Customer Care Team Member

2 weeks ago

Melbourne, Victoria, Australia Seed Heritage Full time
Generous discounts across all Brandbank Group brands. Clear career pathway towards future leadership roles Supportive team culture and environment Are you ready for an exciting career opportunity?

We are thrilled to announce an opening for a Customer Care Team Member to become a valuable member of our dynamic team at Brandbank Group (Seed Heritage, Unison, Commonry, allkinds, kikki.K & FINE-DAY)
Our Customer Care team members are sales focused and achieve success through the creation of high-quality and trusting customer relationships to foster brand loyalty and repeat business.

WHY JOIN THE BRANDBANK GROUP TEAM?
Generous discounts across all our Brands Opportunity to work for a uniquely Australian Retail Group with a global vision. Clear career pathway towards future leadership roles. Supportive team culture and environment Employee Referral Program – be rewarded for referring great new people to our team. Learning and development including industry-leading training programs. THE ROLE:
Identify and secure sales opportunities in a digital retail environment. Support our customers throughout all stages of the purchase lifecycle across a range of channels such as tickets, email, live chat, and phone calls To deliver above-and-beyond customer service experience that is consistent with the brand service standards Build customer relationships through preparation, attention to detail, efficiency in the customer contact time and how you follow-up. Maintains a high customer satisfaction score through providing a best-in-class customer service experience THE IDEAL CANDIDATE:
A natural people's person; you can quickly build rapport and achieve department sales goals. Retail experience will be essential to your success in this role. Familiar with live chat, social media, and email clients. An enthusiastic self-starter who is driven to succeed and meet sales targets Excellent time management and problem solving skills. Exceptional verbal and written communication skills. A positive and professional attitude and exceptional attention to detail Customer-centric and striving to provide the best possible customer experience in any situation. Team player, we strongly believe we are better together. Must be available and flexible to work during the week/ afternoons or early evenings and weekends. ABOUT BRANDBANK GROUP:
Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. Brandbank Group consists of Seed Heritage, Unison, Allkinds, Commonry, kikki.K & Fine-Day.

If you are highly motivated, thrive on a challenge and are passionate about growing your career and are looking for a new adventure, then we would love to hear from you Don't miss the chance to join us and be a part of something new and exciting

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