Access to Information Officer

2 weeks ago

Melbourne, Victoria, Australia Gallagher Full time

Your Role


At Gallagher Bassett (GB), we provide a compassionate and innovative claims service for injured workers and Employers who have been impacted by a workplace injury.

With dedicated teams specialising in both physical and mental injury, we support injured workers with a holistic approach on their journey to return to work and to life.


As an Access to Information Officer, you will ensure the accurate provision of information relating to a Workcover claim, safeguarding the privacy of an injured worker's personal information and upholding Gallagher Bassett's commitment to protect that information and only disclose it to authorised parties.


You will add value to Gallagher Bassett across the following:

  • Communicate with those who request access to information in a timely, polite and accurate manner
  • Maintain all required controls, including ATI register
  • Review all ATI requests in accordance with legislation and guidelines
  • Check documents for accuracy and completeness
  • Ensure staff compliance with stipulated timeframes
  • Maintain ACCtion database
  • Complete ATI requests within agreed timeframes
  • Comply with Gallagher Bassett policies, procedures and controls in relation to record keeping responsibilities

We're interested in hearing from people who possess:

  • Previous experience in the release of information under ATI/FOI
  • Knowledge of general business and administrative practices
  • Excellent customer service and interpersonal skills
  • Excellent time management skills and the ability to prioritise tasks
  • A friendly, team player attitude
  • Excellent computer skills (such as Microsoft Office)

If you live our values and demonstrate the people capabilities, we can offer you the following:

  • Excellent Working Environment
  • friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
  • Attractive remuneration packaging
  • Paid Parental Leave
  • Exciting career as our Company grows, so do the opportunities for our people;
  • Opportunities for ongoing education and development;
  • Service recognition awards; and employee assistance program for yourself and immediate family members.

A brief overview of GB:

Gallagher Bassett is Australia's largest Third Party Administrator (TPA).

Our focus is refreshingly simple:
we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.


Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.


At Gallagher Bassett we take pride in who we are and what we do, we believe our people are our strength and we pride ourselves in delivering for our customers.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance.

If this sounds like your new career - we want to connect


GB is an Equal Opportunity Employer and as a member of the Diversity Council Australia, we recognize the importance of, and embrace diversity in the workplace.


You will need to have the right to work in this country to be eligible for employment with Gallagher Bassett Services.
**Agency applicants will not be considered for this role.

  • Public Access Deputy Commissioner

    2 weeks ago

    Melbourne, Victoria, Australia THE OFFICE OF THE VICTORIAN INFORMATION COMMISSIONER (OVIC) Full time

    Key freedom of information and administrative decision-making appointment Lead on shaping the future of information rights the State of Victoria Support a positive and proactive workplace culture The Office of the Victorian Information Commissioner (OVIC) is an independent integrity agency acting as the primary regulator and source of independent advice to...

  • Public Access Deputy Commissioner

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Office of the Victorian Information Commissioner Full time

    The Office of the Victorian Information Commissioner (OVIC) is an independent integrity agency acting as the primary regulator and source of independent advice to the community and Victorian Government about how the public sector collects, uses and discloses information.OVIC's core functions include protecting information privacy rights, oversighting access...

  • Payroll Officer

    2 weeks ago

    Melbourne, Victoria, Australia Access Telehealth Full time

    About usAccess Telehealth was built by medical professionals to achieve one goal - connecting people to healthcare.We are a leading provider in the Telehealth sector. With strong investment in research and development, our company has seen excellent growth in recent years.Through our growing network of clinicians across General Practice, Allied Health,...

  • Information Officer

    2 weeks ago

    Melbourne, Victoria, Australia State Government of Victoria, Australia Full time

    Organisation:Workplace Injury CommissionOccupation:Administration/SecretarialReference:VG/WIC/1795044Searching for real purpose and authentic people? Harness your client service skills and help us resolve workers' compensation disputes.Workplace Injury Commission (WIC)Melbourne$86,823 per annum (plus super) + excellent mentoring and supportEnjoy rewarding...

  • Aps3 Access Officer

    2 weeks ago

    Melbourne, Victoria, Australia Talent International Full time

    australia melbourne contract au$ au$37.36 per hourThe Opportunity:Great opportunity to join the National Access & Reassessment Branch of a Federal Agency. As an APS3 Access Officer, you will be working directly with participants, applicants and their family representatives, providers, internal staff and external agencies, the branch aims to manage and...

  • Information Officer

    2 weeks ago

    Melbourne, Victoria, Australia State of Victoria Full time

    Searching for real purpose and authentic people? Harness your client service skills and help us resolve workers' compensation disputes. Contact: Nafiza Edds - Talent Partner Workplace Injury Commission (WIC)Melbourne $86,823 per annum (plus super) + excellent mentoring and supportEnjoy rewarding work, a respectful culture, and the support you need to...

