![Coles Express](https://media.trabajo.org/img/noimg.jpg)
Customer Service Manage
1 week ago
And as part of a small station team, you'll enjoy the variety and speed that offering convenience to local and on-the-move customers brings.
About the team:
Coles Express has recently been acquired by Viva Energy Retail, Australia's largest single branded convenience and retail network.
Viva Energy Retail is a mobility and convenience division of Viva Energy Australia with a high-quality national network of fuel and convenience stores located in metro, regional and on main transport routes, and provides an advantaged position to serve the on-road and local suburban convenience markets.
About the role:
The Customer Service Manager will be accountable for the delivery and improvement of Customer Service across Viva Retail Site Operations through the development of training and recognitions programs and the various systems and initiatives that drive this.
You'll also:
- Design and implement training, engagement and Reward & Recognition programmes to focus the site and leadership teams on customer service
- Own the development and delivery of business change programs to lead improved customer service for customers.
- Take ownership for measurement and engagement of customer service metrics and results
- Create a network of experts to champion the focus teams and lead the delivery of the Customer Service strategy
- Plan for continuous improvement in how the business measures service
- Lead product knowledge learning across our sites
About you and your skills
You are an experienced Customer Service professional ideally with experience in a retail (or similar) setting as well as exposure to L&D across wide and diverse teams.
You will also have well as demonstrated experience in designing, managing / leading process, and systems improvement work, preferably at a national level.
You'll also have:
- Strong organisational and time management skills to be able to effectively network across all business areas
- Change management experience within a retail setting
- A strong track record of developing and implementing strategy that delivers exceptional results
- Ability to analyse and interpret complex data and financial reporting to present in a simple and meaningful call to action
Fuel your next move:
IMPORTANT:
LI-BU
-
Customer Service
1 week ago
Hawthorn East, Victoria, Australia Roof-Resto Full timeJob Title: Customer Service/Dispatch RepresentativeCompany: Roof RestoLocation: Hawthron EastAbout Us:Roof Resto is a leading provider of roofing restoration services dedicated to ensuring the longevity and quality of roofs across our community. We pride ourselves on our commitment to customer satisfaction and the high standard of workmanship we deliver.We...
-
Customer Service
1 week ago
Hawthorn East, Victoria, Australia O'Shea Plumbing Full timePosition: Customer Service Representative (CSR)Company: Oshea PlumbingLocation: Hawthorn EastAbout Us:Oshea Plumbing has been a trusted name in the plumbing industry for over a 45 years, serving Melbourne with top-notch plumbing services. We pride ourselves on our commitment to customer satisfaction, quality workmanship, and professionalism. As we continue...
-
Customer Service Manager
1 week ago
Hawthorn, Victoria, Australia Access Health and Community Full timeCustomer Service Manager,12 Month Fixed-Term Position Not for Profit with salary packaging benefits & work life balance Collaborative and highly supported team environmentAbout Access Health & CommunityWith a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent...
-
Customer Service
1 week ago
Hawthorn, Victoria, Australia Access Health and Community Full timeA truly varied role with customer service and administration focus- $29.94 per hour plus super with generous Not for Profit salary packaging Full time position, based across Ashburton, Hawthorn, Richmond & DoncasterAbout Access Health and CommunityWith a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives...
-
Customer Marketing Manager
1 week ago
Hawthorn East, Victoria, Australia Bayer ANZ Full timeParental leave contract commencing March 202- Hybrid working environment - 3 days in office, 2 working from home Base salary +11% Superannuation and completion incentiveAt Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all, Hunger for none' is no longer a dream, but a real possibility....
-
Team Manager Edge Services
1 week ago
Hawthorn East, Victoria, Australia COLONIAL FIRST STATE Full timeThe Team The Edge Service team, a pivotal part of the CFS Customer Operations division, dedicated to providing top-tier service to our members and advisers utilizing the Edge and First Wrap Platforms. As a key member of our team, you will oversee the seamless delivery of services through various channels, ensuring a responsive and efficient...
-
Senior Manager, Edge Service
1 week ago
Hawthorn East, Victoria, Australia COLONIAL FIRST STATE Full timeAre you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a...
-
Coles Services Area Manager
1 week ago
Hawthorn East, Victoria, Australia Coles Supermarkets Full timeFrom small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a distribution centre, a bakery, in-store or on the road, you're an important part of an Aussie icon at the heart of the nation.About the role:Our Coles Services team takes pride...
