Contact Centre Team Leader- Night Shift
2 weeks ago
The Role
As a Night shift Team Leader, you'll lead and provide support to our CX Operators with frequent coaching and mentoring to develop their customer service skills.
- Lead, coach, and motivate a team of CX Operators, to deliver KPI's, targets, objectives and positive Customer Experiences
- Role model continuous improvement mindset, build great relationships within the team and with internal stakeholders to influence and ensure the best customer outcome is provided
Your Responsibilities
Your role will involve leading a team of CX Operators to deliver quality Customer Experiences, efficiently.
- Daytoday operation and people management of the team, in relation to attendance, quality and overall productivity
- Coaching and mentoring employees
- Assisting in their development
- Identifying improvement areas
- Championing a culture where people are happy at work and do their best to help achieve personal and company goals
- Assisting indirect reports, when required
About You
You're a natural leader, a team player that works well in a team, and knows how to have fun.
You get where you and your team fit into the bigger picture, understand Contact Centres and how every day is not the same.
You've worked in Contact Centres for 2+ years in a similar position.
How do I apply?
This is a fantastic opportunity to build on the career you have developed to date and be part a growth period in a long running organisation.
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