In-market Service Ambassador Manager

2 weeks ago

Sydney, New South Wales, Australia Pfizer Full time

ROLE SUMMARY


The Meetings, External Engagements, & Travel (MEET) In-Market Service Ambassador Manager will be responsible for serving as the POC for event preparation and walkthroughs, post-event feedback and analysis, and on-site event day support in Australia.

This role will also provide live support as needed and assist with promoting MPA accountability.

Finally, this role will serve as the first point of contact for Australia for any escalations or non-standard requests for support.


This Manager will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation.

They will collaborate cross-functionally across the organization to help identify opportunities for continuous improvement that will allow the MEET organization to better serve its customers.


This role will be based in Australia, work with the regional operations team, payments team, and other COEs as appropriate, and report directly to the Regional Service Ambassador Manager.

- Serve as first-line for Business representatives who come to the MEET organization with issues, questions, or non-standard requests for support regarding card support, travel, PT&E, payment issues, and other event needs- Work to resolve issues as possible or escalate to the applicable / accountable MEET analyst as-needed- Represent MEET as the face to the business for in-market customers- Support MEET regional team for key event activities including event preparation and walkthrough, post-event feedback and analysis, on-site support, and customer care- Work with the Regional Service Ambassador Manager to identify opportunities to improve the customer experience for healthcare providers and Pfizer customers- Provide on-site meetings and event support- Standardize the customer experience to ensure alignment with global model- Oversee MPA completion of PO and project plan (in coordination with MEET regional team as needed)- Provide on-site meetings and event support- Perform demand management forecasts to help MPAs better plan their staffing needs- Track issues and resolutions, providing reports to regional customer service leads- Provide key event services including Business Unit coordination, MPA oversight, event walkthroughs, post-event feedback, venue selections, budget management, 3rd party coordination, customer care, and day-of support


BASIC QUALIFICATIONS- Strong customer service skills and mindset- Ability to manage multiple client stakeholders- Good organizational skills to coordinate and manage multiple priorities- Strong technical skills in managing transactions within a global system- Strong written and verbal communication skills enabling effective communication with all levels of management- Understanding of compliance/financial controls- Ability to present to senior leaders- Ability to work under pressure and ability to lead- High level of self-motivation, energy, and flexibility- Understanding of My Anti-Corruption Processes and Policies Policy (MAPP) terms and healthcare compliance policies- Strong interpersonal and organizational skills- Proficiency in PC skills (MS Excel, Word, PowerPoint) required- SAP / Ariba experience preferred- Ability to manage reporting needs for business, BU, Compliance, Audit, etc.

- Highly focused on customer service- Understanding of the technology landscape that supports MEET- Strong analytical thinking and problem-solving skills

PREFERRED QUALIFICATIONS- Typical Years of Experience: 5+ years (3+ years with MBA / MS) of experience in accounting, compliance, or relevant function, preferably in a shared service with strong compliance controls- Minimum of bachelor's degree in Business, Finance, or a related discipline- Fluency in English is a must; additional languages preferred- Strong customer service experience and stakeholder management experience- Strong compliance experience and financial or audit controls background- Demonstrated diverse leadership experiences including: the ability to influence and collaborate with peers,- Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies- Previous experience with pharmaceutical companies is preferred- Comprehensive knowledge of meetings and events logistics and processing- Deep expertise and understanding of a large compliance related, customer facing operations team- Ability to engage with senior executives to influence decisions- Recognized as a leader who delivers strong financial and customer experience results- Project management & communications skills- Experience with Foreign Corrupt Practices Act transactions preferred

PHYSICAL/MENTAL REQUIREMENTS

  • Position is located in Australia. Travel would be for work related needs only. Weekend work could be necessary based on volumes._
At Pfizer we care about our colleagues' wellbeing and offer a range of great benefits for them, including:

  • Paid parental leave
  • Access to Health & Wellness apps
  • Career Growt

  • Corporate Services Ambassador

    2 weeks ago

    Sydney, New South Wales, Australia Compass Group Australia Full time

    Reception/Concierge services Monday-Friday:- Rapport Brand Network Ambassador:- Pioneering Ambassador role_Restaurant Associates are a team of world class hospitality and fine-cuisine professionals, delivering contemporary food solutions and service across leading corporations and iconic venues all across Australia._We currently have a newly created position...

