deliver the highest level of quality service and will drive to maintain a happy and collaborative work culture.


About you

We are looking for an individual who has worked in fast moving transformation environment and is comfortable working with a degree of ambiguity.

You are a passionate leader with an obsession to support, inspire and coach your team to achieve their best.

This passion for service excellence allows us to attract quality consultants who may become our UniSuper talent of the future.


In addition, you will possess:

  • Strong leadership experience within superannuation
  • Extensive experience in training, coaching, motivating and providing constructive feedback
  • Proven experience in navigating multiple systems skills
  • Facilitation experience with the ability to run meetings and workshops
  • Experience working in an everchanging environment where it is imperative to use initiative and problem solve Thorough understanding of Call Centre Fundamentals preferred, not essential
  • We're passionate about sharing knowledge with our members and our employees, therefore we believe that a balance of working from home and time in office with your colleagues is the best way to collaborate and build relationships.
We ask you to be able to commit to 60% of your time in office.

**Think Great. Create Great.

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