Registry Officer Nsw State Government

1 week ago

Sydney, New South Wales, Australia Alexander Appointments Full time
$ $38 per hour + Super, depending on experience | 35 hours per week

  • NSW State Government | Hybrid
  • Sydney CBD + WFH
  • ASAP Start | Estimated 4month temp assignment, with a potential to extend
-
$ $38 per hour + Super, depending on experience | 35 hours per week:


  • NSW State Government | Hybrid
  • Sydney CBD + WFH:
-
ASAP Start | Estimated 4month temp assignment, with a potential to extend

About Alexander Appointments

About the Company
Our NSW State Government client resolves disputes between people injured in motor accidents, workplaces in NSW, insurers and employers

Benefits on Offer

  • Gain Public Sector experience and skills that are pivotal to developing your career within Government
  • Hybrid flexible work conditions
  • Work / Life balance 35hours per week
  • Rewarding role, playing an active part in supporting customers and the NSW community

About the Role

They are currently seeking a professional and empathetic Registry Officer to join their growing team in Sydney CBD with some flexibility to work remotely from home.

This is an estimated 4month temporary assignment, with a potential to extend.

In this rewarding role, you will be undertaking the following duties

  • Deliver professional and empathetic frontline customer service
  • Triage and answer enquiries within a timely and accurate manner
  • Facilitate the resolution of complaints, escalate as required
  • Records and database management, ensuring high integrity, accuracy and confidentiality
  • Maintain up to date knowledge of policies and procedures
  • Identify and monitor trends and issues, make recommendations, mitigating risks including suspected corrupt conduct
  • Assist in the development and improvement of team capability
  • Contribute to continuous improvement initiatives
  • Ensure compliance with best practice and legislative requirements
  • Work collaboratively with a wide range of stakeholders ensuring succinct service delivery

About You
To be successful in this great assignment you will have the following

  • Demonstrated experience delivering frontline customer service
  • Previous experience working within a sensitive/complex environment
  • Impeccable communication skills, both verbal and written
  • Professional, patient and resilient with an empathic nature
  • Superior organisational skills with the ability to multitask and prioritise conflicting deadlines
  • High attention to detail
  • Strong computer literacy and proficiency with MS Office suite
  • Willingness to undergo a National Police Check
  • Fully COVID vaccinated or medically exempt
  • Ability to commence and commit to the duration of the assignment

How to Apply

Only suitable applicants will be contacted

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