-
Customer Services Officer
1 week ago
Hawthorn, Victoria, Australia Belgravia Health & Leisure Group Pty Ltd Full timeVIC, BK Gymnastics - Hawthorn 3122 Be part of something new and exciting Great workplace flexibility Opportunity to make a real difference to our communityThis is a great opportunity for passionate and friendly individual who enjoys working in a child friendly environment.The RoleOur Customer Service Officers are the heart of our business providing important...
-
Customer Service Representative
1 week ago
Hawthorn, Victoria, Australia Pack & Send Hawthorn Full timeAbout pack and sendPack and Send is a global logistics company with over 25 years of experience in providing expert packing, shipping, and freight solutions to customers worldwide. We pride ourselves on delivering exceptional customer service and tailor-made solutions for each customer's unique needs. As a Pack and Send franchise, we are looking for friendly...
-
Customer Service Manager
1 week ago
Burwood East, Victoria, Australia Cora Group Full timeOne of Australia's fastest growing businesses in the 4th Party Logistics (4PL) sector, is seeking a dynamic and experienced Customer Service Manager in Melbourne.About US...We're all about creating logistics solutions.Our customers have broad logistics requirements and seek our help to manage the "last mile" of their supply chain, which we do by providing...
-
Hospitality Services Manager
1 week ago
Hawthorn East, Victoria, Australia Benetas Full timeHospitality Services Manager:- Hawthorn East:- Permanent, Full-timeWhat you do matters Are you looking for a job that truly makes a difference in the lives of others? Join Benetas and be a part of our missin to help older Victorians live their best lives. We're looking for permanent, fulltime Hospitality Services Manager to oversee the delivery of quality...
-
National Installation Services Manager
1 week ago
Hawthorn East, Victoria, Australia Bunnings Full timeAt Bunnings, you'll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...
-
Client Service Manager
1 week ago
Hawthorn East, Victoria, Australia SERVCO Solutions Full timeAbout UsGK Financial Services Group is dedicated to providing the very best financial and investment advice, uniquely tailored to our clients' circumstances. Our Hawthorn East based boutique practice brings together over 48 years of financial planning experience to meet the financial needs of individuals and small to medium enterprises.An excellent...
-
Customer Success Manager
1 week ago
Hawthorn, Victoria, Australia Kolmeo Full timeProperty management gets a bad rap. There are some big, juicy problems that need to be solved to make things easier and fairer for everyone involved. In the time it takes you to read this job ad, 21 tenants will be approved giving property owners new tenants and property managers new relationships to manage. Application forms need to be processed, payments...
-
Area Service Manager
1 week ago
Hawthorn, Victoria, Australia GE HEALTHCARE Full timeJob Description Summary: Area Service Manager leads a team of engineers managing the maintenance and repair of medical equipment. The role involves optimizing resources for integrated service delivery and customer experience within their allocated areas. In doing this the Area Service Manager will foster collaboration between sales, technical, support, and...
-
Service Delivery Manager
1 week ago
Hawthorn, Victoria, Australia GE HEALTHCARE Full timeJob Description Summary: The Service Delivery Manager (SDM) leads a team of engineers managing the maintenance and repair of medical equipment. The role involves optimizing resources for integrated service delivery and customer experience within their allocated areas. In doing this the SDM will foster collaboration between sales, technical, support, and...
-
Customer Care Consultant
1 week ago
Hawthorn East, Victoria, Australia SMAART Recruitment Full timeHybrid WFH & Work in Office, Located in Hawthorn East- $60-65k +Super | Mon Fri | No weekends or late nights World Class Brand | Amazing Company CultureGet ready to work for a global company that brings a first-class experience to your morning coffee. With an immediate start date and the flexibility to WFH and in the office, this opportunity is one that...
-
Area Service Manager
1 week ago
Hawthorn, Victoria, Australia GE Healthcare Full timeJob Description SummaryArea Service Manager leads a team of engineers managing the maintenance and repair of medical equipment. The role involves optimizing resources for integrated service delivery and customer experience within their allocated areas. In doing this the Area Service Manager will foster collaboration between sales, technical, support, and...
-
Medical Services Administrator
1 week ago
Hawthorn East, Victoria, Australia Altius Group Full timeFlexible working hours - full time or school hours available Work with a leading medical specialist in professional setting New offices, close to public transport and free parking nearbyAre you an experienced professional looking for a challenging and rewarding role in the medical field? Do you possess exceptional communication skills and a strong attention...