The Head of Customer Experience

2 weeks ago

Bentleigh East, Victoria, Australia ZircoDATA Full time

Locations:


Convenient locations both urban and city based across Australia, with easy to access public transport, local eateries and coffee shops with free parking available at most sites.


Work Hard, Play Hard:

We always work hard and give our best. But we also know how to play hard too.

Join us for a round of table tennis at lunch times or when you need a few minutes away from your computer screen.

Our Team Members enjoy socialising after work hours too with soirees and after work drinks.

Team Events:

Strong teams are built with strong bonds. We enjoy team lunches, sweet treats (just because), sales events and team building activities. All our sites enjoy end of year Christmas parties too.

Rewards & Recognition:

At ZircoDATA we reward our Team Members for hard work and recognise achievements. We have quarterly ZircoHERO awards and spot prizes to give kudos to our talented team.

Benefits:

We care about our employees so we have great banking benefits, technology discounts and even car leasing. Did we mention birthday leave?

Continued Growth:


Our internal learning platform ZircoLEARN helps set you up for success, and we place a huge emphasis on continual learning and growth.

We love seeing our people grow within the business and embrace new challenges.

The Head of Customer Experience:

This role is responsible for the day-to-day management of ZircoDATA's Customer Care and Customer Success teams.

It's their duty to facilitate the delivery of excellent customer service processes throughout the organisation, ensuring everybody is meeting standards and maintaining customer satisfaction, initially managing, and empowering a small onsite team, the HoCE is measured by the team's KPIs and SLAs performance as well as their professional development.

Encouraging resilience to handle customer challenges and celebrating their wins, the HoCE fosters true customer-centricity.

A champion for the customer experience and taking on feedback, the HoCE continually looks for ways to automate non high value or repetitive activities and improve our processes overall.

Knowledge of and experience in using Salesforce is strongly preferred and the ability to adapt and learn new platforms eg.

TR/Core is a must.

  • Head of Finance and Insurance

    2 weeks ago

    Bentleigh East, Victoria, Australia THE TRUSTEE FOR B S STILLWELL ADMINISTRATION TRUST Full time

    The CompanyBrighton BMW is an award-winning dealership team located right in the heart of Bayside.The RoleThe Head of Finance and Insurance is a key role will be responsible for Managing the team of Business Managers as well as contributing to the attainment of BMW and internal targets for Finance volume, F&I income, and Departmental profitability.The key...

  • Head of Customer Success

    2 weeks ago

    Bentleigh East, Victoria, Australia affix Full time

    Record and information management.These are things that organisations have always cared about, but it wasn't really something individuals thought about. These were things that were traditionally dealt with by people within an organization, and it didn't have a lot of air time in our jobs. Over the last few years as data becomes more sophisticated and privacy...

  • Head of Finance Business Partnering

    2 weeks ago

    Bentleigh East, Victoria, Australia Officeworks Full time

    Title:Head of Finance Business Partnering & Planning**:Location: Bentleigh East, Victoria, AUAbout us:At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced....

  • Workplace Experience Manager

    2 weeks ago

    Bentleigh East, Victoria, Australia Officeworks Full time

    Title:Workplace Experience Manager**: Location: Bentleigh East, Victoria, AUAbout us:At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative. Inspiring....

  • Customer Experience Manager

    2 weeks ago

    Malvern East, Victoria, Australia Valiram Full time

    Join Victoria's Secret as a Customer Experience Manager at our Chadstone storeThe Company:The Valiram Group -_Asia-Pacific's leading retail specialist & brand builder in both downtown and travel retail environments._Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the têxtile trade. Today, Valiram is Southeast Asia's...

  • Customer Experience Manager

    2 weeks ago

    Malvern East, Victoria, Australia Valiram Full time

    Join Victoria's Secret as a Customer Experience Manager at our Chadstone storeKey Responsibilities: Drive sales growth and exceptional customer experiences as a key member of the store leadership team. Lead and motivate the sales team, fostering a highperforming selling culture. Develop and mentor leaders and associates across various roles. Implement...

  • Pr & Content Manager

    2 weeks ago

    Bentleigh East, Victoria, Australia Officeworks Full time

    Title:PR & Content Manager**: Location: Bentleigh East, Victoria, AUAbout us:At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative. Inspiring. With more...

  • Experienced Full-Time

    2 weeks ago

    Bentleigh East, Victoria, Australia Priceline Pharmacy Bentleigh East Full time

    Join the Priceline Pharmacy team at Bentleigh East and be a part of Australia's most loved health and wellbeing destination, focusing on our customers and providing real value for money. At Priceline Pharmacy, we empower our customers to live well and feel great. We currently have an Experienced Full-Time & Part-Time Pharmacy Assistant positions available....

