Senior Product Owner
2 weeks ago
Support the business within Personal Injury, acting as a subject matter expert
Permanent opportunity based in Kent St, CBD Sydney
Hybrid working environment, salary from $139k + super + company benefits
About the Role
The Senior Product Owner acts as the voice of the customer and is responsible for setting, prioritising, and accepting user stories to deliver the most value of the product.
As Senior Product Owner, you will be required to work with the technical team to identify user needs, and expected system behaviours, help the technical team identify and validate technical solutions and work with cross-functional teams.
BenefitsA corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
17.5% annual leave loading
icare day – access to an extra day's leave
Comprehensive learning and development supportaligned to icare's Core Capabilities.
Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
Access to our Employee Assistance Program
Duties
It's an exciting time at icare where no two days are the same; as a Senior Product Owner you will:
Bridge the gap between the customer, the business and technical teams focusing on the delivery of tangible product features to meet the needs of customers and the business and address problem statements
Works closely with the Data and Analytics teams to ensure the customer problem is solved.
Articulate the user stories and acceptance criteria (with support from SMEs and BAs where needed)
Co-facilitate sprint reviews/showcases with Scrum master
Key contact point for business and technology regarding systems queries and expected behavior for technologies within scope of Senior Product Owner role
Provide business context, vision and articulate the business value to technology teams working with Personal Injury claims
Work with PVT and performance testing resources to ensure business requirements and expectations are met prior to endorsement of system release
Conduct and manage relevant workshops, including proposing agendas, conducting research interviews and create discussion guides
Escalate any risks or issues to Claims Platform Business Lead
Skills & Experience
Understanding and experience in one or more of the following system technologies: Guidewire, Customer Relationship Management (Salesforce), Digital, and/or document management
Understanding of data, analytics and reporting and what constitutes good practice in a claims environment
Has technical product knowledge or specific domain expertise
Possess a fundamental understanding of end-to-end customer experience, integration and dependencies
A broad range of experience in leading design initiatives & process improvements with a specific focus on customer experience
Experience in Workers Compensation and insurance claims or an ability to develop a strong understanding of business context
Experience in balancing commercial objectives with regulatory requirements
Agile experience in the role of product owner, embracing the agile mindset
Previous experience within one or more of the following: Product Ownership, Service design, CX design or Business Analysis
Highly developed strategic, analytical, and communication skills
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.
We are committed to our people's development so the people of NSW can thrive.About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive.
We make the complex simple, so our schemes deliver better outcomes for people and communities.
Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
For more information about icare visit our websiteicare operates a direct sourcing model so no agency introductions will be accepted
We are a Circle Back Initiative Employer – we commit to respond to every applicant
A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
-
Senior Product Owner
2 weeks ago
Sydney, New South Wales, Australia ING Bank N.V. Full timeEach day, millions of customers in over 40 countries use ING's banking products and services.You'll be contributing to their customer experience.You'll be shaping the way they bank and empowering them to stay a step ahead in life and business.Are you ready to make a real impact on people's lives?ING Australia is looking for a Senior Product Owner to join our...
-
Senior Product Owner
2 weeks ago
Sydney, New South Wales, Australia ING Full timeEach day, millions of customers in over 40 countries use ING's banking products and services. You'll be contributing to their customer experience. You'll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people's lives? ING Australia is looking for a Senior Product Owner to...
-
Senior Product Owner
2 weeks ago
Sydney, New South Wales, Australia ING Bank (Australia) Limited Full timeEach day, millions of customers in over 40 countries use ING's banking products and services. You'll be contributing to their customer experience. You'll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people's lives?ING Australia is looking for a Senior Product Owner to join...
-
Product Owner
2 weeks ago
Sydney, New South Wales, Australia Efinancialcareers Ltd. Full timeProduct Owner - e Commerce Commonwealth Bank of Australia Sydney, Australia Product Owner - e Commerce Commonwealth Bank of Australia Sydney, Australia Posted 1 day ago Permanent Competitive Product Owner - e Commerce Permanent Full time opportunity at the Product or Senior Product Owner Level You are a progressive people leader, helping to build customer...
-
Product Owner
2 weeks ago
Sydney, New South Wales, Australia Commonwealth Bank of Australia Full timeProduct Owner - CommBiz Experience- You are an accomplished Senior Product Owner with a customer obsession mindset:We're driven to deliver industry leading digital experiences:- Together, we can rewrite the experience for millions of customersSee yourself in our teamWithin Business Banking (BB) the Digital Business team is responsible for managing, improving...
-
Senior Product Owner
2 weeks ago
Sydney, New South Wales, Australia Efinancialcareers Ltd. Full timeSenior Product Owner Westpac Banking Corporation Sydney, Australia Senior Product Owner Westpac Banking Corporation Sydney, Australia Posted 2 days ago Permanent Competitive Senior Product Owner Job Description Permanent/Full time Opportunity Sydney Location Hybrid (2 days in office)How will I help?You'll play a critical role in contributing to the delivery...
-
Product Owner
2 weeks ago
Sydney, New South Wales, Australia Commonwealth Bank of Australia Full timeProduct Owner - Entitlements- You are an accomplished Senior Product Owner with a customer obsession mindset:We're driven to deliver industry leading digital experiences:- Together, we can rewrite the experience for millions of customersSee yourself in our teamWithin Business Banking (BB) the Digital Business team is responsible for managing, improving and...
