Senior Engagement Manager

1 week ago

Sydney, New South Wales, Australia Westpac Full time

*12 month max-term opportunity*

Why Join Us?

  • Shape the narrative: Lead the charge in connecting internal audiences with our brand vision, propelling us towards becoming the most magnetic financial services company globally.
  • Drive engagement: Be at the forefront of fostering a culture within Brand and Marketing based on our 4C values: courageous; commercial; creative and connected.
  • Professional growth: Join a supportive environment where your innovative ideas are valued, and your development is prioritised.

The Team

Join a dynamic team dedicated to amplifying our brand message, engaging internal stakeholders and fostering a culture of communication, collaboration and advocacy.

The Role

As the Senior Communications and Engagement Manager, your key responsibilities include:

  • Supporting the Chief Brand and Marketing Officer in connecting with internal audiences, driving capability building and brand alignment.
  • Leading the development and execution of the Brand & Marketing communications strategy and narrative.
  • Amplification of marketing activity and NPS insights and performance through key internal communication channels.
  • Overseeing the capability program to uplift Brand & Marketing Voice + and aligning with the operating rhythm for efficient delivery.
  • Owning internal communication channels, development programs, and operating rhythm to ensure relevance, quality, and timeliness of messages.
  • Acting as a culture and brand champion, leading initiatives and internal campaigns to uplift team engagement, capability, and performance.
  • Curating content to add value for Brand & Marketing team members and managing central storage for communications and presentations.
  • Championing the Brand & Marketing graduate program and ensuring their capability and development are planned, measured, and monitored.
  • Providing communication counsel and support to Brand & Marketing leaders and team members.
  • Proactively identifying and managing reputation risks, collaborating closely with Corporate Affairs & Media Relations.

Key Accountabilities

  • Managing end-to-end delivery of employee communications and speaking engagements for the Chief Brand & Marketing Officer.
  • Developing and implementing strategic communication and capability plans to provide strategic clarity and uplift performance.
  • Growing commercial acumen within the Brand & Marketing team through coordination of learning initiatives and fostering a cohesive communications rhythm.
  • Owning the Brand & Marketing communications calendar to ensure effective communication strategies.
  • Continuously refining and enhancing communication methods, measuring impact, and applying new learnings.
  • Ensuring communication collateral is securely stored and accessible for relevant stakeholders.
  • Championing internal Brand campaigns and driving employee advocacy through GTM campaigns.
  • Coordinating Brand & Marketing proof points for the Group.

What is it like to work there?

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.

We back our employees by helping them work towards industry-recognized qualifications, using online learning, training modules, and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products, and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call Option 2.3 or email

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