  • Brand Ambassador

    2 weeks ago

    Sydney, New South Wales, Australia Campari Group Full time

    Date: Feb 2, 2024- Location: Sydney, NSW, AU- Additional Location:Function: CCMSeniority Level: AssociateEmployment type: PermanentWorkplace Type: On-siteCompany: Campari AustraliaCampari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190...

  • Brand Ambassador

    2 weeks ago

    Sydney, New South Wales, Australia Campus Group Full time

    About Campus Group:We're a student marketing agency that run brand activations at universities across Australia. We're looking for brand ambassadors to join our team and work across a variety of dates in February - March 2023 during O Week at USYD, UNSW, UTS, Macquarie and UWS.Job Summary:We are on the lookout for confident and outgoing Student Ambassadors...

  • Corporate Services Ambassador

    4 weeks ago

    Sydney CBD, New South Wales, Australia Compass Group Australia Full time

    Reception/Concierge Services Monday-FridaySalary: 80K + superLocation: Sydney CBDAt Rapport, we strongly believe in creating a distinct guest experience at every opportunity. Specializing in comprehensive front and back of house guest services, including reception and concierge, our Ambassadors are dedicated to ensuring exceptional experiences for our...

  • Corporate Services Ambassador

    2 months ago

    Sydney CBD, New South Wales, Australia Compass Group Australia Full time

    Reception/Concierge Services Monday-FridaySalary: 80K + superLocation: Sydney CBDAt Rapport, we strongly believe in creating a distinct guest experience at every opportunity. Specializing in comprehensive front and back of house guest services, including reception and concierge, our Ambassadors are dedicated to ensuring exceptional experiences for our...

  • Casual Student Ambassador

    2 weeks ago

    Sydney, New South Wales, Australia The University of Notre Dame Australia Full time

    About the roleWe are currently seeking expressions of interest for our next group of student ambassadors to represent the university and connect with our future studentsEach year we employ a diverse range of student ambassadors for paid casual work through the Student Employment Scheme. Student ambassadors represent the university at both online and...

  • Guest Services Ambassador

    2 weeks ago

    Sydney, New South Wales, Australia Colliers International Full time

    Company DescriptionWe are proud to be partnering with a Global Tech leader in delivering experiential excellence for their landmark Australian Headquarters; Commencing in the coming months, delivering market leading services at their newly developed campus, located in Circular Quay, Sydney.This new partnership provides a chance to create and shape a new team...

  • Guest Services Ambassador

    2 weeks ago

    Sydney, New South Wales, Australia Colliers International Full time

    Company DescriptionWe are proud to be partnering with a Global Tech leader in delivering experiential excellence for their landmark Australian Headquarters; Commencing in the coming months, delivering market leading services at their newly developed campus, located in Circular Quay, Sydney.This new partnership provides a chance to create and shape a new team...

  • Sales Ambassador

    2 weeks ago

    Sydney, New South Wales, Australia Piaget Full time

    Reference Code: 91763SALES AMBASSADOR - PIAGET, SYDNEY 1:Sydney, NSW, AUPermanentSince 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry...

  • Pr & Ambassador Executive

    2 weeks ago

    Sydney, New South Wales, Australia Starlight Children's Foundation Full time

    About the roleAre you a PR a 'super star' who's up for their next career challenge, and would love to change lives for the better? If you thrive in a fast-paced & friendly team environment and are ready to work with inspirational stories, creative campaigns and amazing celebrity ambassadors - then this role is for you Assist in the development and execution...

  • Casual Student Ambassadors

    2 weeks ago

    Sydney, New South Wales, Australia University of Tasmania Full time

    Job no: 498467Work type: CasualLocation: Hobart, Launceston, Burnie, SydneyCategories: Student ServicesDivision of Future StudentsExpression of Interest for CASUAL STUDENT AMBASSADORSUniversity of Tasmania - Multiple LocationsAre you an energetic and driven student looking for a fantastic opportunity to share your experiences and demonstrate your knowledge...

