General Manager

2 weeks ago

Sydney, New South Wales, Australia FCTG Independents Full time

Job no: 517089

Brand:
FCTG Independents

Work type:
Full time

Location:
New South Wales

Categories:
Operations & Professional Services, Leisure Travel & Retail

The General Manager is responsible for the profit and growth of the Luxury Independent business. This includes oversight of all luxury independent models, including agents, agencies, franchisees & future partnerships.


Integral to the role is a powerful desire for growth and an ability to gain market share within the Luxury Independent sector.

The GM will be required to drive luxury sales by clearly demonstrating the value of The Luxury Collection's Independent offering, resulting in growth of the Luxury Collection's independent network.


The role incorporates the management of all aspects of the business operations to deliver service excellence in support of the growing _network_ resulting in maximised retention of the network.

A commercially savvy thinker, the GM must possess a deep understanding of how their decisions impact overall profitability of the model.


What you will be doing

  • Luxury Network Retention & Operations_
  • Work with key stakeholders internally and externally to deliver an outstanding & consistent experience to agents and agencies within the network
  • Build key relationships across our agent & agency customers
  • Work with agents/agencies, suppliers and stakeholders to identify opportunities and address network concerns or complaints
  • Demonstrate full ownership of results within the business to drive positive outcomes for agencies and the business
  • Engage and collaborate with other businesses within FCTG to look for opportunities to extend products and services from the wider FCTG group into the Luxury Collection
  • Identifies opportunities for business improvement
  • Delivers a compelling customer experience to maximise the opportunity for retention and satisfaction
  • Luxury Independent Growth_
  • Act as an ambassador for the Luxury Collection via regular attendance at industry events and other networking opportunities to source leads, partnership and acquisition opportunities
  • Responsible for managing a pipeline of potential sales leads to ensure rapid growth of the Luxury Collection
  • Expertly position the features and benefits of the Luxury Collection Independent offering to prospective agents and agencies
  • Identifies opportunities for referrals and converts to sales
  • Delivers valuable insights and expertise on the industry

What you will bring to the role

  • Extensive experience in a retailbased industry
  • Experience initiating and executing strategies to drive growth in digital sales for B2C companies
  • 10 years in a senior management role
  • Demonstrate advanced knowledge of the internal & customerfacing technology systems
  • Extensive knowledge of FCTG Independent /Travel Associates & Industry
  • Preferred
  • Experience in driving a multidisciplined support team, formulating strategy, & future direction for that group

What's in it for you

  • Travel discounts including family and friends, health and wellness discounts, financial planning advise and more
  • Brightness of future career opportunities in a network of brands and businesses across the global we promote from within
  • Monthly awards nights, social team building events, and opportunity to attend global conference (Bali 2023)
  • We are flexible when it comes to flexibility, blended working arrangements
  • Individualised Learning & Development pathway options
  • Paid Parental Leave
  • Corporate Health Discounts access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.
  • We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability
  • Yep, our hearts are big, mushy and green.

Who we are
Proud to be part of the Flight Centre family - We do things a little differently around here. We do things the FCTG Way.

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years.

Across our brand, we take our business seriously but not ourselves.

We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals.

Our spirit of egalitarianism, irreverence and ownership defines the way we behave. These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That's the FCTG Way

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