  • Information Officer

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Parliament of Victoria Full time

    Information Officer - Procedure OfficeDEPARTMENT OF THE LEGISLATIVE ASSEMBLY0.4 FTE, fixed-term to June 2024About the roleThe Procedure Office provides support to the Chamber and senior officers within the Department and is responsible for answering inquiries from the Department's customers. Your key responsibilities will be providing high level customer...

  • Freedom Of Information Officer

    2 weeks ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    Organisation: Department of Families, Fairness and Housing Reference: VG/DFFH/CDS/633310 A The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live asafe, respected and valued life.Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural...

  • Freedom Of Information Officer

    2 weeks ago

    Melbourne, Victoria, Australia State Of Victoria Full time

    The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live asafe, respected and valued life.Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+equality, veterans, women and youth.The work we do benefits thousands of...

  • Freedom Of Information Officer

    2 weeks ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    Organisation: Department of Families, Fairness and HousingReference: VG/DFFH/CDS/633310 AThe Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live asafe, respected and valued life.Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural...

  • Freedom of Information Officer

    2 weeks ago

    Melbourne, Victoria, Australia State Government of Victoria, Australia Full time

    Organisation:Department of Families, Fairness and HousingReference:VG/DFFH/CDS/633310AThe Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live asafe, respected and valued life.Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural...

  • B2b Information Officer

    2 weeks ago

    Melbourne, Victoria, Australia Oilandgas Full time

    Opportunity Excellent opportunity for a B2 B Information Officer to join our Global Energy Management & Sales (GEMS) ANZ business to accelerate the transition to a carbon-neutral economy by ensuring the sales team has access to accurate and relevant data that supports the retention of customers.The incumbent will provide support with data processing, data...

  • B2b Information Officer

    2 weeks ago

    Melbourne, Victoria, Australia Oilandgas Full time

    Opportunity Excellent opportunity for a B2 B Information Officer to join our Global Energy Management & Sales (GEMS) ANZ business to accelerate the transition to a carbon-neutral economy by ensuring the sales team has access to accurate and relevant data that supports the retention of customers.The incumbent will provide support with data processing, data...

  • Chief Information Officer

    2 weeks ago

    Melbourne, Victoria, Australia The Royal Australasian College Of Physicians Full time

    The Royal Australasian College of Physicians is one of the largest and most respected Medical Colleges in Australia and New Zealand, with over 30,000 members and 400 professional staff.Operating in an environment of profound change – driven by rapid advances in medical knowledge, shifts in patterns of disease, new technologies, and changing regulatory...

  • Chief Information Officer

    2 weeks ago

    Melbourne, Victoria, Australia The Royal Australasian College of Physicians Full time

    The Royal Australasian College of Physicians is one of the largest and most respected Medical Colleges in Australia and New Zealand, with over 30,000 members and 400 professional staff. Operating in an environment of profound change – driven by rapid advances in medical knowledge, shifts in patterns of disease, new technologies, and changing regulatory...

  • B2B Information Officer

    2 weeks ago

    Melbourne, Victoria, Australia ENGIE Group Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Excellent opportunity for a B2B Information Officer to join our Global Energy Management & Sales (GEMS) ANZ businessto accelerate the transition to a carbon-neutral economy by ensuring the sales team has access to accurate...

  • B2b Information Officer

    2 weeks ago

    Melbourne, Victoria, Australia ENGIE Group Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Excellent opportunity for a B2 B Information Officer to join our Global Energy Management & Sales (GEMS) ANZ business to accelerate the transition to a carbon-neutral economy by ensuring the sales team has access to...

  • B2B Information Officer

    2 weeks ago

    Melbourne, Victoria, Australia oilandgas Full time

    OpportunityExcellent opportunity for a B2B Information Officer to join our Global Energy Management & Sales (GEMS) ANZ business to accelerate the transition to a carbon-neutral economy by ensuring the sales team has access to accurate and relevant data that supports the retention of customers. The incumbent will provide support with data processing, data...

  • Information and Engagement Officer

    2 weeks ago

    Melbourne, Victoria, Australia State Government of Victoria, Australia Full time

    Information and Engagement Officer (VPSG3)Job posted:06/06/2024Organisation:Victorian Equal Opportunity and Human Rights CommissionOccupation:Information ManagementReference:VG/DJ8888VThe Information and Engagement Officer works closely with the Senior Advisor, Human Rights Information and Enquiries, to provide a legal information, referral, and triaged...

  • Information And Engagement Officer

    2 weeks ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    Information and Engagement Officer (VPSG3)Job posted:06/06/2024Organisation: Victorian Equal Opportunity and Human Rights CommissionOccupation: Information ManagementReference: VG/DJ8888 VThe Information and Engagement Officer works closely with the Senior Advisor, Human Rights Information and Enquiries, to provide a legal information, referral, and triaged...