  • sales ambassador

    2 weeks ago

    Sydney, New South Wales, Australia Dymocks Full time

    Dymocks George Street is looking for a new sales ambassador with Pen experience to join our Team As a Sales Ambassador at our flagship store, you will provide only the highest level of customer service. You will certainly have a love of books, gifts and stationery. This role requires you to have the knowledge and experience to sell pens to our customers....

  • Brand Ambassador

    2 weeks ago

    Sydney, New South Wales, Australia Wats On Events Full time

    Join the Wats On Events team as a Brand AmbassadorWe're looking for charismatic and enthusiastic individuals to join us as Brand Ambassadors for super exciting brand activations, featuring premium beverages and liquor brands.Receive pay up to $60/hr per gig- What We Offer ? _Flexible Opportunities - work based on your availability and schedule. Perfect for...

  • Customer Experience Ambassador

    2 weeks ago

    Sydney, New South Wales, Australia Transdev Full time

    Job No:Ad-3604Work Type:Part TimeLocation:SydneyCategories:CustServ / Marketing / CommunicationsCustomer Experience Ambassador Transdev John Holland Buses is currently seeking an exceptional Customer Experience Ambassador for our Eastern Suburbs bus network. The Ambassador will be dedicated to support and assist our customers throughout our operational...

  • Marketing & Community Manager

    2 weeks ago

    Sydney, New South Wales, Australia HowToo Full time

    HowToo Career Opening | Marketing & Community Manager Marketing & Community Manager Apply now cITY Sydney Category Marketing Job Level Mid-Level Employment Type Full time Job description If you are a passionate and data driven Marketing & Community Manager, with 3-5 years of experience in SaaS or a rapid growth business we want to hear from you. HowToo is...

  • Brand Ambassador Agreement

    2 weeks ago

    Sydney, New South Wales, Australia Exodigital Full time

    Get a Brand Ambassador Agreement with us, quick and stress-free."They've helped us tremendously and are seriously knowledgeable and honest.Couldn't recommend the crew at Sprintlaw more" - Amit, Soul Burger We'll get back to you within 1 business day.Using brand ambassadors to promote your business? Get a Brand Ambassador Agreement today.If your business is...

  • Senior Sales Ambassador

    2 weeks ago

    Sydney, New South Wales, Australia Piaget Full time

    Always do better than necessary is not only our founder's motto; it is also the mindset that drives us every day to do what has never been done before Have you ever thought about becoming a member of the Piaget Family? If you are:Attached to details and offering an exceptional client experience is no secret for you Enthusiastic, self-confident, curious,...

  • Brand Ambassador

    2 weeks ago

    Sydney, New South Wales, Australia 5iveSenses Full time

    Who we are:5iveSenses are experts in experiential marketing and brand activations. We work with hundreds of well known brands and services to develop wow-factor campaigns that are memorable and game-changingRole description:Are you wanting a dynamic role where no two days are ever the same? Working with our client partners, we are looking for a loyal and...

  • Customer Experience Ambassador

    2 weeks ago

    Sydney, New South Wales, Australia Transdev Full time

    Job No:Ad-1860Work Type:Part TimeLocation:SydneyCategories:CustServ / Marketing / CommunicationsTransdev John Holland Buses is an integrated joint venture partnership between Transdev Australasia and John Holland combining the know-how of one of the world's leading mobility companies and one of the nation's leading integrated infrastructure, transport and...

  • Customer Experience Ambassador

    2 weeks ago

    Sydney, New South Wales, Australia Transdev Australasia Full time

    If you have a specific enquiry, please email Keyword Work Type Part Time (6) Full Time (21) Casual/Vacation (1) Locations Categories Bus (13) Maintenance / Asset Management (5) Light Rail (7) Train (2) CustServ / Marketing / Communications (1) Job No:Ad-3604 Work Type:Part Time Location:Sydney Categories:CustServ / Marketing / Communications ...