Solutions Delivery Analyst

1 week ago


Docklands, Victoria, Australia Metro Trains Melbourne Full time
25 July 2023

Docklands Full Time


Metro Trains Australia is a consortium of rail and construction businesses, and we take great pride in our team of dedicated, high-performing professionals.

Our team embodies qualities such as honesty, talent, inclusivity, and a strong focus on safety, all of which contribute to the foundation of our success.


You will be joining an organisation that is a known leader in its field, delivering the Rail Industry Worker (RIW) program nationally, that prides itself on being dynamic, embracing new technologies, and focused on client outcomes.

Why work at Metro Trains Australia?

  • We promote a work/life balance and offer a hybrid WFH/office attendance as an ongoing commitment
  • Excellent remuneration, with annual bonus structure and review
  • Be involved with a closeknit team where project work, collaboration and fast decisions are made
  • Essential services company with clear development opportunities and a direct impact on safety within the national rail sector.

About the position:


If you have an interest in gathering, preparing, writing documents associated with IT principles, thrive in a fast paced, results driven and hands on business we would like to hear from you The Solution Delivery Analyst supports the business in gathering information to help develop documents for Metro Trains Australia (MTA), that are predominately linked to improving organisational performance and the end user experience.


Responsibilities include:

  • Work with internal stakeholders to gather information on system and process changes and develop / or update user guides as required
  • Support the business with key system improvements identified through internal consultation.
  • Develop work procedures that are linked to system changes to meet skills and experience of a variety of stakeholders
  • Delivery coordination for the RIW portfolio of small projects and enhancements
  • Support the creation of project transition documentation including 'golive' checklists and hyper care plans
  • The role encourages process improvements linked to solution design, reporting, user training, knowledge articles or others as required
  • Present system findings internally via a range of communication tools to share the message to the employee or customer base

About you:

  • Tertiary qualification or demonstrated experience in a previous role
  • Software experience either WMS, SAP or other experience as appropriate
  • System Analyst experience, preferably in a regulated operational industry
  • Established Business Analysis experience
  • Experience using Microsoft Office tools, including SharePoint experience
  • Previous experience managing multi party vendors and third party delivered services required


Desirable
  • Experience with or exposure to ITIL and ISO 27001 foundation
  • Excellent verbal and written communication skills with experience working with multiple levels of decision makers
Ready to apply? Great

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