Team Leader Client Services

2 weeks ago

Melbourne, Victoria, Australia Pepperstone Full time
Team Leader Client Services

The Pepperstone story started in 2010. We know what it's like to trade the world's markets.

Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You'll find our 350+ team currently across 9 locations and 6 time zones.

The Role:


The Team Leader Client Services leads our Customer Experience and Onboarding team who provide exceptional customer support to our clients.


We have a proud history of providing exceptional customer service and are recognised among our competitors as being a top broker in the quality and timeliness of client support we provide.


We have a global client base, so when the sun goes down in Melbourne, our Cyprus and Chile teams take over.

Our Team Leader Client Services will need to be available to ensure communication flows across geographies and timezones.


To be considered for this role, you'll already have experience within the Forex and CFD Industry, and experience leading a diverse team of people with proven results in a customer environment.

You'll enjoy working in a fast-paced environment and be committed to ongoing learning and development.

As our Team Leader Client Services, your key responsibilities include, but may not be limited to:

  • Mentoring and leading a team to provide best practice customer experience
  • Overseeing and reporting on team performance, KPIs and level of client support
  • Conducting Quality Assurance checks for the team
  • Maintaining reporting on complaints and issues faced
  • Training new team members, including development of training materials
  • Undertaking analysis, making recommendations to elevate and enhance the customer experience function and collaborating with stakeholders to drive best practice
  • Working closely with the compliance team to ensure our processes are up to high standards
  • Working effectively with departments across the business to drive whole business improvements
  • Effectively liaising across time zones and geographies as required with key stakeholders

Key requirements for the position:

  • 35 years experience in Client Services at an organisation in a comparable industry.
  • At least 2 years of people leadership experience with demonstrated ability to coach and lead others as a role model of the organisation
  • Strong CFD trading knowledge and previous experience within the Forex and CFD Industry
  • Proficiency in the use and knowledge of MT5, MT4, CTrader, Salesforce
  • Demonstrated ability to manage Quality Assurance and Compliance standards
  • Experience in driving efficiency and improvement in processes and systems
  • Ability to present information to various groups of stakeholders, and tailor communication accordingly
  • Ability to collaborate within teams and across functions
  • Sound judgment and decisionmaking ability.
  • Excellent attention to detail and strong problem solving skills
  • Committed to ongoing learning and development.

Why you will enjoy working with us:

  • Competitive salary structure including company bonus scheme
  • Genuinely collaborative and friendly culture
  • Flexible and hybrid working
  • Remote working option work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
  • Ongoing personal development & learning opportunities
  • 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
  • 3 paid volunteering days per year & Workplace Giving Program
  • Frequent events and celebrations including a standard weekly social
  • Beautifully renovated large office at Collins Square 727 Collins Street, Melbourne
  • Best in class end of trip facilities including bicycle parking, change rooms & showers
  • A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas

More About Pepperstone


We understand it's important to do due diligence on a prospective employer, see what our team are saying on Glassdoor.

We respect our team members' experiences and will never pay to remove a negative review.

"We are a 2023 Circle Back Initiative Employer - we respond to every applicant".

Note to external agencies:

While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

Job ID AD2

  • Client Services Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Prestige InHome Care Full time

    Healthcare & Medicine Aged Care VIC Other Permanent / Full Time 2/5/2024 One of AFR's Best Places to Work in 2024 Exciting Reward and Recognition programs to celebrate your achievements. Flexible Working Arrangements & enjoy a paid day off to celebrate your Birthday Join Our Extraordinary Team as a Client Services Team Leader at Prestige Inhome...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Leader Group Full time

    Service Delivery Manager Leedsfulltime hours (40)Salary range 31, ,500 Industrial Facilities management division The Leader Group are working with an established facilities management company who are looking to speak with a service delivery manager to join them in Leeds.The role is 40 hours per week and will mostly be based on site, so applicants NEED to be...

  • Knockdown Rebuild Drafting Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Team Relax Full time

    What's on offer?As part of the Drafting Leadership Team this Team Leader will work across Knockdown Rebuild projects.The Team Leader is responsible for the allocation of Team workflow, coordination of drafting resources and supporting the Knockdown Rebuild Drafting Team to document and deliver a range of products and services including Working...

  • Knockdown Rebuild Drafting Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Team Relax Full time

    What's on offer?As part of the Drafting Leadership Team this Team Leader will work across Knockdown Rebuild projects.The Team Leader is responsible for the allocation of Team workflow, coordination of drafting resources and supporting the Knockdown Rebuild Drafting Team to document and deliver a range of products and services including Working...