-
Product Owner
2 weeks ago
Sydney, New South Wales, Australia Commonwealth Bank Full timeProduct Owner You are Product delivery focussed and can manage end to end We are committed to using Data to grow, ensure we meet regulatory obligations and to enhance the financial wellbeing of customers Together we can deliver Products that enhance the Groups services and offerings to customersSee yourself in our teamYou will join the Chief Data and...
-
Product Owner
2 weeks ago
Sydney, New South Wales, Australia Commonwealth Bank of Australia Full timeProduct OwnerProduct OwnerYour BusinessBusiness Bank (BB) offer a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers. Healthcare is an important segment of the Australian economy and to ensure the Bank is addressing the needs of its healthcare customers, the CommBank Health vertical...
-
Product Owner
2 weeks ago
Sydney, New South Wales, Australia CommBank Full timeProduct Owner – Vendor Privileged Access ManagementCritical function within the Commonwealth Bank Cyber Security.Contribute to securing and enhancing the financial wellbeing of people, businesses, and communities.Fantastic opportunity to work with some of the best security minds in the industry.Your new teamCyber Security Technology Team own and support...
-
Product Owner
2 weeks ago
Sydney, New South Wales, Australia Commonwealth Bank Full timeProduct Owner (Growth and Engagement) - Mobile App and Digital ExperienceAbout the businessRetail Banking Services (RBS) provides simple, convenient and affordable banking and general insurance products and services to personal and private bank customers, helping them manage their everyday banking needs, buy a home, protect their assets or invest for the...
-
Product Owner
2 weeks ago
Sydney, New South Wales, Australia Commonwealth Bank Full timeProduct Owner - Digital Operations Technology- You will work in a fast paced, complex, agile environment- We work with innovative technology partners- Together we can build state-of-the-art products that power seamless experiences for millions of customersYour BusinessDigital Operations and Technology (DOT) provides technology leadership and capability...
-
Product Owner
2 weeks ago
Sydney, New South Wales, Australia SustainAbility Full timeProduct Owner – Asset Finance About the Company: My Client is a dynamic and leading ASX-listed non-bank lender well regarded across Australia and New Zealand. Their mission is to provide innovative, fast, and accessible lending solutions to homeowners, consumers, and businesses, and achieve this by their technology and customer first approach to their...
-
Product Owner
2 weeks ago
Sydney, New South Wales, Australia Commonwealth Bank of Australia Full timeProduct Owner - eCommerce Permanent Full time opportunity at the Product or Senior Product Owner Level You are a progressive people leader, helping to build customer focussed solutions We are a team of forward thinkers, defining the future of banking Together we can deliver meaningful change that builds a brighter future for allSee yourself in our...
-
Product Owner
2 weeks ago
Sydney, New South Wales, Australia Commonwealth Bank of Australia Full timeProduct Owner - Full Stack Tech FoundationsProduct Owner, Full-Stack Tech Foundations You are a digital expert, passionate, innovative and a big thinker. We are Australia's largest digital bank. Together we can impact and improve the financial wellbeing of every customer.About the businessRetail Banking Services (RBS) provides simple, convenient and...
-
Product Owner
2 weeks ago
Sydney, New South Wales, Australia Westpac Banking Corporation Full timeProduct OwnerProduct Owner- Permanent full-time role:- Hybrid Working Model Currently 2 day is the office:Challenging and Exciting RoleHow will I help?We have an immediate opportunity for a Product Owner with seasoned product ownership skills, a strong delivery background and experience in helping teams and organisations transition to an Agile environment....
-
Product Owner
2 weeks ago
Sydney, New South Wales, Australia Commonwealth Bank Full timeProduct Owner, Full-Stack Tech Foundations You are a digital expert, passionate, innovative and a big thinker. We are Australia's largest digital bank. Together we can impact and improve the financial wellbeing of every customer.About the businessRetail Banking Services (RBS) provides simple, convenient and affordable banking and general insurance products...
-
Product Owner
2 weeks ago
Sydney, New South Wales, Australia Commonwealth Bank Full timeProduct Owner- Permanent Full Time Opportunity:- Use your experience to help us maintain our position as the leading online broker in the market_Your Business _CommSec is Australia's leading online broker. The Product & Investing Solutions Crew's Mission is to Bring the best investing solutions to all Australians for every stage of their lives. This includes...
-
Product Owner
2 weeks ago
Sydney, New South Wales, Australia Commonwealth Bank of Australia Full timeProduct Owner, SENSE You are a digital data expert, passionate, innovative and a big thinker We are Australia's largest digital bank Together we can impact and improve the financial wellbeing of every customerAbout the businessRetail Banking Services (RBS) provides simple, convenient and affordable banking and general insurance products and services to...
-
Product Owner
2 weeks ago
Sydney, New South Wales, Australia Commonwealth Bank Full timeProduct Owner - Payment Terminals- Cutting edge technology platforms and the autonomy you need to shine:We are a team of big thinkers, defining the future of digital banking:- Sydney based in state of the art office space with flexible work options to suit your needsYour TeamThe Payments Services Utility team (PSU) is part of the Technology operating model...
