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National Aftermarket Bdm

3 months ago

Dandenong, Victoria, Australia Ingersoll Rand Full time

Location:
Dandenong South, VIC, AU, 3175- Req ID: 6894
National Aftermarket Business Development Manager

About us:


Gardner Denver Industries Pty Ltd, part of the Ingersoll Rand group, are a market leader in manufacturing highly engineered products including compressors, blowers, liquid ring pumps and fluid transfer products for a multitude of industrial users.

Our flexibility worldwide allows us to target fast growing market niches within the industrial, manufacturing, environmental, pulp and paper, service, power, mining and energy sectors.


Purpose & Values:

We are proud of our Purpose and Values, you can "Lean on us to help you make life better".

Our Values are an extension of us where we think and act like owners; we are committed to making our customers successful; we are bold in our aspirations while moving forward with humility and integrity; and we foster inspired teams.


We are driven by an entrepreneurial spirit and an ownership mindset, inspiring us to care deeply about our neighbours and shared planet.

We pride ourselves on innovation and we aspire to be connected for life with our customers and embrace the responsibility that comes with that.

We have the confidence to take on the hardest problems, yet we are rooted in a genuine sense of humility and we nurture and celebrate a culture that embraces diverse points of views, backgrounds and experiences.


If our purpose and values interest you, read onwe have an excellent career opportunity for a talented and ambitious National Aftermarket
Business Development Manager to join our team at our Dandenong South office.


As the Business Development Manager, your primary responsibility will be to deploy and manage AMT growth and go to market activities to expand our coverage through direct customer acquisition, increasing wallet share and retention of our customer base.

The role will also undertake responsibility of national key accounts and lead AMT tender opportunities.

The role:

In addition, you will be responsible to:

  • Lead go to market strategy and determine the market possibilities for new aftermarket products, developing these and extending the market for established products.
  • Implement the processes, initiatives and roll out of Assure/Care maintenance programs and contracts. Key task of signing service contracts, with both existing & new customers and key accounts.
  • Deploy and lead customer loyalty and retention strategy.
  • Implement and manage sales plan per state in line with business objectives and growth areas
  • Overall management and coordination of aftermarket tenders, with the assistance of key stake stakeholders.
  • Identify and evaluate Aftermarket opportunities and undertake to scope customer requirements for Industrial Sales and Aftermarket business units
  • Identify key accounts and targets and ensure effective account management of the customers' business & proactive targeting for additional service work in conjunction with the local service operations managers.
  • Maintain knowledge of day to day market development and accurately assess and evaluate new business opportunities.
  • Provide support to Customer Service Manager, Sales Specialists, Internal Personnel and External Customers.
  • Other duties as assigned or required.
  • Developing trusted relationships with a portfolio of major national clients to ensure they do not turn to competition.
  • Serve as the link between national key accounts and internal teams.
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
  • Play an integral part in generating new sales that will turn into longlasting relationships.
  • Develop internal reporting metrics to ensure Key Account success.
  • Oversee Voice of Customer orientated surveys to drive customer satisfaction and retention.
  • Offer assistance and explanation when difficulties arise, ensure complaints are followed up and that satisfactory solutions are obtained.
  • Strong competence in aftersales service on customer sites
  • Experience in solution selling bundling and monthly rates
  • Excellent leadership traits and the ability to inspire and drive competent teams
  • Good knowledge of the aftersales market
  • Excellent verbal and written communication skills.
  • Demonstrated PC and CRM Software ability (Excel, Word, PowerPoint and Salesforce).
  • Passionate, keen to learn, be proactive and take initiative.
  • Able to work on agreed initiatives with mínimal support.
  • Demonstrate a flexible and "can do" attitude.
  • Highly developed organisational skills.
  • Selfstarter, able to work under time constraints, detailoriented.
  • Willingness to travel as required.
  • Graduatelevel education, ideally in Engineering or Business studies.