![Harris Farm](https://media.trabajo.org/img/noimg.jpg)
Online Picking Supervisor
1 week ago
- Lead a team of online personal shoppers
- 25% Staff Discount
Harris Farm Markets has built a strong reputation for delivering good quality fresh food at great value for our customers.
We're 26 stores (and counting) across Sydney, NSW, and Queensland and home to over 2,200 wonderful employees all with a common purpose, to reconnect Aussies with the joy of food.
The Role
Reporting to the Online Manager and Online 2IC the picking supervisor is responsible for delivering a market-leading, highly profitable eCommerce operation which provides exceptional customer experience.
Key Responsibilities
- Provide support to the Online Manager and Online 2IC running the picking shift
- Lead a team of 100+ personal shoppers
- Ensure personal shoppers are fulfilling orders 100%
- Ensure personal shoppers are substituting products when necessary during the picking process
- Out of stocks escalated to the replenishment team
- Ensure the QA process is followed to ensure customers are receiving perfect orders
- Provide onthejob training
- Ensure the store is meeting safety compliance
- Ensure the store is meeting food safety compliance
- Aligned with HFM values
- Must be available to work evenings, weekends, and occasionally mornings.
- Retail or FMCG experience is an advantage ideally managing a team
- Forklift license desirable
- Work for a successful online store
- A highly varied role
- 25% Staff Discount
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