Customer Service Officer

1 week ago


Melbourne, Victoria, Australia Opal. Full time

Discover Opal.


We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability

Discover what Opal can offer you

  • Competitive salary in an ongoing, fulltime role
  • Monday to Friday role located at our site in Altona (less than 20km West of Melbourne)
  • Join a tightknit & supportive team
  • Training will be provided and a great opportunity for longterm job growth internally

Discover the Opportunity.
We have an exciting opportunity to join the OpalANZ recycling team as our Altona site is looking for a new Customer Service Officer

The key focus of this role will be to:

  • Work closely with customers to develop & deliver solutions
  • To administer new customer set up and changes to databases and service schedules
  • Coordination of transport movements to our Maryvale Mill and managing of stock levels in cooperation with the Maryvale Mill and transport companies
  • Assisting with the monthly stocktake at our Altona depot
  • Actioning maintenance request with the relevant maintenance provider
  • Processing of Accounts Payable and Accounts Receivables invoices/queries, ensuring customers are invoiced correctly
  • Administering all export/ domestic sale processes

Discover your sustainable future
We can offer a varied career journey with experiential learning gained from cross-functional and lateral moves.

We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.


This role is a great opportunity to kick-start or continue your career in the customer service and/ or roles in operations/ logistics planning.

For this role we would ideally like you to have:

  • Strong interpersonal/communication skills, with a customer focussed mindset
  • Excellent phone skills, especially in busy environment
  • Strong attention to detail
  • Ability to manage competing demands and to manage deadlines.
  • Computer literacy skills and experience in using Excel (intermediate Excel skills would be viewed favourably)
  • Previous Sales Force/ Lightening experience is desirable
For more information about this role contact Daniel O'Meara on

Our Opal Values
**Thinking packaging. Discover Opal.

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