  • Accounts Payable Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Team Relax Full time

    What's on offer?As an Accounts Payable (AP) Team Leader you will play a crucial role in ensuring invoices are paid on time.You can expect to partner with colleagues, stakeholders, subcontractors, and suppliers with any AP queries and to ensure processes are efficient.Your duties and responsibilities will include:Support, coaching and performance management...

  • Team Leader

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Court Services Victoria Full time

    About usThe Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations...

  • Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Clemenger Group Limited Retail Services Full time

    Creative Field Marketing is on the lookout for a Team Leader to lead a team of 8 for a 6 week project.As Team Leader, you'll be at the forefront of our data collection process. The project measures the environmental sustainability of food delivery packaging and is being conducted with the assistance of The University of Technology Sydney.Data is to be...

  • Disability Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Cocoon Group Services Full time

    Crescent Respite is seeking a skilled and experienced Disability Team Leader, for accommodations around Melbourne.Company Overview:Crescent Respite is a NDIS provider and a pioneering organization in the field of psychotherapy, committed to providing person-centered care and innovative solutions for individuals with diverse needs. With a focus on modern,...

  • Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Online Education Services Full time

    The OpportunityOnline Education Services (OES) is an education provider that partners with universities to provide purposefully designed and highly engaging online programs. This position will be working within OES in association with Swinburne University Online.Swinburne University Online (SOL) delivers world-class learning though degrees specifically...

  • Technical Customer Services Team Leader

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Davidson Group Services Full time

    The OpportunityAn exciting opportunity has arisen with one of our clients, for an exciting opportunity for a Technical Customer Services Team Leader. In this role, you will play a pivotal role in coaching and supporting the Application Specialist Team.The RoleAs the Technical Customer Services Team Leader, you will have a multifaceted role in leading,...

  • Disability Service Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia InLife Independent Living Full time

    Ready for the next step in your career in disability, but don't want to give up time with clients? We have got the job for you.Our Coordinator/Team Leaders are dedicated to leading and energising teams to provide great service. Client relationship management is at the heart of everything we do. Together with our Client Service Managers, our Coordinators/Team...

  • Disability Service Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia InLife Independent Living Full time

    Ready for the next step in your career in disability, but don't want to give up time with clients? We have got the job for you.Our Coordinator/Team Leaders are dedicated to leading and energising teams to provide great service. Client relationship management is at the heart of everything we do. Together with our Client Service Managers, our Coordinators/Team...

  • Client Service Team Leader, Mcv Service Centre

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Court Services Victoria Full time

    About usThe Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state.The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent of...

  • Team Leader

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Court Services Victoria Full time

    About usFunds in Court (FIC) is a self-funded division of the Supreme Court of Victoria, managing funds paid into Court, primarily for people under a legal disability. All funds are held, invested and administered by the Associate Judge of the Court who is the Senior Master. FIC serves over 6,000 beneficiaries.About the roleThe Beneficiary Services Area of...

  • Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Labourpower Recruitment Services Full time

    We are seeking energetic and passionate aspiring Team Leaders to lead and co-ordinate a team of operators, to manufacture product as required in the production plan, and drive a culture of continuous improvement within the team.Reporting to the Shift Manager, your role will span Manufacture of products, Quality Processes, Continuous Improvement,...

  • Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia YSAS Full time

    Applications close by COB on 01st September 202- Generous Salary Packaging Employee Assistance Program available Permanent Full time (76 hours per fortnight) Remuneration SCHCADS level 6 dependent on qualifications and experience + 11 % Employer superannuation Other documents required: Cover letterAbout the positionTo provide leadership to a team of Youth...

  • Team Leader, Mcv Service Centre, Magistrates' Court

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Court Services Victoria Full time

    About usThe Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state.The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent of...

  • Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia SMEC Full time

    Job No507563Work TypeFull TimeLocationAustralia -WA/SA/VIC/TAS:MelbourneCategoriesDrafting and Design: Drafting and Design- Exceptional career opportunities in a globally connected organisation:Be part of an organisation committed to making a positive difference in the communities in which we work:- Flexible work environment with fantastic benefits and...

  • Client Services Officer

    2 weeks ago

    Melbourne, Victoria, Australia Australian Laboratory Services Full time

    Friendly team, supportive leadership Business Park location ALS an Australian global success storyThe RoleWe're looking for a self-motivated and proactive Client Services operative to join our successful front line team. As a a reliable and accessible point of liaison, you will work closely with clients in ensuring consistency and quality of ALS service...

  • Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Plan Partners Full time

    Team Leader - Operational Audit and Compliance page is loaded Team Leader - Operational Audit and Compliance Apply locations Melbourne Central Towers - Level 18 Adelaide - Level 1 Brisbane - Level 18 time type Full time posted on Posted 27 Days Ago job requisition id R6573 With seven brands across the employee benefits, fleet management and disability...