Store Manager

2 weeks ago

Sydney, New South Wales, Australia Neve Jewels Group Full time

Hours: 40 hours per week, working any 5 out of 7 days, including public holidays and weekends.

The Company:


Established in 2018, here at Neve Jewels, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers' dreams.

Be it a stunning ring, an elegant necklace or beautiful earrings, Neve Jewels craftspeople help people translate feelings into jewellery every day.


About this role:
We are seeking an experienced and dedicated Store Manager to join our team.

In this role, you will play a pivotal part in maintaining our brand's reputation for excellence and luxury while overseeing daily operations and driving sales.


Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.


How you'll contribute:

Leadership and Team Management:

  • Lead and mentor the sales team to consistently achieve and surpass sales targets.
  • Foster a positive and motivating work environment through collaboration and teamwork.

Client Engagement and Consultation:

  • Ensure clients are greeted with warmth and professionalism, forging genuine relationships by attentively understanding their needs and preferences.
  • Provide guidance to the sales team on effective client engagement and consultative sales techniques based on an existing Sales Journey.

Product Knowledge:

  • Cultivate an indepth understanding of our jewellery, including materials, design intricacies, and craftsmanship.
  • Conduct training sessions to enhance the product knowledge and industry knowledge of sales consultants.

Sales Performance:

  • Devise and execute sales strategies, ensuring that both individual and team sales targets and Key Performance Indicators are met.
  • Encourage a consultative and customercentric approach to sales.
  • Understand and influence your store's Profit & Loss report.

Customer Experience:

  • Maintain and elevate exceptional customer service standards, promptly addressing inquiries and concerns to ensure clients feel valued.
  • Manage all client escalations for an exemplary outcome for all parties involved.

Brand Ambassadorship:

  • Uphold and promote the essence of our brand through a polished appearance and a genuine passion for luxury jewellery.

Visual Merchandising:

  • Oversee the presentation of merchandise instore to ensure it aligns with our brand's aesthetics and visual standards.
  • Collaborate with the visual merchandising team to create captivating displays that showcase our jewellery collections effectively.
  • Ensure that all product displays, signage, and promotional materials are current and in excellent condition.

Store Cleanliness and Organisation:

  • Lead efforts to maintain the cleanliness and organisation of the store, including display cases, common areas, and backofhouse spaces.
  • Implement and enforce daily cleaning and tidying routines to create a welcoming shopping atmosphere.

Inventory Management:

  • Work closely with the Operations Team to ensure accurate stock levels and minimise discrepancies and stock loss.
  • Perform regular stock checks.

Security and Loss Prevention:

  • Implement and enforce security protocols to safeguard merchandise and prevent theft.
  • Collaborate with security personnel and management to address any security concerns or incidents promptly.

Compliance:

  • Ensure that the store operates in full compliance with all relevant laws, regulations, and company policies.
  • Oversee and facilitate training for the team to ensure they are knowledgeable about and adhere to all compliance requirements.

Customer Feedback and Improvement:

  • Actively seek customer feedback regarding their instore experiences and product offerings.
  • Use customer insights to identify areas for improvement in store operations and customer service.

Health and Safety:

  • Promote a safe working environment by ensuring that all employees adhere to health and safety guidelines.
  • Take prompt action in response to any safety concerns or incidents.

Store Maintenance:

  • Coordinate with maintenance and repair personnel to address any issues with store facilities or equipment promptly.
  • Ensure that the store's physical infrastructure is wellmaintained and aesthetically pleasing.

Benefits:

  • Competitive salary
  • Commission structure
  • 20 days holiday per annum plus bank holiday pro rata
  • Exclusive employee discount %
  • Your personal milestones matter, enjoy a day off on your Birthday
  • Play a pivotal role in cultivating a youthful & dynamic team culture in your location
  • Synergise with the ANZ team to solve unique problems with bespoke solutions
  • Be a valuable part of an honest, caring & hardworking team
  • Partner with a global luxury brand on its journey of expansion across ANZ
  • Elegant & stylish working

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