Digital Operations Analyst

2 weeks ago

Brisbane, Queensland, Australia Flight Centre Full time

Job no: 519292

Brand:
Flight Centre

Work type:
Fixed Term Contract, Full time, Hybrid

Location:
Queensland

Categories:
Information & Technology

In this role your primary objective will be to devise and execute business strategies aimed at maximizing platform efficiency. Your duties will encompass pinpointing procedural and technical deficiencies and devising remedial strategies. You will collaborate closely with product managers and technology management, ensuring alignment with both immediate and future business objectives.

You will play a vital role within the PM&E (Product Management & Engineering) domain, requiring keen attention to incident management, production oversight, alert systems, stakeholder liaison, compliance, change control, and release management.


Key Responsibilities

  • Strong focus on reporting, metrics and observability
  • Maintains systems by researching and resolving problems; maintaining system integrity and security
  • Maintains quality service by establishing and enforcing organisation standards
  • Prepares reports by collecting, analysing and summarising information
  • Improving and documenting workflow for platform releases
  • Ensures performance and logging standards are upheld
  • Analyses customer feedback in realtime to ensure production issues are identified immediately
  • Maintains a strong relationship with suppliers (Integration teams, D365, Sabre, low cost carriers etc)
  • Works closely with Website Customer Support and Finance teams to ensure the platform is continually improving based on their needs
  • Uses the above information to make sound Platform decisions

Who you are
Years in similar role

  • Basic understanding of all aspects of the systems/software development lifecycle
  • Good quality documentation skills, both technical and nontechnical
  • Sound business analysis skills, including solution definition, business process flows, impact analysis, problem resolution and reporting
  • Attention to detail and effective organisation and time management skills
  • Strong business acumen and critical thinking skills
  • Travel industry domain experience, especially air and hotels
  • Agile software development methodology experience
  • Working with external vendors and suppliers and Knowledge of Security best practices

What you'll enjoy:

-
Culture:you will be employed by an inclusive company that offers a team culture like no other in the industry
  • Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd
-
Development: individualised Learning & Development pathway options
-
Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
-
Travel Discounts: including family and friends - flights, hotels, tours, cruises, travel insurance and more
-
Flexibility: Monday to Friday week, business hours with flexible/hybrid options
-
Brightness of Future: career opportunities in a network of brands and businesses across the globe - we promote from within
-
Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to 24/7 internal gym
-
Mental Health: support and Employee Assistance Program for staff and family
-
Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon in 2024)
-
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
-
Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

W_e value you_**Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you

_ Irreverence. Ownership. Egalitarianism._

  • Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes._
LI-LH2#LI-Onsite

Applications close:

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