  • Barber

    2 weeks ago

    Bentleigh East, Victoria, Australia The Barber Club Full time

    Barber required to work in one of our busy barbershops located in BENTLEIGH & PORT MELBOURNEThe applicant must be reliable, hard working, honest, have a good skill set in all types of barbering, must have a good personality and have a very good customer service levels.Excellent wage plus commission.FULL TIMEinsta: thebarberclubmelbourneCLICK 'APPLY'...

  • Sports Coaches

    2 weeks ago

    Bentleigh East, Victoria, Australia Our Lady of the Sacred Heart College Full time

    Role Description/CriteriaOLSH College Bentleigh is an independent Catholic secondary school for girls with a commitment to the mission of Catholic education. Administered by the Daughters of Our Lady of the Sacred Heart, the College is built on a tradition of 86 years of inspiring excellence at the Heart of girls' education.SPORTS COACHESWe are actively...

  • Assistant to Heads of Junior School

    2 weeks ago

    Ringwood East, Victoria, Australia Tintern Grammar Full time

    Assistant Heads of Junior SchoolFull time, ongoing***About UsWith a legacy of 145 years of achievement, Tintern is one of Melbourne's most respected schools, with students from our Early Learning Centre to Year 12. At Tintern we are committed to providing a workplace which encourages professional growth and opportunities for all staff, underpinned by a...

  • Cgsav Executive Officer

    2 weeks ago

    Bentleigh East, Victoria, Australia Our Lady of the Sacred Heart College Full time

    Home Job Info Position of LeadershipRole Description/CriteriaThe Catholic Girls Sports Association Victoria (CGSAV) is an organisation that operates within the Archdiocese of Melbourne, offering interschool sporting competitions for girls in Secondary Catholic schools. It has a rich history and tradition with 23 member schools. The CGSAV's mission is to...

  • Driveway Attendant

    2 weeks ago

    Bentleigh East, Victoria, Australia THE TRUSTEE FOR B S STILLWELL ADMINISTRATION TRUST Full time

    An exciting opportunity exists for an enthusiastic, passionate and customer driven individual to join our team as a Driveway Attendant and we are seeking a proactive individual to join our fast-paced Service Department.This role has the ultimate aim to strive and meet all our customers' needs in a personalised, professional and welcoming manner.The RoleYou...

  • Service Advisor

    2 weeks ago

    Bentleigh East, Victoria, Australia THE TRUSTEE FOR B S STILLWELL ADMINISTRATION TRUST Full time

    We are searching for a talented and experienced individual to join the team at our Volvo Cars Brighton dealership.This is an additional role to Volvo Cars Brighton due to increased business at our new location in Brighton.Our dealership is unique, offering our customers an unforgettable experience in the way we showcase and demonstrate our products and...

  • Service Advisor

    2 weeks ago

    Bentleigh East, Victoria, Australia THE TRUSTEE FOR B S STILLWELL ADMINISTRATION TRUST Full time

    We are searching for a talented individual to join the team at our Brighton BMW dealership.The role will suit an individual who enjoys a demanding fast -paced environment, there is never a dull moment.Our dealership is unique, offering our customers an unforgettable experience in the way we showcase and demonstrate our products and service to customers.In...

  • Receptionist - Maternity Leave Cover

    2 weeks ago

    Bentleigh East, Victoria, Australia THE TRUSTEE FOR B S STILLWELL ADMINISTRATION TRUST Full time

    We are currently seeking an energetic and enthusiastic receptionist to join our Brighton BMW team on a 12 month contract.About the roleIn this role your will, be the face and voice of the dealership and will ensure the smooth operation of the client experience within the business.In addition to the greeting of clients in person and on the phone, you will...

  • Quality Controller/dealership Road Tester

    2 weeks ago

    Bentleigh East, Victoria, Australia THE TRUSTEE FOR B S STILLWELL ADMINISTRATION TRUST Full time

    The RoleBrighton BMW now have available an opportunity for an organised, experienced, and self-driven Quality Controller/Dealership Road tester to join the Aftersales team on a permanent full-time basis.Reporting to the Service Manager, you will join a team of dedicated professionals who strive to be the best in their field.Your major responsibilities will...

  • Specialist Family Violence Practitioner

    2 weeks ago

    Bentleigh East, Victoria, Australia The Salvation Army Full time

    Number of Positions Available:1Start your career with The Salvation Army today We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. ABOUT US The Salvation Army is a Christian movement and one of...

  • Media and Corporate Communications Manager

    2 weeks ago

    Bentleigh East, Victoria, Australia Officeworks Full time

    Title:Media and Corporate Communications Manager**: Location: Bentleigh East, Victoria, AUAbout us:At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative....

  • Marketing Assistant

    2 weeks ago

    Bentleigh East, Victoria, Australia THE TRUSTEE FOR B S STILLWELL ADMINISTRATION TRUST Full time

    About usBrighton BMW is one of Australia's leading BMW dealerships and has been awarded year on year for exemplary customer service, professionalism and performance.About the RoleWe require an experienced Marketing Assistant to join our team to assist across all our brands; BMW, MINI and BMW Motorrad.This essential role will support the Marketing Manager and...