Temp Receptionist

2 weeks ago

Sydney, New South Wales, Australia Credabl Full time
The primary responsibility of a receptionist, is handling phone communications, is to handle inquiries promptly, manage calls efficiently, and provide excellent customer service skills over the phone. Key Responsibilities:
Client Services Enquiries:
  • Assisting with the preparation of documentation
  • Attending to inbound client enquiries both via the phone and email
  • Assisting clients with commercial and residential contract enquiries
  • Assisting operational teams with daily functions where needed
  • Ad hoc administration duties

Administration:
  • Ensure all client enquiries are handled in a professional and timely manner
  • Liaising with internal and external stakeholders in relation to client matters
  • Measurement and monitoring of call metrics
  • Provide administrative support to the business where required including collation, filing and maintenance of client documents
Key Requirements:
Knowledge:
  • Relevant tertiary education, desirable not essential.
  • 1-2 years' experience in customer service, desirable not essential.
  • Use of technology to enhance efficiencies and processes

Skills:
  • Strong interpersonal skills.
  • Excellent written and oral communication skills.
  • Good analytical and problem-solving skills.
  • Exceptional attention to detail.

Abilities:
  • Demonstrates a solutions mindset (internal/external), goes beyond what is required to achieve the best outcome.
  • Puts the client and broader team at the heart of everything they do, who collectively contributes to delivering a great client experience.
  • Is thorough, carefully reviews and checks accuracy of own work.
  • Diligent in the execution of tasks and meets deadlines.
  • Demonstrates curiosity, flexibility, and openness to change.
  • Applies a learning mindset, willingness to learn from others and continuously build on prior knowledge and experiences.

Experience:
  • 1-2 years' experience in customer service, desirable not essential.

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