Acct. Manager, Member Relations

2 weeks ago

Sydney, New South Wales, Australia Virtuoso, Ltd. Full time
Virtuoso is the leading global travel agency network specializing in luxury and experiential travel.

This by-invitation-only organization comprises over 1,200 travel agency locations with 20,000 travel advisors in 50 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East.

Drawing upon its preferred relationships with more than 2,200 of the world's best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access.

Normalized annual sales of (U.S.) $25-$30 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit

The Account Manager, Member Relations strives for and supports the successful execution of member account development and engagement. This role drives member performance as it relates to partner revenues, advisor performance, agency engagement and Virtuoso program optimization.


Account Managers will work with Account Directors, assisting in providing input for the design and implementation of the market regional business plan, as it relates to account management to maximize Virtuoso's performance in market.

Essential duties and responsibilities include the following. Other duties may be assigned.

Providing input into the regional business plan and budget.
Supports delivery and execution of the business plan.
Ensuring compliance with the Virtuoso "playbook".
Delivery of the key performance metrics as outlined in the Business Plan.

Accountability for the member account plans (maps), aligning member's growth & profitability plans with Virtuoso sales, professional development and marketing programs.

Maintenance and execution of the company CRM platform.
Input into the Virtuoso Owner/Manager Regional Communication and Professional Development programs under the direction of the market Account Director.
Proactive interdepartmental engagement.
Engagement in regional market events and Global Virtuoso events.
Provide support to Account Director in identifying and developing new business opportunities and monitoring of competitive context.
Execute new member onboarding as directed by regional Account Director.
High profile attendance in member conferences, meetings and education programs.
Competitor analysis and reporting.
Management of critical member matters.
Oversight of production reporting.
Other duties as required.

Educational and Skills Requirements:
Tertiary qualification in Business, Travel & Tourism or Marketing
2+ years of related work experience including industry experience, understanding of the luxury market, prior account management experience and experience contributing to team performance
Proficient in Microsoft Office Suite
Leadership capabilities
Project management
Excellent presentation skills
Interpersonal skills
Results oriented with a focus on commercial delivery
Strong quality service attitude and approach
Self-motivated and energetic
Champion of company goals and objectives
Innovation – Forward thinking, curious and creative
Commercial acumen – negotiation and strategy
CRM – proficiency in using company platform
Marketplace Awareness – Current business trend knowledge
Analytical Skills (intermediate) – Ability to collect and analyze information, problem solve, and make decisions
Collaboration – Strong skills in inspiring the win-win-win

Travel Requirements:
Travel is required, approximately 35%+ of time visiting members, attending events, conferences, and team meetings.
Travel will be primarily domestic but may include some international.

Type/Nature of Contacts:

Internal:

Key job contacts are primarily with other Account Managers and Account Directors, the Marketing Manager, the Account Director Partner Relations and Market General Manager.


External:
Majority of time spent in market with owners & managers.

Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

  • Member Relations Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Virtuoso, Ltd. Full time

    The Member Relations Coordinator supports and coordinates the efforts of the Member Relations team in the region in achieving annual network sales and engagement goals.This is a twelve-month temporary role.Essential duties and responsibilities include the following. Other duties may be assigned.- Coordinate and manage member communications and materials in...

  • Member Relations Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Virtuoso, LTD. Full time

    This is a twelve-month temporary role. Virtuoso is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 54 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific,...

  • Member Relations Administrator

    2 weeks ago

    Sydney, New South Wales, Australia Diversity Council Australia Full time

    Full time or part time (4 days of school hours) Sydney or Melbourne, Hybrid role. Salary packaging availableWould you like to use your excellent administration and customer service skills and contribute to an organisation leading Diversity & Inclusion in Australian workplaces? This is an exciting opportunity to work for Diversity Council Australia.We are...

  • Guest Relations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, NEW SOUTH WALES, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYGuest Relations Manager is responsible for recognition and engagement of our most valuable Elite members through...

  • Senior Member Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Capricorn Full time

    Who are we? Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards...

  • Guest Relations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Hilton Full time

    Guest Relations ManagerBefore you get started Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team MembersWhy you'll love working for Hilton Access to the world's best Team Member Travel Program with highly discounted rates Discounts of up to 2550% on products and services in participating Hilton outlets...

  • Employment Relations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Allens Corporate Services Full time

    Employment Relations Manager Your role As an Employment Relations Manager, you'll be part of a collaborative team working closely with the Head of Culture, Inclusion & People Risk, the Senior Employment Relations Manager, and other team members. Your responsibilities will include providing advice and support on employee relations work and various people...

  • Guest Relations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Hilton Full time

    Before you get started...Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team MembersWhy you'll love working for HiltonAccess to the world's best Team Member Travel Programwithhighlydiscounted ratesDiscounts of up to 25-50% on products and services in participating Hilton outletsComprehensive training and...

  • Guest Relations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Hilton Full time

    Before you get started...Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team MembersWhy you'll love working for HiltonAccess to the world's best Team Member Travel Programwithhighlydiscounted ratesDiscounts of up to 25-50% on products and services in participating Hilton outletsComprehensive training and...

  • Manager Employee Relations

    2 weeks ago

    Sydney, New South Wales, Australia Transport For NSW Full time

    Organisation/Entity: Transport For NSW- Job category: Human Resources & Recruitment- Job location: Sydney, NSW, AU, 2000- Job reference number: Employment type: Fixed Term Full-Time- Salary range: $ $ You're agile, keen and open to meaningful work and opportunities that come your way.*****You know that to make a meaningful contribution there needs to be...

  • Workplace Relations Manager

    2 weeks ago

    Sydney, New South Wales, Australia QBE Insurance Full time

    Primary DetailsTime Type: Full timeWorker Type: Employee- Location: Sydney:- Type: Permanent, full timeThe opportunity Opportunity to work for a leading Global Insurer. Looking for a Workplace Relations Manager who will be reporting into the Senior Workplace Relations ManagerYour new roleIn this position, you will play a pivotal role in shaping the...

  • Workplace Relations Manager

    2 weeks ago

    Sydney, New South Wales, Australia QBE Full time

    Primary DetailsTime Type: Full timeWorker Type: Employee- Location: Sydney- Type: Permanent, full timeThe opportunity- Opportunity to work for a leading Global Insurer.- Looking for a Workplace Relations Manager who will be reporting into the Senior Workplace Relations ManagerYour new roleIn this position, you will play a pivotal role in shaping the...

  • Customer Relations Manager

    2 weeks ago

    Sydney, New South Wales, Australia The Star Entertainment Group Full time

    Customer Relations Manager - VIP Domestic Sales & MarketingThe Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing...

  • Customer Relations Manager

    2 weeks ago

    Sydney, New South Wales, Australia The Star Ent Group Full time

    Apply now Job no: Work type: Maximum Term Full Time Location: Sydney, Melbourne Categories: Marketing / PR Customer Relations Manager - VIP Domestic Sales & MarketingThe Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests,...

  • Group Manager Employee Relations

    2 weeks ago

    Sydney, New South Wales, Australia The Star Entertainment Group Full time

    About your new roleReporting to the General Manager People Partnerships, this Senior Leader in the People and Performance team is responsible for leading the employee relations team, covering all aspects of the employee lifecycle. Functioning at a group level, the role supports senior leadership across 3 sites with over 8000 employees, providing accurate and...

  • Manager Employee Relations

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government Full time

    You're open to a change of direction and a new challenge.You know that to make a meaningful contribution there needs to be connection and collaboration across the teams. Here's your opportunity to help our people make a big impact.In this role, you'll: You will provide professional advice, support and coaching for leaders to foster collaborative workplace...

  • Client Relations Manager

    2 weeks ago

    Sydney, New South Wales, Australia IMPACT HR Full time

    Account & Relationship Management (Sales) Active Metal are experts in transforming your space, bringing unique projects to life every day. Our team can design and install a stylish yet functional staircase that will elevate your workspace to a whole new level.Active Metal are market leaders in the design, fabrication and installation of commercial...

  • People Relations Manager Anz

    2 weeks ago

    Sydney, New South Wales, Australia JD Sports Full time

    About usKnown best as the_ '__Undisputed King of Trainers'_, JD Sports is one of the biggest and best global Sports Fashion brands across footwear and apparel.Founded in 1981 in Greater Manchester, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores...

  • Marketing and Client Relations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Aurex Group Limited Full time

    Based in Sydney Working with some of Australia's largest landlord Competitve RemunerationCompany:Our client is a leading design and construct firm based in Sydney and are looking for a talented Marketing and Client Relations Manager to join their team. They specialise in commercial property and work with some of Australia's largest landlords. Our client is...

  • Workplace Relations

    2 weeks ago

    Sydney, New South Wales, Australia Hwl Ebsworth Full time

    SYDNEY | FULL TIMEHighly regarded, reputable Safety & Employment Practice Clear and transparent path to progression Flexible working arrangements About us HWL Ebsworth is not your typical law firm. Our rapid rise to become the largest legal partnership in Australia shows that in our case, the differences are real. We deliver exceptional legal advice to our...